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Outlook Web Acces won't display content

Posted on 2004-10-25
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Last Modified: 2010-08-05
Hello,

I have a newly installed SBS2003 server on my network.  I am trying to acess OWA, but whenever I log in to it I get the framework for the inbox, but no content.  Instead, I see "loading..." and nothing else.  There are no folders in the folder list.  
If i click "Contacts, the main frame refreshes, but again I get the perpetual "Loading..."
If I click Calendar, I get the full-month overview mini calendar, but no content for "Today."

This happens from any browser, any account, and happens at the server as well.

I have another server I recently set up exactly the same, and this one seems to be working perfectly.  The thing I notice when comparing the two is that the faulty one looks as if a template or theme were not being applied correctly.  The fonts are overlarge and the images have an odd maroon or blue border around them.  

This is rather important (and I can't find a peep on the web about this problem) so I am assigning full value.

Ideas?
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Question by:boydicus
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19 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 1500 total points
ID: 12401144
Check authentication on the Exchange virtual folders in IIS manager.

/exchange
/exchweb
/exadmin
/public

All should be integrated and basic ONLY.
/exchweb should also have anonymous permissions.

Simon.
0
 

Author Comment

by:boydicus
ID: 12401521
Thank you for your response Simon, but this had no effect.  I compared the settings against those on the server that is working, and they were identical.  I tried setting it as you list here, and it had no effect, so I changed my settings back to the same as the one that works.

Other ideas?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12401613
That is my stock first answer - it resolves most problems with OWA.

Try this article to reset the virtual folders, /exchweb is the one I suspect as being the problem folder as this is where the components used by all users are.

http://support.microsoft.com/default.aspx?kbid=883380

Simon.
0
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Author Comment

by:boydicus
ID: 12529889
Thanks for that tip. I did as the article said, but I still get the same thing.
Here is a screenshot of what I am seeing:
http://www.enkatsu.net/images/gbs.jpg

Further help would be appreciated!  :)

  -Boyd
0
 

Author Comment

by:boydicus
ID: 12530147
One more thing I just saw:  If I go to http://localhost/exchange, I get prompted for a user and password to connect to localhost.  On another machine I have which has OWA working correctly, this doesnt happen and I am given the OWA logon interface.  What permissions are messed up to be causing this?

Thanks!
  -Boyd
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12532853
Are you using SSL on this machine? That is the ONLY way that you get the Forms Based Authentication. If you aren't using SSL then you will get the standard login prompt. Unless you have changed the Security settings in Internet Explorer to add the machine to the relevant zone to allow pass through authentication then this will always be the case.

Simon.
0
 

Author Comment

by:boydicus
ID: 12533139
yup, it connects with SSL.
When you say change the security settings in IE, you mean on the client machine, right?  The same client is able to connect and log in normally to another server on the network, so I am thinking the client is set up fine.

Other ideas?  I found some pages elsewhere talking about this issue, but each thing I try has no result:
http://support.microsoft.com/?kbid=280823  <-- this is from MS, and describes the situation exactly, but still no solution :(

http://www.ntcompatible.com/thread26855-1.html  <-- many of the same ideas as above, but including some hints on resetting the anon account.  Still no go.

 -Boyd
0
 

Author Comment

by:boydicus
ID: 12533157
Oh, and just in case this helps, when I get that login prompt trying to view http://localhost/exchange, not even the administrator password will work.  
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12534330
It should be logging something if even the administrator account is failing. Take a look through the event logs for an errors that could be related.

Simon.
0
 

Author Comment

by:boydicus
ID: 12539247
I am  not seeing anything obvious in the log at all.  The application log shows nothing of interest.  Can you recommend what to look for?

This is so odd!
  -Boyd
0
 

Author Comment

by:boydicus
ID: 12539353
Here is something new... Mozilla does not exhibit this behavior.  I can view my folders an mail and such, the problem is only in IE.  
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12560870
That indicates authentication. Mozilla cannot manage with integrated, so will be using basic only. Try turning off Integrated authentication on the folders that I listed at the beginning.
You shouldn't have to do that, but I want to know what happens if you do.

Simon.
0
 

Author Comment

by:boydicus
ID: 12570405
Interesting.  If I turn on Basic Auth on the Exchange Virtual Directory, I can get in.  With Integrated, I cannot.  Does this tell you something?

 Thanks!

  -Boyd
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12597835
The usual fix for OWA problems is integrated and basic authentication being enabled on the folders - that was the first posting I made.

Can you try going to a machine that has never tried to connect to this server before and see what happens?
Are you using SSL?

Simon.
0
 

Author Comment

by:boydicus
ID: 12633596
> The usual fix for OWA problems is integrated and basic authentication being
>  enabled on the folders - that was the first posting I made.

Right!  Which is the first thing we checked, and the settings were all as they should be re: your first posting.

We DO use ssl.

Again, when set up as in the first posting, trying to use the rich interface via IE results in the endless "loading..." messages for content of all folders.  It DOES display the framework of the inbox and calendar and such, just no content.

When I disable integrated access on Exchange Virtual Folder, I can access the inbox and its content in IE, but NOT in Firefox.  In Firefox, I cannot get past the login.  I get the following" "You could not be logged on to Outlook Web Access. Ensure that your user name and password are correct, and then try again."  

I wonder what the heck is going on here?  
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12639281
Firefix doesn't use integrated authentication - it cannot as it doesn't have the integration with the OS that IE does.
That makes it very odd that when you disable integrated that firefox cannot get in. It isn't using integrated therefore it shouldn't make a difference.

Therefore it looks like it is authentication that has the problem - not Exchange itself.
Resetting the OWA folders should have resolved it, but it doesn't look like that is the case in this particular issue.
Therefore it will probably have to be something more drastic.

As it looks like it is IIS that has the problem, IIS will have to be reinstalled.
This isn't a trivial thing to do, as Exchange does make changes to IIS.

This is the article to follow: http://support.microsoft.com/default.aspx?kbid=320202

Follow it very carefully which will ensure that you don't loose any data.

Simon.
0
 

Author Comment

by:boydicus
ID: 13910217
I resolved this issue on my own.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 13921746
If you have resolved the issue on your own then you need to do one of two things.

1. Award points to close the question.
2. Indicate what you did to resolve the query then post in the support TA for the points to be refunded. They will not refund the points unless you outline how you resolved the problem.

Simon.
0
 

Author Comment

by:boydicus
ID: 13922175
Thanks for the tip.  I had to call in some outside help on this one, and I am afraid I didn't stay with him every step of the way, so all I know for sure is that he went over and over the virtual server settings, as well as some other things.  I am awarding points to Sembee since his initial post was at least in the same area where the solution was eventually found :)  thanks for the help.
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