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Zonealarm seems to have messed up computer

Posted on 2004-10-25
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Last Modified: 2013-11-16
Hello...
   I installed the free version of Zonealarm on my friends computer and it seems to have screwed it up. She is running Windows 98 Plus, and she didn't have a firewall so I recommended she put ZoneAlarm on there (I've been using it on my XP and old Win 95 computer for years with no problems).
   After I installed it, she couldn't do any web surfing - always got "page not found". So we uninstalled Zonealrm completely, but she still can't do any web surfing. She can sign on to her DSL connection ok, and check her POP mail account through Outlook Express, but can't surf the web. She called her DSL provider and they had her re-install winsock, or TCP/IP or something.. but it didn't do any good. They said they didn't know how to fix it and that she'd have to re-install windows. I find it hard to believe that just putting Zonealarm on there caused all these troubles.
   Have you heard of any issues like this with ZoneAlarm? She says some of her computer-knowledgeable friends have since told her that ZoneAlarm has a history of causing troubles like this and she should never have installed it. I find this hard to belive - I've been using ZoneAlarm with no problems for years.

Thanks
   Shawn
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Question by:aztec
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Expert Comment

by:woodendude
ID: 12406561
Coincidental I'm sure. It sounds more like a virus and or malware.  Down load and install the following applications and then update them and scan the system.

  http://www.spychecker.com/program/adaware.html     AdAware
 http://www.spychecker.com/program/spybot.html

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Author Comment

by:aztec
ID: 12406660
Well, she already had another computer-guy friend run AdAware on it after these problems started... it found lots of adware (113 bad files or something like that). She cleaned that all up and she still can't surf the net.

Thanks
   Shawn
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Expert Comment

by:woodendude
ID: 12406683
Has she run a virus scan, and run it in safe mode
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LVL 9

Expert Comment

by:woodendude
ID: 12406700
Also is she getting an error message or the standard "page cannot be accessed"
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Author Comment

by:aztec
ID: 12406866
she says she gets the standard "page cannot be accessed"
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Author Comment

by:aztec
ID: 12416153
you still with me??
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Expert Comment

by:woodendude
ID: 12417281
Sorry just sitting down at the computer now
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woodendude earned 200 total points
ID: 12417359
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html , you download this to a floppy and then transfer it to her desk top, it must be saved to her desk top it can not be run from a floppy......let me know how it goes.
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Expert Comment

by:woodendude
ID: 12417430
http://www.spychecker.com/program/lspfix.html   or this, pretty much the same.
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Author Comment

by:aztec
ID: 12427884
ug, she told me she already took the computer to a friend to have him re-install Windows. I guess all this is moot then. Try and help some people eh? lol

Thanks anyway
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Expert Comment

by:woodendude
ID: 12429004
lol...... no prob.
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