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Slow response with XP tasks

Posted on 2004-10-24
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Last Modified: 2012-05-05
Hello!

I have an IBM T30 laptop -

XP Pro SP1 - P4 CPU 1.80 - 256 MB Ram
40 GB Hardrive - 24 GB free
Have Cable/wireless connection to internet through wireless router.

My problem :  It was slow running - so I ran Adaware  - found lots of spyware (168+ objects) - quarantined them and then deleted them.  There were a few registry files in the group.

I rebooted and the desktop icons took a long time to appear.  Finally they did.  Now, when I open "My Computer" or AOL or any other program, they are *very* slow to open.  Finally they do.    When the program does open, everything seems fine.  But it takes a while for the program(s) to open.

I have scanned for viruses using Trend Micro (disabled Norton AV) and found no viruses.  Ran Spybot - found 58 spyware - did not remove anything yet - because when I ran the Adaware - it seemed to really slow down.  

Anybody have an idea of what's happening?  This computer does not have any system disks (they are located up North and the laptop is in Florida!)  Should I undo the quaratined items from adaware?  It will replace any registry files that were deleted.  Would that corrupt my registry?  (I don't get any error messages)  I'm not sure of the next step!

Thanks!  I appreciate any help you can give!!  



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Question by:SuperCPlus
    46 Comments
     
    LVL 36

    Assisted Solution

    by:Zyloch
    Hi SuperCPlus,

    Hmm... Try running Start->Run->sfc /scannow
    If there are corrupted files, you'd need your CD, but this can check to see if there are any.

    Regards,
    Zyloch
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    Expert Comment

    by:SheharyaarSaahil
    Hello SuperCPlus =)

    Remove then itmes Spybot suggested, and then goto Start>Run>msconfig>Startup
    and untick all applications except Av and firewall softwares, restart and now check ??
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    Expert Comment

    by:SheharyaarSaahil
    Also dont forget to run Disk Cleanup, Chkdsk and Defrag on ur hard drive..... :)
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    Expert Comment

    by:sunray_2003
    Hi SuperCPlus,
    > Ran Spybot - found 58 spyware - did not remove anything yet - because
    > when I ran the Adaware - it seemed to really slow down

    It is very important to remove those spywares.. Having that many spywares would be really harmful to the system.
    First remove them.

    Restart the system and then scan for virus and spywares again. Youmay want to scan for virus and spywares both in Normal aswell safe mode.
    Restart if you remove them and post back how it goes.


    SR..
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    Expert Comment

    by:sunray_2003
    Do this
    Remove temporary internet files, folders and cookies
    Also remove windows Temp files going to

    1) Start --> run --> typein:  %systemroot%/temp
    2) Start  --> run --> typein: %temp%

    This is one of the best pages to look how to optimize Windows xp
    You should get good tips here

    http://mywebpages.comcast.net/SupportCD/OptimizeXP.html

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    Author Comment

    by:SuperCPlus
    Okaaaay......I have done all the above.  Removed temp files, cookies, internet files....

    When I went to remove the Spybot detections, I got error messages - mostly due to Wild Tangent directories....and also a Gain/Gator file:

    Unable to locate gtools.dll and CMEIIapi.dll
    /windows/wt/webdriver.dll not valid windows image.  Please check this against your installation disk. (Remember, my XP installation disk is up North....)
    Wdengine.dll not found
    /windows/wt/wtupdates/web/4.1.1/files/legacy/webdriver.dll not valid windows image.
    "  "  "                                                           /wt3d.dll
    "  "  "                                 /3.3.1.001/legacy/webdriver.dll not valid windows image.
    The directory of c:\windows\wt is still there.??

    I removed and reinstalled Spybot about 6 times.  Finally it removed all detections.
    I also ran both Spybot and Adaware from Safemode.  No detections.

    Ran sfc /scannow - no report
    Ran Disk Cleanup
    Ran Defrag

    Still slow in starting up - desktop icons come up late and IE, "My Computer", AOL, etc.  programs take a while to load.

