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FireFox Printing Issue

Posted on 2004-10-23
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Last Modified: 2010-05-18
I am having a problem with printing a webpage throught FireFox.  It's not a "problem" so to speak since it does eventually print but after hitting the print button the "preparing" dialog box comes up and stays on screen for more than 2 minutes before finally printing.  The printer is an IP based USB printer is this matters.  All other programs are fine including IE?  Any ideas?
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Question by:gillweb
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21 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12388505
Have you checked for Firefox updates?  Firefox tips may help

http://kb.mozillazine.org/index.phtml?title=Firefox_:_Tips
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LVL 27

Expert Comment

by:Asta Cu
ID: 12388525
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LVL 27

Expert Comment

by:Asta Cu
ID: 12388539
Found this link which includes a bug fix for Firefox Print problems, though not clear it relates to your problem.
http://www.computergripes.com/firefox.html

Have you tried Print Preview first?
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Author Comment

by:gillweb
ID: 12388547
I've looked everywhere on Mozzilazine.org and other FireFox websites and I've found nothing.  I've even posted in the FireFox support forum and I've got nothing :-(  Any other ideas?
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Author Comment

by:gillweb
ID: 12388685
the update bug fix you listed I already have installed :-(
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LVL 27

Expert Comment

by:Asta Cu
ID: 12390711
Don't give up yet, other Firefox users may have just what you need or a viable workaround; the question is young (newly posted).

Perhaps that which you're trying to print happens to include frames/iframes images or other components that could take a while to spool; maybe checking your spool settings within the OS to make sure that files start printing the firsts page vs. waiting for the whole print job to spool.   Page setup may give some options for your specific printer as well to speed things up in terms of settings.

Asta
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Author Comment

by:gillweb
ID: 12603943
Well i'm still trying to work out the problem so if your going to close it on lack of response/knowledge of the problem please refund the points.

Thanks
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LVL 27

Expert Comment

by:Asta Cu
ID: 12604092
The problem here is we don't know how current (which version) of Firefox; there are a lot of bug reports at Firefox about printing issues for various versions and 'slow' response on spooled printing ...  some noted a workaround when using print preview, others found it didn't help (version-dependent).  Also unclear if the printer port is configured to start printing when first page is spooled or if the spooler is awaiting the entire print job to spool; which can cause undue delays.  Without specific details, just nothing but rough guesses and workarounds, IMHO.

There are a number of 'issues' related to Firefox and printing problems in various Bug Report databases; here's just one example...  https://bugzilla.mozilla.org/long_list.cgi?buglist=154892

Source of problem could be with the actual nature of the link (webpage content) and if frames are involved, tags and so on...

Firefox 1.0 Roadmap
http://www.mozilla.org/projects/firefox/roadmap.html
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Author Comment

by:gillweb
ID: 12604139
I am running 1.0 preview release and the print is a network printer going to an IP through a win2k Server from Windows XP clients...could it be the OS difference between the clients and server?
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LVL 27

Expert Comment

by:Asta Cu
ID: 12604738
I believe the preview release had some significant issues and your setup and the settings may well be at issue here.  At work and swamped, but please check these Firefox 1.0 Release notes and additional links therein, which should shed some light here.
http://www.mozilla.org/products/firefox/releases/
http://www.mozilla.org/products/firefox/index.html

I'll check back this evening, when I return, to see if this has been of help or more is needed.  I was hoping others would also step in here with some help; perhaps they will.
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Author Comment

by:gillweb
ID: 12604961
I look though those links again,thanks.  I did originally try lookin through Mozilla and the FireFox support forums weren't a help either...
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LVL 27

Expert Comment

by:Asta Cu
ID: 12614413
Which version of XP on the client side?  if XP SP2, this may shed some light.  Since there are no functionality issues, just 'time' to load the driver and interface, and the problem appears intermittent and specific to the Firefox Browser, just not sure what else to say here.  Could the delay be attributed to end-user settings such as hibernate/standby?  Perhaps there's issue with the printer itself at the time of the print request, something like this:

Your USB printer is listed as offline when you try to print from Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;834462

Nothing tougher I can think of than troubleshooting when there are so many possible variables without actually hands-on ability, but you'd know that all to well yourself, lol.

Off to work,
Asta

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Author Comment

by:gillweb
ID: 12615545
No SP2 on my XP clients.  Too many security problems for some propriety software i'm running.  So just XP Release 1.  No client has any standby printing or anything.  Do you think this could be an issue going from an XP client to a Win2k Server?
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LVL 27

Accepted Solution

by:
Asta Cu earned 200 total points
ID: 12625607
It could be, gillweb.  Using Netware interface?  See if this sheds any light (also note the additional links in the left panel).
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/windows/xp/all/reskit/en-us/prch_cnn_qdlp.asp

Windows 2000 print servers introduced support for the Internet Printing Protocol (IPP) 1.0 specification, both in the form of a Web-based management infrastructure as well as support for printing over HTTP. This paper discusses the different aspects of IPP and recommended deployment methods. The paper is designed for systems integrators, administrators, and architects who are planning, deploying, or managing Windows print servers.
http://www.microsoft.com/windows2000/techinfo/howitworks/fileandprint/inetprint.asp

New TCP/IP Printing Options in the Windows Standard Port Monitor—Q246868
Windows 2000 Server offers an alternative to Line Printer Remote (LPR) ports when you want to print to network print devices over TCP/IP. The new port monitor is called Standard Port Monitor (SPM). SPM is installed by default when TCP/IP is installed in Windows.  

 Print Spooler Support on Microsoft Windows 2000 Server Cluster—Q228904
You can use the Microsoft cluster service to create and host print server functions. Windows 2000 Server configuration steps have been improved over those in Windows NT Server 4.0, Enterprise Edition.  

 How to Change Printing Preferences on Print Server for All Connected Users—Q305402
With Windows 2000 Server, you can have separate printer properties for the local computer and client computers. This article describes where to set these properties for all connecting clients and how to set properties local to the server.  

  How to Set up a Print Spooler on Microsoft Cluster Server—Q197046
Microsoft Cluster Server has the ability to create and host print server functionality. This article documents the procedure for correctly setting up a print spooler on a cluster.  

 Add Printer Wizard Forces HTTP Connections to Windows 2000 Internet Print Servers—Q222078
When you make a connection to a Windows 2000 Internet print server using the "Connect to an Internet Printer" option in the Add Printer Wizard, the port is automatically installed as an HTTP printer port.  

I won't be available much today, so wanted to post possibilities for you, in the hopes it helps.
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LVL 27

Expert Comment

by:Asta Cu
ID: 12859880
Thx
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Author Comment

by:gillweb
ID: 12862385
Points should have been refunded since the problem was never fixed.  Just my $0.02 on this. But whatever.
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