randomronald
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Generic USB Hub fails to work under XP Pro SP1
This is a problem that has been annoying me for some time now...
These screenshot images are what the problem is..
http://www.pissclan.net/images/usbhub.gif
http://www.pissclan.net/images/usbhub_prop.gif
I have tried to get the USB Hub to work as it is supposed to be a plug an play product with no drivers required - Win XP is ment to drive them.
Here is a list of some information:
1. This is the product: http://www.trust.com/products/default.htm?artnr=13070
This product has no drivers supplied- windows xp apparently has them.
2. I have XP SP1 installed as you can probably tell by the enhanced USB drivers installed.
3. I wont install SP2 coz I have experienced so many problems with it as well as a lot of my friends.
4. I have powered up the hub by a 2.3 - 3.0v DC power supply. Red power lights up.
5. Plugging it into any of my USB ports turns the green light on.
6 Both lights can be on simultaneously.
7. Although windows detects it as a Generic USB Hub and tries to install it , i am giving a dialog prompt installation wizard.
8. After many times of going round in circles it says there are problems with the device.
9 . I have uninstalled the hub in Safe Mode and rebooted back to normal mode. Still problems.
10. All my USB ports have been tested and are fully operational - i have USB mouse, USB digital camera.
11. The BIOS is the most recent for the motherboard. Asrock http://www.asrock.com.tw/product/product_k7s8x_r3.htm
12. i have tested the product on my 1 of my friends computer and it instantly installs perfectly (Win XP Pro SP1.)
If your require any further informaion then please reply!
Any help is very much appreciated!
These screenshot images are what the problem is..
http://www.pissclan.net/images/usbhub.gif
http://www.pissclan.net/images/usbhub_prop.gif
I have tried to get the USB Hub to work as it is supposed to be a plug an play product with no drivers required - Win XP is ment to drive them.
Here is a list of some information:
1. This is the product: http://www.trust.com/products/default.htm?artnr=13070
This product has no drivers supplied- windows xp apparently has them.
2. I have XP SP1 installed as you can probably tell by the enhanced USB drivers installed.
3. I wont install SP2 coz I have experienced so many problems with it as well as a lot of my friends.
4. I have powered up the hub by a 2.3 - 3.0v DC power supply. Red power lights up.
5. Plugging it into any of my USB ports turns the green light on.
6 Both lights can be on simultaneously.
7. Although windows detects it as a Generic USB Hub and tries to install it , i am giving a dialog prompt installation wizard.
8. After many times of going round in circles it says there are problems with the device.
9 . I have uninstalled the hub in Safe Mode and rebooted back to normal mode. Still problems.
10. All my USB ports have been tested and are fully operational - i have USB mouse, USB digital camera.
11. The BIOS is the most recent for the motherboard. Asrock http://www.asrock.com.tw/product/product_k7s8x_r3.htm
12. i have tested the product on my 1 of my friends computer and it instantly installs perfectly (Win XP Pro SP1.)
If your require any further informaion then please reply!
Any help is very much appreciated!
SOLUTION
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SOLUTION
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Do you know if that USB hub comes with a CD that has drivers. I am sure that company should atleast have it in their website.
If they do , unplug the USB hub , first install the drivers and then hook the USB device. I have experienced similar situation working with a hardware in XP , in one the XP accepted fine and other it didnot..
If they do , unplug the USB hub , first install the drivers and then hook the USB device. I have experienced similar situation working with a hardware in XP , in one the XP accepted fine and other it didnot..
ASKER
Lamont77
I have went through the troubleshooting guide at the Trust website. No resolutions there.
http://www.pissclan.net/images/usbhub_devmngr.gif
There are no IRQ conflicts.
If you investigate further about the driver downloads you will find that there are none.
http://www.trust.com/service/drivers/drivers.htm?from=product&artnr=13070
Windows is supposed to supply the Generic USB Hub drivers by defualt.
Sunray_2003
There is no cd with the package.
Windows 2003 no driver needed. Is supported by default by this version of Windows.
