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Blackberry & Multiple Exchange Organisations

Posted on 2004-10-25
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Last Modified: 2008-02-01
We are currently merging IT Dept's meaning that we will have 2 exchange servers (one 5.5 & one 2000) running independantly. The 5.5 server has a Blackberry server running; the question is can we use this server to service the 2000 server even though they are independant?

An extra question regarding exchange is that we will have 10 users on the 2000 server who need to see the global address lists for users on both servers, and for those users to be able to see these 10 specified people on the 2000 server, but then only users hosted on the same server. Hope this makes sense and hopefully someone can help... Need anything further, ask and I will try to answer..
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Question by:pcsplace
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13 Comments
 
LVL 18

Expert Comment

by:JConchie
ID: 12415322
It sounds like you have the two servers in seperate exchange sites within the same organization...if that is the case your GAL should show the users from both servers....if not, you have a exchange server syncronization issue.  By it's nature, the "Global" AL shows all users within an organization.   Once you have your GAL showing all users , just go into the Bes and add new users from the GAL.

If your servers are not in the same exchange organization, you have two options......put them in a single organization......or put a BES in each organization.
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Author Comment

by:pcsplace
ID: 12420388
Our exchange servers initially will be in separate exchange organisations so from what you are saying we will need a BES for each organisation, is this correct? I heard that you can run upto 4 bes services per server, does this mean i can run a service for each organisation or do i literally need bes on two running separately on different servers?

As the exchange servers are in different organisations how can I see the exchange 5.5 users from the 2000 exchange server? Can I export the address list from 5.5 and import in 2000?

Thanks for your help!
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LVL 18

Expert Comment

by:JConchie
ID: 12422671
Yes, you will need a BES for each organization.....why not make one new organization out of the two you have....really no need to have more than one, unless you are a huge orperation...everything else you can do with sites...and multiple exchange servers within the organization.......that gives you one common Global Address list and one BES.

I would strongly suggest that you look at upgrading your remaining 5.5 server to exchange 2000 though...it will make for much easier and smoother admin of the whole system.  You should be able to copy your 5.5 GAL to a new contacts folder, then export it and then import as a contacts folder in 2000....then enable that new contacts folder as an address book...but that leaves you with two seperate address books...the 2000 GAL and the new contacts from 5.5------far better to consolidate to one organization in exchange...and go to a native exchange 2000 environment.
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Author Comment

by:pcsplace
ID: 12422764
The aim is to upgarde both servers to exchange 2003 over the next 6 months. We are merging IT departments with another company and will be providing support for both companies through this one department. For the first 6 months we will be running both exchange servers side by side on there separate organisations, and as the exchange 2000 server is in native mode the options are limited currently.

You say to export the users from the 5.5 gal and import them into the 2000 server contacts so that the 2000 users to email the 5.5 users. Can this also be done the other way, i.e. so the 5.5 users can see addresses for 2000 users?

Thanks Again!!
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LVL 18

Accepted Solution

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JConchie earned 1400 total points
ID: 12423048
I think that this can be done fairly simply......
----In your public folders in both the 5.5 organization and the 2000 create a new public folder.

---format it  to contain "contact items"

---enter users from both systems into the new public shared contacts folder manually, if you don't have too many users, or:

---export the GAL in each organization to a Personal Address Book, then import to your new contacts folder in each contact folder....see: http://support.microsoft.com/?kbid=238773  for details.  That gets the GAL in each organization into a new share contacts public folder in each organization.

----the next to last step is to, in each organization, export that new contacts folder to a .pst and send it to somewhere accessible on the other system (either by emailing it as an attachment, or move it on the CD version of sneaker net) and import it into the shared contacts on the other system.....that gives you a shared public contact folder on both systems that contains all the users from both systems.

--Finally, in both organizations, go to the properties of each shared contact public folder and enable it as an address book.......then have all users go to Outlook/Tools/Address Book...then, in the Address Book Window, choose Tools/options.....and set the order so that your shared contacts is the first Address Book consulted in a look up.  

Voila...all users in both organizations have immediate access to addresses for all other users.  This sounds complicated, but is actually fairly straight forward....if any of it is not clear, please ask.   It is a bit cumbersome but it will keep you going until you can get a common 2003 organization going.  
There is no solution that gives you a single BES until you have a common Exchange organization though.
Good Luck
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Author Comment

by:pcsplace
ID: 12442161
Many Thanks for your help!!
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LVL 18

Expert Comment

by:JConchie
ID: 12444043
Anytime.  If you run into any problems with implimentation...just come back to this question. Good Luck.
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Author Comment

by:pcsplace
ID: 12543932
Hi, I have just exported the whole GAL to a PAB then to a PST with no problems from the 5.5 server as instructed. However, I have gone to import the data to a public folder on the 2000 server and all the data is there except the email addreses!

Any ideas would be much appreciated......


Thank you
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Author Comment

by:pcsplace
ID: 12544408
Some extra info...

The imported addresses on 2000 show display names in "/o=x /ou=x/cn=x/cn=" format

Trying to resolve the email names back to the exchange 5.5 server?

Any ideas?

Thankyou
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LVL 18

Expert Comment

by:JConchie
ID: 12545004
Not sure what is going on with that....there should be no difference in how 5.5 and 2000 format the email addresses......will do some web research and see what I can come up with....though this may be time for a call to Microsoft....since you are setting up a new 2000 server, you should be entitled to a free support call for the installation....and they should see this as an installation problem........instead of having to pay their usual $270 a call.   I would try calling them....the worst is that they will tell you that you must pay to proceed....but it is likely that they will set up a free support case for you.
Here'e the  support number:  (800) 936-3500

If they do tell you that you have to pay, you can do it online rather than by phone, for $99......start at:
http://support.microsoft.com/?LN=en-us&scid=gp%3Ben-us%3Bofferprophone&x=17&y=17
and click the green "Get Started" button for IT Professionals.
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Author Comment

by:pcsplace
ID: 12552842
I am not actually setting up a new server at the moment, just trying to get the gal from the 5.5 server to the 2000 server and vice versa so the recipients can email each other. The 2000 server is in native mode so before everytually upgrading the 5.5 server i need to allow users on different exchange boxes to email each other.

Thanks
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Author Comment

by:pcsplace
ID: 12561154
I have had a play around and managed to get the email addresses across now and have emailed from one system to the other succesfully.

Thanks for your help again!
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LVL 18

Expert Comment

by:JConchie
ID: 12561203
Glad it worked.
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