Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Search crashes explorer

Posted on 2004-10-23
19
Medium Priority
?
2,198 Views
Last Modified: 2012-08-13
When I try to search for certain terms, explorer crashes and generates a log.  Some search terms always crash, some occasionally crash, and some do not crash.  Where do I find the log file, and what should I look for in said file?  I have tried replacing explorer.exe.  I've done all the virus and adware checks, so I doubt it's one of those.
0
Comment
Question by:snoyes_jw
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 7
  • 5
19 Comments
 
LVL 65

Assisted Solution

by:SheharyaarSaahil
SheharyaarSaahil earned 400 total points
ID: 12391380
Hello snoyes_jw =)

1. Same thing happens in safmode also ??
if no then get msconfig and disable the unwanted applications and services to trace out the culprit one >> http://www.perfectdrivers.com/howto/msconfig.html

2. Try a SFC scan... Goto START>RUN and type, cmd  (hit enter)
now type, sfc /scannow  (hit enter)
SFC scan will start scanning ur system
u will need ur Win2000 CD in order to fix the corrupted windows system files, if found by scan.

Post Back :)
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12391407
and although it seems unrealted, but i have seen it working sometimes :)
open IE>Tools>Folder Options>Advanced>and under Brwosing untick Enable Third Party Browser Extensions(requires restart)
restart and now check for the problem ??

If this doesn't happen then may the cause is a bad or corrupted BHO, use BHODemon to trace out the promlematic BHO >> http://www.softpedia.com/public/cat/10/17/10-17-71.shtml
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12391436
Hi snoyes_jw,

Are you talking about windows explorer ?

Make sure you are not running any applications when you are doing search .

Did this start after you installed any new application . If yes , then uninstall that application to see if that would help .

Make sure to go to windows update page and update all the latest updates for windows 2000 and I guess you already have Sp4 otherwise , install it .

Inorder to find log , go to start --> run --> eventvwr.msc
locate errors under application and system logs.
post if you find anything wrong.


SR..
0
Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

 
LVL 49

Expert Comment

by:sunray_2003
ID: 12391489
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12391509
snoyes_jw,

Check this

Error Message When You Start Windows Explorer: Explorer.exe Has Generated Errors and Will Be Closed by Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;319124

Try repairing IE to see if that would help

Also run going to start --> run --> chkdsk /r

SR
0
 
LVL 33

Author Comment

by:snoyes_jw
ID: 12396017
Thanks for your help, folks.

I tried all suggestions.  The only change was that after running checkdisk, the error changed to a "Instruction referenced memory, could not be written" type error (I have the hex codes if it will be helpful).

That last link from sunray describes the situation exactly.  However, IE does not appear on the program list under Add/Remove programs.  (IE6 is installed).  How can I repair/replace IE6?
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12396033
can you repair using this

Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g

Description of the Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12396039
or try running this tool:
http://www.mvps.org/sramesh2k/IEFIX.htm
( site credit goes to Ramesh >> http://www.experts-exchange.com/M_926622.html :)
0
 
LVL 33

Author Comment

by:snoyes_jw
ID: 12396136
I followed the Microsoft directions...uninstalled SP4, rolled back to IE5.  No help.  I'll try reinstalling and running the above suggestions.  Stay tuned...
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12396145
listening..... :)
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12396158
After rolling back to IE5 , do you still having issues..
you need not do the above suggestions if you donot have issues in IE 5

0
 
LVL 33

Author Comment

by:snoyes_jw
ID: 12397332
Yes, issue continues in IE5.  Am I doomed to a full reinstall?
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 1600 total points
ID: 12397353
Try to create  a new user and copy your profile to see if that solves the issue

http://www.winbookcorp.com/_technote/WBTA09000815.htm
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12400373
snoyes..... plzz confirm two things for me :)

1. Does the same problem happens in safemode also ??
2. Did search ever worked on this system,,,, and have u already disabled third party browser extensions via IE ??
0
 
LVL 33

Author Comment

by:snoyes_jw
ID: 12400646
Yes, same problem occurs in safemode.  I have disabled 3rd party browser extensions.

This computer had 98, was scrubbed and formatted to NTFS and installed 2000 last week.  All applications and updates were installed  before anybody tried a search, so if it's a conflict, it could be most anything.

I'll try a new profile tonight.
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12401045
hmmmmm how abt just taking out ur Ram chip and hook it in another slot, or better hook another one to make sure RAM is OK :-?
0
 
LVL 33

Author Comment

by:snoyes_jw
ID: 12405934
You guys are brilliant!  I logged in as Administrator to copy the profile.  As Administrator, there is no error.  I created a new profile and logged in there.  No error!

Sunray gets the bulk of the points for that comment led me to a solution.  Sheharyaar gets some points too, since I learned some good stuff in the process.
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 12405949
glad u got it solved snoyes...... seems im still bad in win2000 8-)
Cheers ^_^
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12405967
Glad you got it fixed
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question