Printing an email, the first character is missed from each line

Hi

I have a customer who has told me that when she prints from Outlook 2003, the first character from each line is missing.  The headers are all fine, just the body of the message is affected.

Outlook 2003
Windows XP Sp1a
HP Laserjet 4050 PCl5e, from a print server over IP
printer settings are all correct, and it only affects this one user

Thanks in advance for the assistance, and apologies if I've overlooked something and made myself look a fool :o)

Regards

Mark
LVL 1
UNS-TechAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jimmyndvdrCommented:
Hi UNS-Tech,

I have seen this a lot this is due to the format in which the email is sent - it often occurs on a html email - if you later the page margins (increase) on the email you are having a problem with I think it will print fine

Good Luck

James
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
UNS-TechAuthor Commented:
James

many thanks, it seems i got my cm and mm a tad mixed up, I hang my head in shame

many thanks

mark
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.