HP Surestore DLT 80 dissapears after restarting server
Posted on 2004-10-25
- White box with clean install of NT 4.0 Advanced Server SP6 and all latest patches
- Adaptec 29160(N) AHA 3960D AIC-7892/7899 ULTRA 160 PCI SCSI CONTROLLER
- ArcServe v6.61 Build 834
- HP Surestore DLT 80
Customer says all hardware is known good; all cables and terminators have been checked. Tape drive is on its own controller, SCSI ID is OK. This is where it gets tricky, drivers fail to load after restart, have to manually install HP Surestore DLT 80, NT sees it, Arcserve sees it but cannot use, same applies to NT Backup utility.
What are your thoughts?