BrightStor v11.1 Exchange Agent with Public Folders

I've not been able to backup the brick level of my public folders.  The mailboxes work great but with Public Folders I get "E8602  Failed to read from database.  (DBNAME=\\servername:\Public Folders\Other Calendars\foldername, EC=servername:Backup Agent Error -- (366) "Failed to open a folder".)  \Public Folders.

I have rechecked and the backup account has Owner privalages on all the Public Folders, and sub-dirs.  Any ideas?
chilemooreDirector of ITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dovidmichelCommented:
I'm guessing that you do not have the premium agent, so enable this debug and the log should tell us what's going on.

HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ DSAgent \ CurrentVersion \ agent \ dbaxchg2

    With Parameters double click on the value Debug.
    The DWORD editor will popup, change Data: 0 to 1.

Other acceptable data values = 2, 3, 4 (higher value generating the most detail in the log)

Result: You will find:

    dbaxchg2.log
    dbaxchg2.M01.D06.H12.PID278.trc
0
chilemooreDirector of ITAuthor Commented:
I finally got it working.  Had to set up local delivery on the 2 machines (was using a gateway).
0
chilemooreDirector of ITAuthor Commented:
The problem seems to have disappeared after adding some more sub jobs to the backup job.
0
moduloCommented:
PAQed with points refunded (125)

modulo
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage

From novice to tech pro — start learning today.