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Unable to print HTML format with Outlook 2002

After installing Windows XP SP2 I'm no longer able to print HTML emails.  I have uninstalled SP2 and still not able to print any HTML emails.  Also, Print Preview is no longer available for HTML emails or IE.  Please help.
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steelpulse
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steelpulse
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1 Solution
 
sunray_2003Commented:
Hi steelpulse,

Have you checked the page setup in IE.
Outlook doesnot actually print html ,it gets the properties from IE

Is your IE and outlook both fully updated..


SR..
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sunray_2003Commented:
Try emptying your temporary internet files , cookies and check what happens

When you click on print , does it print a blank page or nothing atall ?

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steelpulseAuthor Commented:
Both Outlook and IE are fully updated with the latest patches.  When I click on print nothing happens at all.  If the email is RICH TEXT is prints fine.
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sunray_2003Commented:
How about going to IE and printing a webpage.. Does that work ?

Is the HTML email displayed properly inside outlook ?

How about double-clciking the email so that it opens in a new  page and then try file --> printing  ?

Does that have any effect
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sunray_2003Commented:
Some Print Options Not Available with HTML Messages
http://support.microsoft.com/default.aspx?scid=kb;en-us;222320&Product=out
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steelpulseAuthor Commented:
How about going to IE and printing a webpage.. Does that work ?  Nope

Is the HTML email displayed properly inside outlook ? YES

How about double-clciking the email so that it opens in a new  page and then try file --> printing  ?  Tried it and it does nothing at all
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sunray_2003Commented:
steelpulse,

Hmm.. So even printing from IE is not there..

Removal of SP2 might be corrupted something may be
Try running this tool
http://windowsxp.mvps.org/IEFIX.htm

and see if that would first solving printing from IE issue

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steelpulseAuthor Commented:
That tool seems to have done the trick.  Thank you soooo much!!!
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