    Went to msconfig...unticked everything that did not have to do with IBM Thinkpad (there are a few...) or NAV
    Unticked Viewpoint and Regshave.
    Same problem

    Have you heard of Giant Company...?
    http://www.giantcompany.com/antispyware/research/spyware/spyware-WildTangent.aspx
    I think I will run the free trial......see if that works.......


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    Author Comment

    by:SuperCPlus
    I ran the Giant AntiSpyware - nice program!   It found 162 infected files - Comet, Wildtangent and Gain (Adaware and Spybot (eventually) detected and removed) and Bingofun  (that Spybot and Adaware did not detect)

    Alas, still slow processing the programs........

    Since I have no system disks, I am not sure what else I can do.   Windows XP SP2 wants to download and install - however, I am reluctant to do this.  There are a couple of propietary programs (Skybound and Flight Max - which have been on the system for over a year) that SP2 may affect.  

    I also found out that once you update to SP2, the original Win XP cd does not work.  SO you need to order the cd from MS.  (There is no charge for this and they "recommend that you THEN give it to your friends....").

    Any other ideas?
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    Assisted Solution

    by:sunray_2003
    If you are free of virus and spywars and still system is slow , possibly something wrong with your profile

    How to copy data from a corrupted user profile to a new profile
    http://support.microsoft.com/default.aspx?kbid=811151

    Try doing the above and see if that would help

    SR
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    Assisted Solution

    by:IanTh
    or it maybe broken (socks) networking behind windows


    try http://www.spychecker.com/program/winsockxpfix.html
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    Author Comment

    by:SuperCPlus
    I have WinXP Professional Version 2002 SP1

    I clicked on User Accounts - there is no "advanced" tab.  But I created a new User.  I rebooted.

    However, when I try to log off and then log on as the new user, the new user doesn't show up.  Actually, the new user is not listed in the c:\documents and settings\ folder either.    Just Administrator, All Users, Default User and Robert.  (My new user is Bob)

    'Bob' is listed in the Control Panel/User Accounts list.

    Hmmm.
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    Expert Comment

    by:sunray_2003
    I donot think there is any advanced tab when you click user accounts.. may be we are not talking the same thing..

    login in as admin
    go to start --> run --> control userpasswords2 and see if you can see the BOB account there
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    Author Comment

    by:SuperCPlus
    "Bob" is listed in the Control Panel/User Accounts along with "Robert" (both are administrators)  ASP.net Machine (limited Account) and Guest (turned off)
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    Expert Comment

    by:SheharyaarSaahil
    CPlus.... just tell me one thing..... does the same slowness happens in safemode also or not ??
    it can be one of ur attached device also.... and sometimes failing RAM does also the same things :-?
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    Expert Comment

    by:sunray_2003
    follow the same instructions as per here
    http://www.winguides.com/registry/display.php/1165/

    and give the value name as BOB and see if it would come to welcome screen
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    Author Comment

    by:SuperCPlus
    Safe mode - fine!  No problems.  (Nothing is attached except ethenet.)

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    Expert Comment

    by:sunray_2003
    Try this
    boot to normal mode
    go to start --> run--> msconfig

    go to startup tab and disable all applications except anti-virus and firewall
    go to services tab and check "hide microsoft services" and then uncheck all services there

    restart and check how it goes in normal mode
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    Expert Comment

    by:SheharyaarSaahil
    then plzz try one thing..... goto msconfig>Services
    and clcik on Disable All,,,, now restart and check if any progress.... if yes or no, go back and enable All of them back
    come back and post the results :)
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    Author Comment

    by:SuperCPlus
    I diabled all services except MS - rebooted - still problem.  How can I check the status of the ram chip?
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    Expert Comment

    by:SheharyaarSaahil
    Check ur system's memeory with www.memtest86.com
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    Expert Comment

    by:sunray_2003
    Testing through software is not a perfect test. Youmay want to open the machine ,swap the rams or use one RAM at a time and check
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    Expert Comment

    by:SheharyaarSaahil
    >> I diabled all services except MS

    btw CPlus, i asked to Disable All of them,,,, sometimes MS services can be the culprit also.... :)
    and one thing more,,,,, safemode doesn't load the drivers for ur video card.... so how abt checking with another card, or try to update or reinstall the drivers for it ?? :)
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    Assisted Solution

    by:IanTh
    SuperCPlus

    try winsockxpfix as I have fixed numerouse problems with it regarding slow pc's (broken networking behind xp is causeing the slowness)
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    Author Comment

    by:SuperCPlus
    Ooo, that Memory test is a 5 hour test.....

