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BrightStor v11.1 Exchange Agent with Public Folders

Posted on 2004-10-26
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Last Modified: 2008-01-09
I've not been able to backup the brick level of my public folders.  The mailboxes work great but with Public Folders I get "E8602  Failed to read from database.  (DBNAME=\\servername:\Public Folders\Other Calendars\foldername, EC=servername:Backup Agent Error -- (366) "Failed to open a folder".)  \Public Folders.

I have rechecked and the backup account has Owner privalages on all the Public Folders, and sub-dirs.  Any ideas?
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Question by:chilemoore
    4 Comments
     
    LVL 22

    Expert Comment

    by:dovidmichel
    I'm guessing that you do not have the premium agent, so enable this debug and the log should tell us what's going on.

    HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ DSAgent \ CurrentVersion \ agent \ dbaxchg2

        With Parameters double click on the value Debug.
        The DWORD editor will popup, change Data: 0 to 1.

    Other acceptable data values = 2, 3, 4 (higher value generating the most detail in the log)

    Result: You will find:

        dbaxchg2.log
        dbaxchg2.M01.D06.H12.PID278.trc
    0
     

    Author Comment

    by:chilemoore
    I finally got it working.  Had to set up local delivery on the 2 machines (was using a gateway).
    0
     

    Author Comment

    by:chilemoore
    The problem seems to have disappeared after adding some more sub jobs to the backup job.
    0
     

    Accepted Solution

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    PAQed with points refunded (125)

    modulo
    Community Support Moderator
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