Zonealarm seems to have messed up computer

Hello...
   I installed the free version of Zonealarm on my friends computer and it seems to have screwed it up. She is running Windows 98 Plus, and she didn't have a firewall so I recommended she put ZoneAlarm on there (I've been using it on my XP and old Win 95 computer for years with no problems).
   After I installed it, she couldn't do any web surfing - always got "page not found". So we uninstalled Zonealrm completely, but she still can't do any web surfing. She can sign on to her DSL connection ok, and check her POP mail account through Outlook Express, but can't surf the web. She called her DSL provider and they had her re-install winsock, or TCP/IP or something.. but it didn't do any good. They said they didn't know how to fix it and that she'd have to re-install windows. I find it hard to believe that just putting Zonealarm on there caused all these troubles.
   Have you heard of any issues like this with ZoneAlarm? She says some of her computer-knowledgeable friends have since told her that ZoneAlarm has a history of causing troubles like this and she should never have installed it. I find this hard to belive - I've been using ZoneAlarm with no problems for years.

Thanks
   Shawn
aztecAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

woodendudeCommented:
Coincidental I'm sure. It sounds more like a virus and or malware.  Down load and install the following applications and then update them and scan the system.

  http://www.spychecker.com/program/adaware.html     AdAware
 http://www.spychecker.com/program/spybot.html

0
aztecAuthor Commented:
Well, she already had another computer-guy friend run AdAware on it after these problems started... it found lots of adware (113 bad files or something like that). She cleaned that all up and she still can't surf the net.

Thanks
   Shawn
0
woodendudeCommented:
Has she run a virus scan, and run it in safe mode
0
Increase Security & Decrease Risk with NSPM Tools

Analyst firm, Enterprise Management Associates (EMA) reveals significant benefits to enterprises when using Network Security Policy Management (NSPM) solutions, while organizations without, experienced issues including non standard security policies and failed cloud migrations

woodendudeCommented:
Also is she getting an error message or the standard "page cannot be accessed"
0
aztecAuthor Commented:
she says she gets the standard "page cannot be accessed"
0
aztecAuthor Commented:
you still with me??
0
woodendudeCommented:
Sorry just sitting down at the computer now
0
woodendudeCommented:
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html , you download this to a floppy and then transfer it to her desk top, it must be saved to her desk top it can not be run from a floppy......let me know how it goes.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
woodendudeCommented:
http://www.spychecker.com/program/lspfix.html   or this, pretty much the same.
0
aztecAuthor Commented:
ug, she told me she already took the computer to a friend to have him re-install Windows. I guess all this is moot then. Try and help some people eh? lol

Thanks anyway
0
woodendudeCommented:
lol...... no prob.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software Firewalls

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.