Solved

Unable to print HTML format with Outlook 2002

Posted on 2004-10-26
1,687 Views
Last Modified: 2008-01-09
After installing Windows XP SP2 I'm no longer able to print HTML emails.  I have uninstalled SP2 and still not able to print any HTML emails.  Also, Print Preview is no longer available for HTML emails or IE.  Please help.
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Question by:steelpulse
    8 Comments
     
    LVL 49

    Expert Comment

    by:sunray_2003
    Hi steelpulse,

    Have you checked the page setup in IE.
    Outlook doesnot actually print html ,it gets the properties from IE

    Is your IE and outlook both fully updated..


    SR..
    0
     
    LVL 49

    Expert Comment

    by:sunray_2003
    Try emptying your temporary internet files , cookies and check what happens

    When you click on print , does it print a blank page or nothing atall ?

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    Author Comment

    by:steelpulse
    Both Outlook and IE are fully updated with the latest patches.  When I click on print nothing happens at all.  If the email is RICH TEXT is prints fine.
    0
     
    LVL 49

    Expert Comment

    by:sunray_2003
    How about going to IE and printing a webpage.. Does that work ?

    Is the HTML email displayed properly inside outlook ?

    How about double-clciking the email so that it opens in a new  page and then try file --> printing  ?

    Does that have any effect
    0
     
    LVL 49

    Expert Comment

    by:sunray_2003
    Some Print Options Not Available with HTML Messages
    http://support.microsoft.com/default.aspx?scid=kb;en-us;222320&Product=out
    0
     

    Author Comment

    by:steelpulse
    How about going to IE and printing a webpage.. Does that work ?  Nope

    Is the HTML email displayed properly inside outlook ? YES

    How about double-clciking the email so that it opens in a new  page and then try file --> printing  ?  Tried it and it does nothing at all
    0
     
    LVL 49

    Accepted Solution

    by:
    steelpulse,

    Hmm.. So even printing from IE is not there..

    Removal of SP2 might be corrupted something may be
    Try running this tool
    http://windowsxp.mvps.org/IEFIX.htm

    and see if that would first solving printing from IE issue

    0
     

    Author Comment

    by:steelpulse
    That tool seems to have done the trick.  Thank you soooo much!!!
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