Windows XP no driver needed. Is supported by default by this version of Windows.
Windows ME no driver needed. Is supported by default by this version of Windows.
Windows 98 no driver needed. Is supported by default by this version of Windows.
Windows 95 no driver available
Windows 2000 no driver needed. Is supported by default by this version of Windows.
Windows NT 4 no driver available
MacOS 10.3 no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 10.2 no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 10.1 no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS X no driver available
MacOS 9.2.x no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 9.0.x no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 8.6 no driver needed. Is supported by default by this version of Apple Macintosh
Normally with installation files there are .inf files. There are no .inf files to intiate the Generic USB Hub at all that I can find anywhere.
As I will express, the product DOES work on another XP Pro SP1 machine with no xtra/3rd party software. The driver is installed automatic and quickly like a typical USB device should.
However I cannot get it to work on the target machine.
Thanks for your advice, please keep it coming :) --- Problem still unresolved though. :(
Please dont hesitate to ask for screenshots or information.
I have went through the troubleshooting guide at the Trust website. No resolutions there.
http://www.pissclan.net/images/usbhub_devmngr.gif
There are no IRQ conflicts.
If you investigate further about the driver downloads you will find that there are none.
http://www.trust.com/service/drivers/drivers.htm?from=product&artnr=13070
Windows is supposed to supply the Generic USB Hub drivers by defualt.
Sunray_2003
There is no cd with the package.
Windows 2003 no driver needed. Is supported by default by this version of Windows.
Windows XP no driver needed. Is supported by default by this version of Windows.
Windows ME no driver needed. Is supported by default by this version of Windows.
Windows 98 no driver needed. Is supported by default by this version of Windows.
Windows 95 no driver available
Windows 2000 no driver needed. Is supported by default by this version of Windows.
Windows NT 4 no driver available
MacOS 10.3 no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 10.2 no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 10.1 no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS X no driver available
MacOS 9.2.x no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 9.0.x no driver needed. Is supported by default by this version of Apple Macintosh.
MacOS 8.6 no driver needed. Is supported by default by this version of Apple Macintosh
Normally with installation files there are .inf files. There are no .inf files to intiate the Generic USB Hub at all that I can find anywhere.
As I will express, the product DOES work on another XP Pro SP1 machine with no xtra/3rd party software. The driver is installed automatic and quickly like a typical USB device should.
However I cannot get it to work on the target machine.
Thanks for your advice, please keep it coming :) --- Problem still unresolved though. :(
Please dont hesitate to ask for screenshots or information.
Let me think about this somemore .. Meanwhile , I would request callandor (my hardware guru) to come and see this..
Hang on
SR
Hang on
SR
ASKER
ok
Here is a USB test by the program "usbready.exe"
and this is the result:
http://www.pissclan.net/images/usb_test.gif
Here is a USB test by the program "usbready.exe"
and this is the result:
http://www.pissclan.net/images/usb_test.gif
I have contacted callandor and whenever he has time would come here and check this one for you..
Meanwhile., tell one more thing
when you plugged in your USB hub , did XP by any chance gave a warning stating that , "some drivers may not work and hence continue installing the drivers anyway " ?
Did you say NO to that ?
Meanwhile., tell one more thing
when you plugged in your USB hub , did XP by any chance gave a warning stating that , "some drivers may not work and hence continue installing the drivers anyway " ?
Did you say NO to that ?
ASKER
There was no warning given.
I recognise the warning for non-digitally signed drivers on previous hardware installs.
I wish there was coz I would then choose "Install anyway" and it would work im sure.
I recognise the warning for non-digitally signed drivers on previous hardware installs.
I wish there was coz I would then choose "Install anyway" and it would work im sure.
ASKER
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ASKER
Callandor:
I've activated all USB options in the BIOS. I can take photograph to show you if you desire not a problem.
This manual is for my motherboard which contains all the BIOS screens and information. Please feel free to browse and examine it.
http://www.asrock.com.tw/Drivers/Manual/ASR_UM/K7S8X_UM_v10.pdf
Your power saving option advice in the USB controller was enabled, but i quickly untick it to disable.
