ZRazak
asked on
Print Spooler stops ramdomly when printing in Windows Xp
Here's one for the books. I recently upgraded one of clients to Windows Xp. Seven Systems, all with clean installs. I have local printers that are shared across the network. Two days later, my client called me up with printing problems. On all the computers, the print spooler stops after about 2 or 3 print jobs. The only thing that I have done differnently in this location is upgrade to SP2. Are there any known problems with SP2 and printing. HELP!!!
Hello ZRazak =)
SP2 has many problems and bugs..... some are common and some are new :)
but mostly they are becoz of malwares or incompatible drivers :)
In ur case its looking like drivers issue.... so are u sure that u have the SP2 compatible drivers for ur devices ??
And have u checked in ur Start>Run>enentvwr.exe that what are the Error reported there abt this spooler service hanging ??
Shud get some clue out of there :)
SP2 has many problems and bugs..... some are common and some are new :)
but mostly they are becoz of malwares or incompatible drivers :)
In ur case its looking like drivers issue.... so are u sure that u have the SP2 compatible drivers for ur devices ??
And have u checked in ur Start>Run>enentvwr.exe that what are the Error reported there abt this spooler service hanging ??
Shud get some clue out of there :)
Hi ZRazak,
I've heard of this before, but it seems it's totally random - which certainly isn't going to make this any easier.
First thing to do is download and update all printer drivers to the latest builds available. Sometimes driver problems or mismatches with SP2 can create some unneeded grief.
If that still isn't helping, then disable (temporarily) the SP2 firewall to see if things clear up. If they do, then we know it's the firewall causing problems. It might just be that bi-directional communication with the printer is being blocked inbound so we can then attempt to find out what ports are trying to be used and open them up in the firewall.
If you are behind a corporate firewall and these PCs are domain members, then it's probably best to turn off the XP firewall anyway.
Advise.
Cheers!
Netman
I've heard of this before, but it seems it's totally random - which certainly isn't going to make this any easier.
First thing to do is download and update all printer drivers to the latest builds available. Sometimes driver problems or mismatches with SP2 can create some unneeded grief.
If that still isn't helping, then disable (temporarily) the SP2 firewall to see if things clear up. If they do, then we know it's the firewall causing problems. It might just be that bi-directional communication with the printer is being blocked inbound so we can then attempt to find out what ports are trying to be used and open them up in the firewall.
If you are behind a corporate firewall and these PCs are domain members, then it's probably best to turn off the XP firewall anyway.
Advise.
Cheers!
Netman
ASKER
I have already tried the following:
Turned of the Firewall, no solution
I am postive that I have the most updated drivers.
SheharyaarSaahil, I will try your suggestion tomorrow.
Netman, I am having the same issue on computers that do not even have a local printer attached, they are just sharing off from another computer.
Again, HELP!! :)
Turned of the Firewall, no solution
I am postive that I have the most updated drivers.
SheharyaarSaahil, I will try your suggestion tomorrow.
Netman, I am having the same issue on computers that do not even have a local printer attached, they are just sharing off from another computer.
Again, HELP!! :)
SOLUTION
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When they stop, you can check the following :
Start>printers
1- open the printer in question, right click on the white space, and check for abnormalities in properties page
2-in the printers page, right click on the white space and check here also
Start>printers
1- open the printer in question, right click on the white space, and check for abnormalities in properties page
2-in the printers page, right click on the white space and check here also
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Oaky, the Print to Printer is letting me print, but I still the spooler error. They are Brother and HP Printers. I will try the other suggestions tomorrow.
Z
Z
ASKER
Cyber
Do you know of any issues with installing the IT version of SP2 onto the current version?
Z
Do you know of any issues with installing the IT version of SP2 onto the current version?
Z
What exactly do you mean by "current version"?
The "IT" version of sp2 is a standalone download, you get the whole thing, every possible component that would need to be upgraded in an install of XP. The other "version" is the one that is downloaded as an installer which then downloads the needed components and upgrades what's needed. The end result is exactly the same, no matter which one you use.
Questions though, you said that they are shared local printers... can the computer that the printer is locally installed on print to it fine? Is it just when remote computers print to it that you have a problem? If you unshare the printer do you get the same result? Have you tried uninstalling and reinstalling the printers? Did you try the steps posted here http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm ?
-Bernie
The "IT" version of sp2 is a standalone download, you get the whole thing, every possible component that would need to be upgraded in an install of XP. The other "version" is the one that is downloaded as an installer which then downloads the needed components and upgrades what's needed. The end result is exactly the same, no matter which one you use.
Questions though, you said that they are shared local printers... can the computer that the printer is locally installed on print to it fine? Is it just when remote computers print to it that you have a problem? If you unshare the printer do you get the same result? Have you tried uninstalling and reinstalling the printers? Did you try the steps posted here http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm ?
-Bernie
ASKER
Bernie,
Se comment from Cyber. He is saying that the potential solution is installing the IT Pro version of SP2
Z
Se comment from Cyber. He is saying that the potential solution is installing the IT Pro version of SP2
Z
I understand, and I also stand by my comment. Can you or Cyber post a link detailing a difference in the end result of installing the "IT version" of SP2 vs. installing it some other way?
-Bernie
-Bernie
ASKER
Thanks guys for your help. It was a combination of fixes. I applied Netman fix which worked temp.
But the real fix cleaning out all the drivers and a reinstall of SP2 (IT Version)!!
Yeah
Zaman
But the real fix cleaning out all the drivers and a reinstall of SP2 (IT Version)!!
Yeah
Zaman
Try turning off the SP2 Firewall. See if that has any effect.
Or be sure that file and print sharing are exceptions in the Firewall.
http://support.microsoft.com/default.aspx?kbid=875357&product=windowsxpsp2
Cheers!