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PCL XL error, Warning:  UndefinedFontNotRemoved - MS PCLXLFont 004

Posted on 2004-10-26
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Last Modified: 2008-01-09
Hello,

A Printer at a clients office is having problems and a user says a blank white page prints out about every 2-3 pages with this written on it at the top.

PCL XL error
              Warning:  UndefinedFontNotRemoved - MS PCLXLFont 004

The printer is a HP LaserJet 2300, it is a network installed printer via Netware 6.0

I think the driver is a PCL 6, if that makes a difference.

THANKS
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Question by:saidweintraub
    13 Comments
     
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    Expert Comment

    by:RobMurota
    If its possible to reduce the number of fonts to only the ones you need that would be a start. From there if you still experience problems try reinstalling the fonts. There may be corrupted elements. Hope this site offers some other insite:

    http://www.idautomation.com/kb/fonts-pcl.html
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    Author Comment

    by:saidweintraub
    How would i reinstall fonts, where do i get them and where do they go?
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    LVL 4

    Expert Comment

    by:brownmetals
    Hi there.

    I've encountered a similar problem before. I was using the PCL6 printer driver. I tried the PCL5 driver, and the PostScript driver. I believe it was the PostScript driver worked correctly without producing an error.

    Trying a different driver might also be worth a look.

    Good luck!
    Jay
    0
     
    LVL 3

    Expert Comment

    by:RobMurota
    I hope you don't mind accessing these web sites. They can probably offer more niggly advice than I can offer in this tiny square at one time. The subject matter is extensive.

    http://www.microsoft.com/typography/free.htm
    http://www.pcfont.com/
    0
     
    LVL 37

    Expert Comment

    by:hdhondt
    HP are aware of this error, but their website does not really help. It just says it is related to "driver, firmware or application" (which should cover just about everything!) and there is "no solution". See:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00041744

    As this is error seems to be specific to PCL XL (or PCL 6), you should be able to fix it by using either a PCL 5 driver or a PostScript driver. Getting a PCL 5 driver to support all features of a current printer may not be that easy, so I think PostScript is by far the best bet. You can find it at
    http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?locale=en_US&pnameOID=238805&taskId=135&prodTypeId=18972&prodSeriesId=238800&submit.y=0&submit.x=0&lang=en&cc=us
    0
     
    LVL 37

    Expert Comment

    by:hdhondt
    Actually, the same hp site will also let you download a PCL5 driver, so the choice is yours.
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    Author Comment

    by:saidweintraub
    Thanks for all the feedback so far, one last question,

    When updating the driver, do I need to update it on the users computer or on the network printer (installed on the netware server) ?
    0
     
    LVL 4

    Expert Comment

    by:brownmetals
    Hi there.

    I'm not familiar with Netware, but by comarison, Windows 2000 allows you to install the printer driver on the server. When client computers look to the server to find out what printers are shared, they will automatically download the driver from the server when the print is installed. That being said, I would think you would install the printer driver on the server. The only reason to install the printer driver on the one client would be if this client is the only one that uses the printer, or is the only one having problems.

    Good luck!
    Jay
    0
     
    LVL 37

    Expert Comment

    by:hdhondt
    Netware can be set up to automatically update drivers when the user logs in.

    There are reasons for and against installing drivers on the server rather than on each PC. Installing on the server obviously makes it easier to update drivers. It also lets you control who can print and when, and the server can keep a log of printing activity.

    On the other hand, installing on each PC makes it easier to give each user control over all printer settings and it reduces traffic on the network (the print job only goes on the network once; with a server it does so at least twice). Especially if print jobs can be large that can significantly reduce network traffic. Large print jobs can also take a very significant amount of disk space on the server. I'm not sure about Netware but a Windows server makes 2 copies of each print job.
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    Author Comment

    by:saidweintraub
    It seems all of the drivers that come with the HP2300n are bad.  i spoke to a HP rep and they had me download some BETA drivers which did the job!
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    LVL 37

    Expert Comment

    by:hdhondt
    Congratulations, you outdid the experts. Lodge a question with community support, to tell them you solved the problem yourself and ask for your points to be refunded.
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    LVL 37

    Expert Comment

    by:hdhondt
    No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
    I will leave a recommendation in the Cleanup topic area that this question is:
    PAQ/Refund
    Any objections should be posted here in the next 4 days. After that time, the question will be closed.

    PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

    hdhondt
    EE Cleanup Volunteer
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    Accepted Solution

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    PAQed with points refunded (500)

    modulo
    Community Support Moderator
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