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Error 7323 \ transport drive ndishlp.sys

Posted on 2004-10-25
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Last Modified: 2013-12-29
My OS is Microsoft Windows 98SE.
My system is Dell Dimension XPS B800r, service tag JH3AR, Service Code 32710131.
When I reboot, I get the error 7323, plus one or more network transport drives failed to load, ndishlp.sys
I have very little understanding of computers and  I have mistakenly deleted the original Network files, including AOL, that came with my system.
In looking through your Solution Title: Device Driver (asked by armydog on 04/20/2004) I read the comment, from andyalder dated 04/25/2004 03:39am,that NDISHLP.SYS is a shim which should not be loaded when running Windows.
So , do I need this NDISHLP.SYS ?
And, if not,  ( having found it in  System Config Editor, C:\windows\protocol.ini ) can I safely remove it;?

So far, I have reloaded Windows 98 from my disc and now have two Network Adapters installed.  
My present network configuration shows the following components are installed;
- Client Microsoft Networks.
- Dial-up Adapter, to PPP, RAS and network connect dial-up servers using a modem  or  ISDN device.(Dial-Up Adapter drive files loaded for this device are NDS.VXD,  PPPmac. VXD,  VTDI.386, VIP.386, VTCP.386, VDHCP.386, VNBT.386 and VREDIR.VXD).
- Exisiting Ndis2 Driver, connecting me to a network.
- TCP/IP  to dial-up adapter
- TCP/IP to Existing Ndis2 Driver.

The Ndis2 Driver has a yellow exclamation mark, idicating a malfunction.
Going into properties, Device Status,  tells me that the NDIS VXD device loadercould not load the device driver [code2].
I don't know what to do about this.
Update Device Driver Wizard searched C:\Windows\inf\NETGEN.INF to tell me that the best driver is already installed, and Searching Windows 98 C-D ROM gives the same outcome.

I would like to be able to reinstall the original network files , but truthfully,don't know what I am doing.
In all other respects, my e-mail and internet connections seem to work  OK
This is all new to me, so I am looking to you for help.
Whilst not wishing to be your worst nightmare, this is kind of urgent.
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Question by:NCM01
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2 Comments
 
LVL 13

Accepted Solution

by:
gonzal13 earned 2000 total points
ID: 12407623
Hi:
First do not worry about AOL. They do not in many places have High Speed capability.

You can check your cable tv supplier to see if they have a service.
Next check www.earthlink.net to see if they have a DSL (High Speed Service)
MSN by Microsoft is not the best.
Also try www.verizon.net

Now to get a copy of NDISHLP.SYS in case you do need it. The way you state it C:\windows\protocol.ini implies that Protocol.ini is a folder, and it is not. If you already have NDISHLP.EXE IN Windows, leave it there. If not use the following method to put a copy in the folder.

 I am doing this step by step not knowing your level of expertise.

( having found it in  System Config Editor, C:\windows\protocol.ini ) can I safely remove it;? NO
You need Protocol.ini is a command not a folder. It is in the Windows folder as hould be  NDISHLP.SYS


To obtain a copy of NDISHLP.SYS if needed:
Next through Windows Explorer make a Folder Temp by:
    Clicking on C:
   Click on New
   Move the cursor over the arrow
   Click on Folder
   Next you will see a rectangular box with some text in blue.
   Type in the box Temp and press enter

Place your Win 98 cd rom disk into the device holder.
Note what letter it is through Windows Explorer.
If suddenly you see the Windows screen, click on the the X to remove it.  
Click on the MsDos Icon:
You will see c:\windows
Type E: and enter
Type cd win98
Will see F:\win98
Type   extract  /A  /L c:\Temp base4.cab  Ndishlp.exe
The PC will go through all the cab files and place Ndishlp.exe into the Temp file
In the dos window type end and hit enter
Go to windows Explorer
Find the temp file and click on it. Inside the folder will be Ndishlp.exe
Right click on it and choose Copy
With Windows Explorer go to Windows click on it and then on the right side of it click on EDIT and Paste

I have reloaded Windows 98 from my disc and now have two Network Adapters installed. Remove the one that has a question mark or exclamation mark next to it.
The Ndis2 Driver has a yellow exclamation mark, idicating a malfunction. No, deleate it.

I assume the other is fine.

Go to Control Panel, System, Network Adapters and should have:
   Dial up adapter
  Dial up adapter#2{VPN Support)
Microsoft Virtual Private Networking Adapter
Ndis

Now go to Network in the Control Panel:
   Client for Microsoft Networks
Dialup Adapter
Dialup Adapter #2(VPN Support)
Microsoft Virtual Private Networking Adapter
Ndis
NDISWAN-> Microsoft Virtual Private Networking Adapter
TCP/IP-> Dial up adapter
TCP/IP-> Dial up adapter#2{VPN Support)
TCP/IP->NDIS


Going into properties, Device Status,  tells me that the NDIS.VXD device loader could not load the device driver. See if you can find it using Windows Explorer under windows/system. If not use the command sequence above to get a copy of it.

Update Device Driver Wizard searched C:\Windows\inf\NETGEN.INF to tell me that the best driver is already installed. That is fine.

I would like to be able to reinstall the original network files , but truthfully ,don't know what I am doing.  Just leave everything alone.

Gonzal13(joe)
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LVL 13

Expert Comment

by:gonzal13
ID: 12422598
Hi:

Well I am glad  could help.

Joe
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