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Outlook.pst is not a personal folders file

Posted on 2004-10-25
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Last Modified: 2011-08-18
I have searched high and low and have tried just about everything I've seen on every board I've found to no avail. I recently left my job and backed up my outlook.pst file to a DVD before I left. the file is ~1.2G. When I copied it from the disk to my HD, I made sure the 'Read Only' flag wasn't checked. I have tried importing it, opening it in Outlook and nothing seems to be working. The laptop I had at work ran Windows XP and Outlook 2003. My home system has the same setup. Is it possible that they could have had some encryption on the work laptop to make this not work? I have 5 years worth of data on that file and am mildly panicked. I have two copies of the file. The first file was  direct copy the second copy was an export backup. Is there anything I can do?
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Question by:mbhathaway
    10 Comments
     
    LVL 49

    Expert Comment

    by:sunray_2003
    Have you tried to run scanpst http://www.slipstick.com/problems/scanpst.htm
    and check if there was any repair in PST to be fixed ?

    Also check with this PST viewer
    http://www.mailnavigator.com/read_dbx_file.html
    if you can open that PST..

    Have you tried to create a new profile in the outlook you tried to import this PST and check ?

    SR
    0
     

    Author Comment

    by:mbhathaway
    I ran scanpst and receive the following message: "The Inbox Repair Tool does not recognize the file ....\Local Settings\Application Data\Microsoft\outlook.pst. No information can be recovered."

    Haven't tred PST viewer yet but thought that one of the requirements was that you can open the file in Outlook in order to use that tool?

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    Expert Comment

    by:sunray_2003
    mbhathaway,

    Good one here to read
    http://www.brienposey.com/kb/pst_maintenance.asp

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    LVL 49

    Expert Comment

    by:sunray_2003
    Give some more details

    What version of outlook you had in your previous computer from which you got this PST file ?

    what happens when you open your present version of outlook and then import this PST file ?

    Can you try to import this PST on a different computer having outlook and see if you can import ?

    Do you remember using any encryption tool in the older computer or you just assume there could be one ?

    SR
    0
     
    LVL 49

    Expert Comment

    by:sunray_2003
    Try this aswell
    go to start --> run --> C:\Program Files\Common Files\System\Mapi\1033

    in that open scanpst file
    Once it is open , browse and give the location of the outlook.pst file that you copied from DVD
    Check if that helps to repair it
    0
     

    Author Comment

    by:mbhathaway
    In reponse to sunray_2003s questions:
     


    Give some more details

    What version of outlook you had in your previous computer from which you got this PST file ?

    I was running Outlook 2003 on the previous computer and am running Outlook 2003 on the computer I'm tring to import the file on.

    what happens when you open your present version of outlook and then import this PST file ?

    It gives me the error that says "outlook.pst is not a personal folders file"

    Can you try to import this PST on a different computer having outlook and see if you can import ?

    I have tried importing on another company based computer and its not working.

    Do you remember using any encryption tool in the older computer or you just assume there could be one ?

    not that I know of...
    SR
    0
     
    LVL 13

    Accepted Solution

    by:
    As you have five years of data in this PST, it must have been created by an older version of Outlook?
    I am not an expert of OL2003 but the format change between OL2002 and OL2003 using unicode. Look for Convert a non-Unicode data file pst to a Unicode data file

    stefri
    0
     
    LVL 3

    Expert Comment

    by:jng1
    When you said "I have tried importing it, opening it in Outlook and nothing seems to be working"
    what were the error messages?
    0
     

    Author Comment

    by:mbhathaway
    It gives me the error that says "outlook.pst is not a personal folders file"
    0
     
    LVL 49

    Expert Comment

    by:sunray_2003
    So even after trying to repair using scanpst, it didnot do any good , is it ?

    Stefri has a point here.

    Try this and see

    There is no automatic way of converting a Microsoft Outlook 97-2002 Personal Folders file (.pst) to a Unicode-capable Microsoft Outlook Personal Folders file (.pst) file. The easiest way to convert a non-Unicode .pst file is to create a new data file in the Microsoft Outlook Personal Folders file (.pst) format that supports Unicode and then import items from the old data file to the new Microsoft Outlook Personal Folders file (.pst).

    http://office.microsoft.com/en-us/assistance/HP010383511033.aspx

    SR
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