Explorer.exe application error

Posted on 2004-10-24
Last Modified: 2007-12-19
Hi experts,

I tried to open a certain folder on my hadr disk using windows explorer but I can;t seem to do it as an error message keeps coming up. This applies to this folder only.

Following is the error....

Explorer.exe application error
The instruction at "0x021a3397' referenced memory at '0x00000000'  The memory cannot be written. Click on ok to terminate the program. Click on CANCEL to debug the program.

Any way to solve it?

CUrrently using Windows XP, SP2, 512 RD RAM, 120GB HDD, Pentium 2.23...
Question by:gotta_smile
    LVL 65

    Expert Comment

    the folder must have some corrupted file which explorer is failing to access or read =\
    can u access this folder via command prompt ??

    Author Comment

    hi saahil...

    tried to access the folder.. yup.. i can do it...
    LVL 65

    Expert Comment

    good.... means the problem is definately the explorer accessing the files in this folder ??
    can u plzz tell me if it contains video files or pictures ??

    also can u try to create a new folder, and then move "Some" of ur files from this folder(in command prompt) to the new one and then open the new folder to check if u get the same problem ??
    LVL 1

    Expert Comment

    There might be some spyware on your computer and try to remove it by  the steps give in the following links


    Author Comment

    Hi... sorry for the delays.

    Solved the previous problem but it seems a new problem has occurred. I can't seem to open the my videos folder where all my video clips are stored and can't seem to play them using WM 9. There would be an error msg like this...

    AppName: wmplayer.exe       AppVer:       ModName: xvid.dll
    ModVer:       Offset: 00049770

    The application would be forced to closed so i can't play any video files...

    The following is the highjack log...

    F:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    F:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    F:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    F:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    F:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    F:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    F:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    F:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    F:\Program Files\Logitech\iTouch\iTouch.exe
    F:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    F:\Program Files\Common Files\Symantec Shared\ccApp.exe
    F:\Program Files\Common Files\Real\Update_OB\realsched.exe
    F:\Program Files\Messenger\msmsgs.exe
    F:\Program Files\Logitech\MouseWare\system\em_exec.exe
    F:\Program Files\Internet Explorer\iexplore.exe
    F:\Program Files\MSN Messenger\msnmsgr.exe
    F:\Program Files\ICQ\Icq.exe
    F:\Program Files\ICQPlus\VPlus.exe
    F:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    F:\Program Files\Internet Explorer\iexplore.exe
    F:\Program Files\Internet Explorer\iexplore.exe
    F:\Program Files\Windows Media Player\wmplayer.exe
    F:\Documents and Settings\adro\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - F:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - F:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE F:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [zBrowser Launcher] F:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [ccApp] "F:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] F:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [BootSkin Startup Jobs] "F:\PROGRA~1\Stardock\WINCUS~1\BootSkin\BootSkin.exe" /StartupJobs
    O4 - HKLM\..\Run: [IMJPMIG8.1] "F:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] F:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [TkBellExe] "F:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] F:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
    O4 - HKCU\..\Run: [MSMSGS] "F:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] F:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\RunOnce: [ICQ] F:\Program Files\ICQ\Icq.exe -trayboot
    O4 - Global Startup: Logitech Desktop Messenger.lnk = F:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: ICQ Pro (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O16 - DPF: Yahoo! MahJong -
    O16 - DPF: Yahoo! Pool 2 -
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) -
    O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) -
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) -
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) -
    O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) -
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) -
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} -
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) -

    LVL 65

    Accepted Solution

    Uninstall XVid from your system, and install its latest version :)

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