    But I have a hunch that the 256 MB Ram is the culprit....I am going to try a new 512 chip.

    I still don't like the fact that I couldn;t create a new user. ....The Microsoft article your referred to #811151 last reviewed 4/28/04 says that Win XP Professional New User Profile.....Click Control Panel, User Accounts, ADVANCED TAB, then click Users, Action, New User, Create.

    I did not have those options.

    So if I did have a orrupted user profile....then there is a problem...no?
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    Expert Comment

    by:SheharyaarSaahil
    >> Click Control Panel, User Accounts, ADVANCED TAB, then click Users, Action, New User, Create.

    Try going to Start>Control Panel>User Accounts
    and on the very first screen u shud see the Create a New Account option
    click it and check if u can create the acount now ??
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    Expert Comment

    by:sunray_2003
    You should be able to create a new user through control panel or through  control userpasswords2  trick..

    make sure you login as admin
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    Author Comment

    by:SuperCPlus
    The winsock fix may work....however, I have internet connection (ethernet)  Just the it takes IE so long to open. (Definitely longer than normal.....) and "my computer" and other programs.....I will try another Ram chip.
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    Author Comment

    by:SuperCPlus
    I did create a new user account
    Controll Panel, User Accounts, Create New User, typed "BOB" then next.  Then Bob did not show up anywhere else except in the User Accoutns section.....not in Docs & Settings or Log in screen......

    Also, typed userpasswords2 in RUN - it said Windows cannot fine 'userpasswords2"  Make sure you typed the name correctly, and then try again.
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    Expert Comment

    by:sunray_2003
    type

    control userpasswords2
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    Expert Comment

    by:sunray_2003
    Did you check my other link about how to show BOB in the welcome screen if that is the only issue you have

    also check the disk space in your C drive .. may be that is preventing you from creating new folders for BOB
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    Expert Comment

    by:SheharyaarSaahil
    or as u are using XP Pro.... on ur welcome screen hit Ctrl+Alt+Del twice
    u will get a classic logon dialog box(as in win2000), type Bob in the username and leave the password field blank
    hit enter and check if u can login with it now ??
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    Author Comment

    by:SuperCPlus
    oops, didn't type that right.....

    Yep.  Bob is there He's in a "group"

    Administrator - Group "Administrators"
    ASPNET - Group "Users"
    Bob - Group "Users,Administrators"
    Guest - Group "Guests"
    Robert - "Administrators" (this is the original account that "may" be corrupted")

    But I still can't log off of Robert and log in Bob.
    And Bob doesn't show under Docs & Settings.


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    Expert Comment

    by:SheharyaarSaahil
    >> But I still can't log off of Robert and log in Bob.

    not from the classic logon even :-?
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    Expert Comment

    by:sunray_2003
    What happens if you restart the system and then use classic view as shehary said..

    looks like ur issue is you cannot even log off one of ur accounts ?
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    Author Comment

    by:SuperCPlus
    Ahh.  I deleted Bob and created him again.   And then logged off Robert and now I am logging in as Bob.

    Still slow - slower it seems.  

    ...(I have an appointment in 15 mins.  -30 mins away - Will be back later!)

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    Expert Comment

    by:SheharyaarSaahil
    Super, take out ur ethernet card.... start ur system and check now.... if slowness goes away then Ian winsock idea can do the trick for u i think :)
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    Author Comment

    by:SuperCPlus
    Ok - back to the drawing board....I installed 256 MB Ram more to make 512 total.

    Still slow opening My Computer, IE, programs, etc.   It really seems like a "processor"...problem??  

    Logged off as Robert, logged on as Bob - same problems.  But eventually it comes on.

    I don't know how to take out the ethernet card from a laptop.  I do get ethernet connection and I also get wireless connection - no problems.

