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VPN Remote Desktop

Posted on 2004-10-25
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Last Modified: 2013-11-21
Hi,

I am trying to fix a friends computer.  I am in a hotel behind a router and want to take control of his computer.  I am VPN'd into my network @ work and I had my friend also VPN in under my account name.  The problem is that I can't even ping his computer.  His computer is giving him a proper local IP address under my works router.  How can I remote him??  Do I have to add him to active directory?? I want him to add me to his remote users, but I can't even ping him!

Thx in advance.
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Question by:Flashvue
    12 Comments
     

    Author Comment

    by:Flashvue
    Also, I have no problems remoting my computers @ work.  And my friend doesn't have a problem remoting them either from where he's @.
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    Expert Comment

    by:Asta Cu
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    Expert Comment

    by:Asta Cu
    Or maybe this?  
    http://www.experts-exchange.com/Networking/Broadband/VPN/Q_20933869.html?query=vpn+remote+can%27t+ping&clearTAFilter=true

    If not, hopefully others better versed in this will be here soon to help you more directly.
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    LVL 16

    Expert Comment

    by:samccarthy
    I would say the easiest thing to do is for him to add your username to his administrator's group.  You both log in under your user ID.  He tells you his IP address and you do a remote desktop to that IP address.  Make sure remote desktop is enabled on his computer and if he is using XP, SP2, then make sure the Remote Desktop is checked under Exceptions in the Firewall Settings.

    Another alternative, is to go directly to his public IP address.  IF he has a router, the router would have to redirect port 3389 to his PC for this to work.
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    Expert Comment

    by:lrmoore
    What type VPN? Using Microsoft PPTP client? Other?
    Agree with Sam. If your friend is behind a router, simply have him redirect TCP port 3389 to his private IP address, and then use the Remote desktop client to connect to his public IP..
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    Expert Comment

    by:lenaTamimi
    I agree with lrmoore , you should redirect TCP port 3389 to his private IP address , i have tried it  and it works fine even , behind the firewall or routers , i want to add this tips :if he is connecting by local area Network then he go to control panel ==> windows firewall ==> advanced ==> Local area connection ==>settings ==>from services ==> select the services that running that running in your network that internet users can access ==> check on incoming connection VPN (L2TP) if you are using this protocol or ==> check on incoming connection VPN (PPTP) if you are using this protocol .

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    Expert Comment

    by:cmsJustin
    Some firewalls outgoing block certain ports, expecially 3389

    I have my home RDP on port 22 (external, still 3389 on the host)
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    Expert Comment

    by:samccarthy
    I will ask for a share for the time and solutions presented.
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    Expert Comment

    by:Asta Cu
    Count me out of any points here, please.... and best wishes to all.
    ":0) Asta
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    Expert Comment

    by:samccarthy
    I believe a split between astaec and myself are appropriate for the time, effort and troubleshooting expended to try to help the poster to resolve his problems.  It is at minimum a small reward for those efforts and expertise and keeps the motivation running to expend time and effort on other questions and topics.
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    LVL 27

    Expert Comment

    by:Asta Cu
    Thank you, samccarthy and TheLearnedOne for your follow ups here.  Sorry for the delayed response, still fighting a flu bug.  I'd also hope to keep this in the PAQ, the information provided should have been helpful in resolving this issue.  As always, this collaboration site benefits when the Asker remains active and provides ongoing feedback to help achieve the goal.

    Happy new year all,
    ":0) Asta

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    PAQed with no points refunded (of 500)

    modulo
    Community Support Moderator
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