Solved

Error 7323 \ transport drive ndishlp.sys

Posted on 2004-10-25
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Last Modified: 2013-12-29
My OS is Microsoft Windows 98SE.
My system is Dell Dimension XPS B800r, service tag JH3AR, Service Code 32710131.
When I reboot, I get the error 7323, plus one or more network transport drives failed to load, ndishlp.sys
I have very little understanding of computers and  I have mistakenly deleted the original Network files, including AOL, that came with my system.
In looking through your Solution Title: Device Driver (asked by armydog on 04/20/2004) I read the comment, from andyalder dated 04/25/2004 03:39am,that NDISHLP.SYS is a shim which should not be loaded when running Windows.
So , do I need this NDISHLP.SYS ?
And, if not,  ( having found it in  System Config Editor, C:\windows\protocol.ini ) can I safely remove it;?

So far, I have reloaded Windows 98 from my disc and now have two Network Adapters installed.  
My present network configuration shows the following components are installed;
- Client Microsoft Networks.
- Dial-up Adapter, to PPP, RAS and network connect dial-up servers using a modem  or  ISDN device.(Dial-Up Adapter drive files loaded for this device are NDS.VXD,  PPPmac. VXD,  VTDI.386, VIP.386, VTCP.386, VDHCP.386, VNBT.386 and VREDIR.VXD).
- Exisiting Ndis2 Driver, connecting me to a network.
- TCP/IP  to dial-up adapter
- TCP/IP to Existing Ndis2 Driver.

The Ndis2 Driver has a yellow exclamation mark, idicating a malfunction.
Going into properties, Device Status,  tells me that the NDIS VXD device loadercould not load the device driver [code2].
I don't know what to do about this.
Update Device Driver Wizard searched C:\Windows\inf\NETGEN.INF to tell me that the best driver is already installed, and Searching Windows 98 C-D ROM gives the same outcome.

I would like to be able to reinstall the original network files , but truthfully,don't know what I am doing.
In all other respects, my e-mail and internet connections seem to work  OK
This is all new to me, so I am looking to you for help.
Whilst not wishing to be your worst nightmare, this is kind of urgent.
0
Question by:NCM01
    2 Comments
     
    LVL 13

    Accepted Solution

    by:
    Hi:
    First do not worry about AOL. They do not in many places have High Speed capability.

    You can check your cable tv supplier to see if they have a service.
    Next check www.earthlink.net to see if they have a DSL (High Speed Service)
    MSN by Microsoft is not the best.
    Also try www.verizon.net

    Now to get a copy of NDISHLP.SYS in case you do need it. The way you state it C:\windows\protocol.ini implies that Protocol.ini is a folder, and it is not. If you already have NDISHLP.EXE IN Windows, leave it there. If not use the following method to put a copy in the folder.

     I am doing this step by step not knowing your level of expertise.

    ( having found it in  System Config Editor, C:\windows\protocol.ini ) can I safely remove it;? NO
    You need Protocol.ini is a command not a folder. It is in the Windows folder as hould be  NDISHLP.SYS


    To obtain a copy of NDISHLP.SYS if needed:
    Next through Windows Explorer make a Folder Temp by:
        Clicking on C:
       Click on New
       Move the cursor over the arrow
       Click on Folder
       Next you will see a rectangular box with some text in blue.
       Type in the box Temp and press enter

    Place your Win 98 cd rom disk into the device holder.
    Note what letter it is through Windows Explorer.
    If suddenly you see the Windows screen, click on the the X to remove it.  
    Click on the MsDos Icon:
    You will see c:\windows
    Type E: and enter
    Type cd win98
    Will see F:\win98
    Type   extract  /A  /L c:\Temp base4.cab  Ndishlp.exe
    The PC will go through all the cab files and place Ndishlp.exe into the Temp file
    In the dos window type end and hit enter
    Go to windows Explorer
    Find the temp file and click on it. Inside the folder will be Ndishlp.exe
    Right click on it and choose Copy
    With Windows Explorer go to Windows click on it and then on the right side of it click on EDIT and Paste

    I have reloaded Windows 98 from my disc and now have two Network Adapters installed. Remove the one that has a question mark or exclamation mark next to it.
    The Ndis2 Driver has a yellow exclamation mark, idicating a malfunction. No, deleate it.

    I assume the other is fine.

    Go to Control Panel, System, Network Adapters and should have:
       Dial up adapter
      Dial up adapter#2{VPN Support)
    Microsoft Virtual Private Networking Adapter
    Ndis

    Now go to Network in the Control Panel:
       Client for Microsoft Networks
    Dialup Adapter
    Dialup Adapter #2(VPN Support)
    Microsoft Virtual Private Networking Adapter
    Ndis
    NDISWAN-> Microsoft Virtual Private Networking Adapter
    TCP/IP-> Dial up adapter
    TCP/IP-> Dial up adapter#2{VPN Support)
    TCP/IP->NDIS


    Going into properties, Device Status,  tells me that the NDIS.VXD device loader could not load the device driver. See if you can find it using Windows Explorer under windows/system. If not use the command sequence above to get a copy of it.

    Update Device Driver Wizard searched C:\Windows\inf\NETGEN.INF to tell me that the best driver is already installed. That is fine.

    I would like to be able to reinstall the original network files , but truthfully ,don't know what I am doing.  Just leave everything alone.

    Gonzal13(joe)
    0
     
    LVL 13

    Expert Comment

    by:gonzal13
    Hi:

    Well I am glad  could help.

    Joe
    0

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