Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

PCL XL error, Warning:  UndefinedFontNotRemoved - MS PCLXLFont 004

Posted on 2004-10-26
13
Medium Priority
?
5,795 Views
Last Modified: 2008-01-09
Hello,

A Printer at a clients office is having problems and a user says a blank white page prints out about every 2-3 pages with this written on it at the top.

PCL XL error
              Warning:  UndefinedFontNotRemoved - MS PCLXLFont 004

The printer is a HP LaserJet 2300, it is a network installed printer via Netware 6.0

I think the driver is a PCL 6, if that makes a difference.

THANKS
0
Comment
Question by:saidweintraub
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +2
13 Comments
 
LVL 3

Expert Comment

by:RobMurota
ID: 12413701
If its possible to reduce the number of fonts to only the ones you need that would be a start. From there if you still experience problems try reinstalling the fonts. There may be corrupted elements. Hope this site offers some other insite:

http://www.idautomation.com/kb/fonts-pcl.html
0
 

Author Comment

by:saidweintraub
ID: 12414228
How would i reinstall fonts, where do i get them and where do they go?
0
 
LVL 4

Expert Comment

by:brownmetals
ID: 12416105
Hi there.

I've encountered a similar problem before. I was using the PCL6 printer driver. I tried the PCL5 driver, and the PostScript driver. I believe it was the PostScript driver worked correctly without producing an error.

Trying a different driver might also be worth a look.

Good luck!
Jay
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 3

Expert Comment

by:RobMurota
ID: 12416167
I hope you don't mind accessing these web sites. They can probably offer more niggly advice than I can offer in this tiny square at one time. The subject matter is extensive.

http://www.microsoft.com/typography/free.htm
http://www.pcfont.com/
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 12416598
HP are aware of this error, but their website does not really help. It just says it is related to "driver, firmware or application" (which should cover just about everything!) and there is "no solution". See:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00041744

As this is error seems to be specific to PCL XL (or PCL 6), you should be able to fix it by using either a PCL 5 driver or a PostScript driver. Getting a PCL 5 driver to support all features of a current printer may not be that easy, so I think PostScript is by far the best bet. You can find it at
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?locale=en_US&pnameOID=238805&taskId=135&prodTypeId=18972&prodSeriesId=238800&submit.y=0&submit.x=0&lang=en&cc=us
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 12416649
Actually, the same hp site will also let you download a PCL5 driver, so the choice is yours.
0
 

Author Comment

by:saidweintraub
ID: 12426787
Thanks for all the feedback so far, one last question,

When updating the driver, do I need to update it on the users computer or on the network printer (installed on the netware server) ?
0
 
LVL 4

Expert Comment

by:brownmetals
ID: 12426985
Hi there.

I'm not familiar with Netware, but by comarison, Windows 2000 allows you to install the printer driver on the server. When client computers look to the server to find out what printers are shared, they will automatically download the driver from the server when the print is installed. That being said, I would think you would install the printer driver on the server. The only reason to install the printer driver on the one client would be if this client is the only one that uses the printer, or is the only one having problems.

Good luck!
Jay
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 12427826
Netware can be set up to automatically update drivers when the user logs in.

There are reasons for and against installing drivers on the server rather than on each PC. Installing on the server obviously makes it easier to update drivers. It also lets you control who can print and when, and the server can keep a log of printing activity.

On the other hand, installing on each PC makes it easier to give each user control over all printer settings and it reduces traffic on the network (the print job only goes on the network once; with a server it does so at least twice). Especially if print jobs can be large that can significantly reduce network traffic. Large print jobs can also take a very significant amount of disk space on the server. I'm not sure about Netware but a Windows server makes 2 copies of each print job.
0
 

Author Comment

by:saidweintraub
ID: 12616095
It seems all of the drivers that come with the HP2300n are bad.  i spoke to a HP rep and they had me download some BETA drivers which did the job!
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 12623090
Congratulations, you outdid the experts. Lodge a question with community support, to tell them you solved the problem yourself and ask for your points to be refunded.
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 12848730
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12874339
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses

598 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question