    One thing I did find out....this laptop had installed an HP 2500 Series All in One while in NY.  It "overwrote" the HP Officejet 6110xi when it did, so when the laptop came back to FL it didn't have the 6110xi installed, and HP software for the 6110xi said the 2500 Series is a "new version software" and wouldn't install.  So I contacted HP and went through another kind of installation for the 6110.  I plugged in the 6110, Found New Hardware, it wanted to search for a driver - I clicked Browse - slow response, but finally opened a dialog box to search - another slow response trying to 'Look In' a different folder - but finally could.  The 6110 seemed to finally install fine.  However, at the end, the scanner portion does not work...."Error communicating with the scanning device. Please make sure the scanning device is connected properly and try again".

    Now the difference in the 2 Users -
    Robert (the original) - I opened HP Director, Clicked on Scan Picture - got an immediate "Error communicating with the scanning device...."
    Bob (new user/administrator) - I opened HP Director - Clicked on Scan Picture - The scanning program tried to start - then got an "Error communicating with the scanning device...."  This is probably that I do not have the printer at this moment attached....

    So it could very well be the Original User is corrupted?  I can't  hook up the printer until tomorrow...

    Just an observation in the last 24 hours.....

    (I really appreciate you all for looking at this issue!  I would really like to find out the problem!!)
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    Expert Comment

    by:sunray_2003
    Try checking this
    http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

    and clean out all the printer drivers and then install the printer you have to see if that helps..

    Post back how it goes

    SR
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    Accepted Solution

    by:
    now im damn sure that a microsoft service is creating this problem,,,,, most probably print spooler or WIA !!

    can u try this plzz.... when in msconfig>Servies, untick Windows Image Acquisition (WIA) service
    restart and check if same problem ??

    if Yes then back in msconfig>Services and untick Print Spooler also
    restart to check for the problem now ??

    just post back the results of these two tests so that we can guess which one is the culprit :-?
    (these both services dont run in safemode, and can be the reason that system works fine there)
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    Author Comment

    by:SuperCPlus
    EXCELLENT!!!!!

    I disabled WIA - (not print spooler yet) and VOILA! No problem!

    Now what do I do?
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    Expert Comment

    by:SheharyaarSaahil
    excellent.... now keep it disabled.... this service is not needed in normal and daily use :)
    Go and Partyyyyyyy !!! ;-)
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    Expert Comment

    by:sunray_2003
    It makes me wonder if you did the service unchecking after seeing our previous comments

    Comment from sunray_2003
    Date: 10/25/2004 10:18AM EDT
     Your Comment  


    Try this
    boot to normal mode
    go to start --> run--> msconfig

    go to startup tab and disable all applications except anti-virus and firewall
    go to services tab and check "hide microsoft services" and then uncheck all services there

    restart and check how it goes in normal mode
     
    Comment from SheharyaarSaahil
    Date: 10/25/2004 10:20AM EDT
     Comment  


    then plzz try one thing..... goto msconfig>Services
    and clcik on Disable All,,,, now restart and check if any progress.... if yes or no, go back and enable All of them back
    come back and post the results :)
     
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    Expert Comment

    by:SheharyaarSaahil
    >> go to services tab and check "hide microsoft services" and then uncheck all services there
    hmmmmmmm this must not have Disabled WIA service,,,, coz it falls in Microsoft Services and we have already ticked Hide Microsoft Services :)

    and i think Super never tried Disabling ALL the services as i suggested 8-)
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    Author Comment

    by:SuperCPlus
    You both are right - !.  I did not untick ALL the services.....mea culpa.  Shoulda. (But it wasn't that longgg ago, was it? ;)

    Before I close this out...the WIA services will not be needed - even though he has an ALL-In-One scanner?  

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    Expert Comment

    by:SheharyaarSaahil
    dont worry,,,, i have a scanner and camera also.... and my WIA service is disabled, still they both work fine :)
    go on..... ;-)
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    Author Comment

    by:SuperCPlus
    Many thanks for your expert help!:))


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    Expert Comment

    by:SheharyaarSaahil
    u are always welcome :)
    Cheers ^_^
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