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Search crashes explorer

Posted on 2004-10-23
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Last Modified: 2012-08-13
When I try to search for certain terms, explorer crashes and generates a log.  Some search terms always crash, some occasionally crash, and some do not crash.  Where do I find the log file, and what should I look for in said file?  I have tried replacing explorer.exe.  I've done all the virus and adware checks, so I doubt it's one of those.
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Question by:snoyes_jw
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    Assisted Solution

    by:SheharyaarSaahil
    Hello snoyes_jw =)

    1. Same thing happens in safmode also ??
    if no then get msconfig and disable the unwanted applications and services to trace out the culprit one >> http://www.perfectdrivers.com/howto/msconfig.html

    2. Try a SFC scan... Goto START>RUN and type, cmd  (hit enter)
    now type, sfc /scannow  (hit enter)
    SFC scan will start scanning ur system
    u will need ur Win2000 CD in order to fix the corrupted windows system files, if found by scan.

    Post Back :)
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    by:SheharyaarSaahil
    and although it seems unrealted, but i have seen it working sometimes :)
    open IE>Tools>Folder Options>Advanced>and under Brwosing untick Enable Third Party Browser Extensions(requires restart)
    restart and now check for the problem ??

    If this doesn't happen then may the cause is a bad or corrupted BHO, use BHODemon to trace out the promlematic BHO >> http://www.softpedia.com/public/cat/10/17/10-17-71.shtml
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    by:sunray_2003
    Hi snoyes_jw,

    Are you talking about windows explorer ?

    Make sure you are not running any applications when you are doing search .

    Did this start after you installed any new application . If yes , then uninstall that application to see if that would help .

    Make sure to go to windows update page and update all the latest updates for windows 2000 and I guess you already have Sp4 otherwise , install it .

    Inorder to find log , go to start --> run --> eventvwr.msc
    locate errors under application and system logs.
    post if you find anything wrong.


    SR..
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    by:sunray_2003
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    by:sunray_2003
    snoyes_jw,

    Check this

    Error Message When You Start Windows Explorer: Explorer.exe Has Generated Errors and Will Be Closed by Windows
    http://support.microsoft.com/default.aspx?scid=kb;en-us;319124

    Try repairing IE to see if that would help

    Also run going to start --> run --> chkdsk /r

    SR
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    by:snoyes_jw
    Thanks for your help, folks.

    I tried all suggestions.  The only change was that after running checkdisk, the error changed to a "Instruction referenced memory, could not be written" type error (I have the hex codes if it will be helpful).

    That last link from sunray describes the situation exactly.  However, IE does not appear on the program list under Add/Remove programs.  (IE6 is installed).  How can I repair/replace IE6?
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    by:sunray_2003
    can you repair using this

    Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g

    Description of the Internet Explorer Repair Tool
    http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1
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    by:SheharyaarSaahil
    or try running this tool:
    http://www.mvps.org/sramesh2k/IEFIX.htm
    ( site credit goes to Ramesh >> http://www.experts-exchange.com/M_926622.html :)
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    by:snoyes_jw
    I followed the Microsoft directions...uninstalled SP4, rolled back to IE5.  No help.  I'll try reinstalling and running the above suggestions.  Stay tuned...
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    by:SheharyaarSaahil
    listening..... :)
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    by:sunray_2003
    After rolling back to IE5 , do you still having issues..
    you need not do the above suggestions if you donot have issues in IE 5

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    by:snoyes_jw
    Yes, issue continues in IE5.  Am I doomed to a full reinstall?
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    Accepted Solution

    by:
    Try to create  a new user and copy your profile to see if that solves the issue

    http://www.winbookcorp.com/_technote/WBTA09000815.htm
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    by:SheharyaarSaahil
    snoyes..... plzz confirm two things for me :)

    1. Does the same problem happens in safemode also ??
    2. Did search ever worked on this system,,,, and have u already disabled third party browser extensions via IE ??
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    by:snoyes_jw
    Yes, same problem occurs in safemode.  I have disabled 3rd party browser extensions.

    This computer had 98, was scrubbed and formatted to NTFS and installed 2000 last week.  All applications and updates were installed  before anybody tried a search, so if it's a conflict, it could be most anything.

    I'll try a new profile tonight.
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    by:SheharyaarSaahil
    hmmmmm how abt just taking out ur Ram chip and hook it in another slot, or better hook another one to make sure RAM is OK :-?
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    by:snoyes_jw
    You guys are brilliant!  I logged in as Administrator to copy the profile.  As Administrator, there is no error.  I created a new profile and logged in there.  No error!

    Sunray gets the bulk of the points for that comment led me to a solution.  Sheharyaar gets some points too, since I learned some good stuff in the process.
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    by:SheharyaarSaahil
    glad u got it solved snoyes...... seems im still bad in win2000 8-)
    Cheers ^_^
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    by:sunray_2003
    Glad you got it fixed
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