Information Store won't start after IIS reinstall

Posted on 2004-10-23
Last Modified: 2008-02-01
Here's the situation:

Win2k3 SBS Server running Exchange and IIS.  Someone uninstalled, reinstalled IIS and now Exchange won't start.  I tried to start the Information Store service and Routing Engine service, but get the following errors:

"Windows could not start the Microsoft Information Store on Local Computer.  For more information, review the System Event Log. If this is a non-Microsoft service . . . [etc.]"

"Could not start the Microsoft Exchange Routing Engine service on Local Computer.  Error 1083: The executable program that this service is ocnfigured to run does not implement the service."

I can post the Event Log entries if that would be helpful.  I am hoping there is a fairly simple fix for this, but I don't use Exchange much, so I'm in over my head.
Question by:humeniuk
    LVL 5

    Expert Comment

    If you have reinstalled IIS
    Reinstall Exchange as well ... Make sure you select ... Reinstall ... Component

    It is something like MSOffice Reinstall ... just binaries ...
    LVL 5

    Accepted Solution

    LVL 33

    Author Comment

    Thanks for the fast response, Maharajkp.  I'll give it a try.
    LVL 33

    Author Comment

    I took a look and saw that  SMTP wasn't reinstalled with IIS, so I installed it.  After this, I was able to start the Information Store and access the mailboxes.  However, I can't send or receive email.  Does that give you any other ideas or should I go ahead with the reinstall?
    LVL 27

    Assisted Solution

    Yes go ahead and reinstall Exchange.
    When Exchange is installed, modifications are made to SMTP.
    LVL 33

    Author Comment

    Thanks for the help, everything is working again.  The culprit has been (verbally) beaten and I'm going to look like a hero in the morning when everyone has email again  :)

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