Still no effect of being able to install hub:
http://www.pissclan.net/images/usbhub_dvmngr2.gif
I've activated all USB options in the BIOS. I can take photograph to show you if you desire not a problem.
This manual is for my motherboard which contains all the BIOS screens and information. Please feel free to browse and examine it.
http://www.asrock.com.tw/Drivers/Manual/ASR_UM/K7S8X_UM_v10.pdf
Your power saving option advice in the USB controller was enabled, but i quickly untick it to disable.
Still no effect of being able to install hub:
http://www.pissclan.net/images/usbhub_dvmngr2.gif
SOLUTION
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SOLUTION
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ASKER
No, i think your confused... sorry
All i did was have the original setup
Mouse using a rear USB port and the hub using a front port.
All i did was disconnect all then put the usb hub into the port at the rear where the mouse had been.:
ref : http://www.pissclan.net/dev_manger.html
screenshot 2
Then i plugged the mouse into the same front usb port where the hub was plugged in.
screenshot 3
Notice the difference in screenshot 1 and 3. As expected the roots have swapped with the devices in opposite ports.
I will now see if there is any new USB updates from Asrock on the main website and will download them anyway regardless and re-install them.
Would this effect the USB2.0 support? as only win xp sp1 (and onwards) supports usb2.0 drivers.
Asrock dont have usb2.0 stand-alone drivers but say you must get them from the sp1 update.
All i did was have the original setup
Mouse using a rear USB port and the hub using a front port.
All i did was disconnect all then put the usb hub into the port at the rear where the mouse had been.:
ref : http://www.pissclan.net/dev_manger.html
screenshot 2
Then i plugged the mouse into the same front usb port where the hub was plugged in.
screenshot 3
Notice the difference in screenshot 1 and 3. As expected the roots have swapped with the devices in opposite ports.
I will now see if there is any new USB updates from Asrock on the main website and will download them anyway regardless and re-install them.
Would this effect the USB2.0 support? as only win xp sp1 (and onwards) supports usb2.0 drivers.
Asrock dont have usb2.0 stand-alone drivers but say you must get them from the sp1 update.
SOLUTION
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ASKER
The mouse works perfect on any port i choose.
I dont have a different USB hub to try. I do however have a virtually identical computer, but motherboard is differnent make. The hub works perfectly well: automatically installs itself and functions fine.
These are all the available downloads for my motherboard
http://www.asrock.com.tw/support/Download/dl_k8s8x.htm
I dont have a different USB hub to try. I do however have a virtually identical computer, but motherboard is differnent make. The hub works perfectly well: automatically installs itself and functions fine.
These are all the available downloads for my motherboard
http://www.asrock.com.tw/support/Download/dl_k8s8x.htm
What's that cpu driver for? Did you install that? This is looking more and more like an incompatibility problem between the hub and your motherboard, since both work well separately, but not together - that's why I suggested another hub.
ASKER
can u believe its now working?
what did you do ?
ASKER
all i did was a reboot, nothing changed at all, when xp came back up, i plugged the hub in for the final last time before calling it quits, and it installed instantly no problem.
But i will add, no popup appeared - normally u get the USB bubble thing telling u about new hardware and its installed ok. no messages, but the driver is installed and functions perfectly.
its all very mysterious and im not happy about not finding the cause. but of course im happy its working
lol
But i will add, no popup appeared - normally u get the USB bubble thing telling u about new hardware and its installed ok. no messages, but the driver is installed and functions perfectly.
its all very mysterious and im not happy about not finding the cause. but of course im happy its working
lol
ASKER
I did exactly all what you advised.
There were 2 ghost USB Digital Cameras.
However I uninstalled them plus the Generic USB Hub, unplugged the Hub, restarted XP and upon booting up I plugged the hub back in.
Alas this has not worked bringing up yet again the following screen:
http://www.pissclan.net/images/usbhub_prompt.gif
What is going on...?