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SMTP on a single machine?

Posted on 2004-10-24
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Last Modified: 2012-06-22
I have a computer that is connected to the internet through normal cable. We use a hosted site through a company for access to normal and webmail. I am unable to sent emails. I receive the following failure point.

An unknown error has occurred. Account: 'mail.rrca.org.uk', Server: 'mail.rrca.org.uk', Protocol: SMTP, Server Response: '554 Please check that your outgoing mail server settings are correct. To do this go to http://www.freeserve.com/help/email/freeserveemailsettings/oe5easysettings.htm. Or contact technical support for assistance.', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

It is however only on this computer. I have other computers at home that can access and send emails using the same settings without any problems.

I have set these details up and checked them......I am stumped.

Any help would be appreciated.

K
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Question by:Kartibok
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LVL 49

Accepted Solution

by:
sunray_2003 earned 1500 total points
ID: 12395491
Have you set up this account in Microsoft Outlook or Outlook express ?

If this issue occurs in Outlook then use Outlook express and see if the same settings go through or viceversa.

If the other email client goes through fine , depending on what email client you have , create a new profile (outlook) or new identity ( Outlook express) and check the same settings..

Also did you have to use "outgoing mail server requires authentication" on other computers. Enable that option in this computer and check

Good luck and Post back

SR
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Author Comment

by:Kartibok
ID: 12395523
Have tried on both Outlook and Express. Have deleted and recreated accounts. Even went through the "requires authentication" drills to no avail.....Its only on this one machine......I have no idea, It is running Win 2000 Pro with all the upades (SP4) etc

I'm stumped....less a reinstall!!!!


K
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LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 1500 total points
ID: 12395525
Have tried creating a new profile or creating a new identity.. those are different from creating email accounts..

For outlook
go to control panel --> mail --> show profiles
create a new profile there and make sure that outlook is going to prompt you for that profile , when you start outlook
go inside the profile and create the email account and see what happens
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Author Comment

by:Kartibok
ID: 12453840
Tried to create new identity...still failed from that machine?

:(
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LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 1500 total points
ID: 12453941
If creating  a new identity doesnot work then have you tried using Microsoft outlook to see if that would send ..

Also in OE , go to tools > accounts > properties of the account > servers > and there you must have checked "my outgoing server requires authentication" , now click on "settings" and choose "Log on using" and give the username and password and also check " Logon using secure password authentication"

see if that would help

SR
0
 

Author Comment

by:Kartibok
ID: 12453977
Sorry tried that with my standard "use my email and password " ticked and even by entering the name and password. I can see me doing a reinstall!!

Its starting to drive me mad. That and its only this PC that I have trouble with!!

K
0
 
LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 1500 total points
ID: 12453984
So you have also put that email account in Microsoft outlook and still same error ?

can you send emails to different email address and still the same ?

can you temporarily turn off firewall and check ?

SR
0
 
LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 1500 total points
ID: 12454032
ALso do you have Anti-virus running on that machine. DIsable it temporarily when you send emails and check if that would help

Also if you are using a router , disable the router and connect that computer alone directly to the cable modem
and check what happens
0
 

Author Comment

by:Kartibok
ID: 12587746
I have tried it with firewall off and used both Outlook and Outlook Express.....Cracking me up!!

K
0
 

Author Comment

by:Kartibok
ID: 12626921
Many thanks peeps, but I have to close this now...I had to do a reinstall, with it and it worked fine. Accept these points with my regards

K
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