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Can Not install a program that starts a service

Posted on 2004-10-25
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Last Modified: 2007-12-19
Hello All,

I am trying to install a program, Connect:Direct 4.1 on a Win 2000 server SP4, and everything is going well untill it it says "Starting services" and then it just hangs.  By hangs I mean the program hangs without advancing; the entire system is fine.  After it times out it asks me to "Retry" or "Cancel" and the following error message comes us:

"Error 1920. Service Connect Direct v4.1.00 (Connect Direct v4.1.00) failed to start.  Verify that you have sufficient privileges to start system services."

Of course I tried "Retry", yet to no avail.  When I cancel, it uninstalls everything up that point.  I am logged in as Administrator so I don't see how I can not have sufficient privileges.  I even tried to create another user and make it part of the Admins group and still did not work.  Would you have any suggestions as to what else I can try? Thank you so much for your time.

-Metro
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Question by:MetroNY
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10 Comments
 
LVL 6

Expert Comment

by:nihlcat
ID: 12400187
In Services, right click the service in question, go to Properties> Log On tab, and look at which account it is using to connect.  Probably the local machine account, which may not have permissions.  Try using the Admin account and password you created above and see if that works.
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Author Comment

by:MetroNY
ID: 12400277
Sorry, I should've said the install process creates a new service and it can not start this new service.  It does not exist prior to the installation.
Thank you.

-Metro
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LVL 6

Expert Comment

by:nihlcat
ID: 12400293
That's fine, try the above procedure on the newly created service.
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Author Comment

by:MetroNY
ID: 12400615
ok, I tried to change the log on service to Administrator, but it says: "The new logon name will not take effect until you stop and restart the service".  The problem is that when I get to the point of "Retry/Cancel", and I retry, still nothing happenes, and if I cancel, the service is removed from the Services list.

-Metro
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LVL 6

Accepted Solution

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nihlcat earned 400 total points
ID: 12400803
Ok that's sort of squirrely.  Have you browsed the support document libarary already?
https://support.sterlingcommerce.com/user/login.asp
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Author Comment

by:MetroNY
ID: 12401348
Thank you for the link nihlcat, but it takes a day to activate the account..so I can't browse it. Any ideas in the mean time?

-Metro
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LVL 6

Expert Comment

by:nihlcat
ID: 12401377
Yeah I tried to get a support account from them about an hour ago and zippo..nothing.  Sorry, I am not familiar enough with this software to advise.
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Author Comment

by:MetroNY
ID: 12401548
Thanks anyway..but I think this seems to be a security related issue.  something in the profile won't allow it to create new services.  I'm just hoping someone may have an idea as to what's holding the Administrator account back.
0
 

Author Comment

by:MetroNY
ID: 12435419
well nihlcat, you cam through after all with your suggestion of the support site. so after I obtained access, I found out the reason why I can not start the service:
Apparently it's not a "sufficient privileges" issues as it's being described, so it's not a problem with the Admistrative rights, but rather it's a licensing key issue.  See, I was using the licence from our actual connect:direct server in the DMZ and that key is specifically written for that server.  The key is not transferable.  So that solves that problem.  Thank you.

-Metro.
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LVL 6

Expert Comment

by:nihlcat
ID: 12435444
Ok that's new!  I'll be tucking that knowledge away.  Glad you're up and running!
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