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Norton AV & Norton Personal Firewall Won't Start

Posted on 2004-10-26
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Last Modified: 2013-11-15
Hi,
I started my computer up yesterday and now Norton AV & Norton Firewall won't start up at windows logon. I had installed BHO Demon the night before, so I tried uninstalling it and trying again. Niether of them will start, they won't even enable. I've triend uni-installing them both and installing MacAffee and that works, so I did a virus scan with that. I uninstalled MacAffee and put Norton AV and Firewall back on... and STILL the same problem. I'm out of ideas!

OS: Windows XP Home Ed.
CPU(Dualing): AMD Athlon XP 2.8Ghz x 2(Yes that's 5Ghz! :-P)
RAM: 2048Mb
Primary HD: 60Gb Western Digital
Secondary HD: 120Gb Estern Digital
Gpx Card: nVidia Quadro FX 3000 256Mb
Sound Card: Creative Labs DD 5.1 Digital Output
Other Misc: Aark 24 Midi Proccessor, 4x Firewire, 6x USB(2.0), Yamaha 01V Digital Mixer

Cheers
Seb
0
Question by:RythemRebel
    10 Comments
     

    Author Comment

    by:RythemRebel
    Oh! One more thing I need to add... I have a monitor with a built in card reader connected by USB. SD, Smart Media etc...

    Primary Drive: Hewlett Pakard DVD-ROM 52x
    1st Secondary: Hewlett Pakard DVD-RW 36x
    2nd Secondary(Firewire): Sony High Speed CD Burner/Duplicator 56x
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    by:EagleEye1975
    A good place to start would be Norton's online knowledge base at http://service1.symantec.com/

    Symantec products are NOTORIOUS for not uninstalling completely, and that BHO Demon (even though I'm not familiar with that specific product) probably broke or removed the BHO's that the norton products installed.

    You didn't mention the version of Norton product that you are using, so I'm going to assume it's Norton Personal Firewall (NPF) 2004 that installs Norton Antivirus (NAV) with it.

    This web page:

    http://service1.symantec.com/SUPPORT/nip.nsf/16c1d01d537bf4d188256d8e0076b346/421b5fc388f333b288256e2f00781416?OpenDocument&prod=Norton%20Personal%20Firewall&ver=2004%20for%20Windows%2098/Me/2000/XP&src=sg&pcode=npf&svy=&csm=no

    Details how to (almost completely) remove NPF from your system.

    This page:
    http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/dfac9bfeeb7918f288256e35005cd80d?OpenDocument&prod=Norton%20AntiVirus&ver=2004%20for%20Windows%202000/Me/98/XP&src=sg&pcode=nav&svy=&csm=no

    details how to remove NAV2004 from your system.

    Walk through those, removing NPF and NAV completely.

    Remove that BHO Demon program and never run it again *grin*...

    Reinstall NPF (will install NAV too I believe, by default)...

    See if it all works.
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    by:gonzal13
    I have had the same problems with NAV and NFW 2002 and 2003 working on the same machine without having to reinstall one of them every few months. This last time I could not get NAV working with NFW again. Finally I removed NFW and installed Zone Alarm. The two programs seem to work in harmony.

    http://www.download.com/ZoneAlarm/3000-2092-10324064.html

    Oh, I do not recall which OS you are using. Norton AV 2004 does not work with win 98, win98se.

    gonzal13(joe)

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    by:EagleEye1975
    gonzal13: You are incorrect about Norton Antivirus not working on Windows 9x.  It does just fine.
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    by:EagleEye1975
    Pardon me... I meant to say that NAV 2004 works fine on 9x
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    Accepted Solution

    by:
    EagleEye1975

    You forgot to do your homework:

    http://www.experts-exchange.com/Operating_Systems/Q_20990660.html?query=win98+and+Norton+Antivirus+2004&clearTAFilter=true

    http://www.experts-exchange.com/Operating_Systems/Win98/Q_21038972.html?query=win98+and+Norton+Antivirus+2004&clearTAFilter=true

    Comment from TelNetSystems
    Date: 05/15/2004 08:49PM PDT
     Comment  


    According to the lastest issue of PCWorld, Norton AntiVirus 2004 ran very sluggishly on their P3, 800MHZ, 256MB test machine.  They report NAV 2004 taking over 12 minutes to scan 575MB of data on that system and noticably longer start up and shut down times.  Keep that in mind when comparing performance on your own machine.

    For what it is worth, I had a similar Win 98 machine that I spent HOURS trying to install NAV 2004 on before giving up and installing MacAfee AV 2004 instead.  I never did figure out why it wouldn't install

    http://www.experts-exchange.com/Operating_Systems/Q_20990660.html?query=win98+and+Norton+Antivirus+2004&clearTAFilter=true
    gonzal13(JOE)
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    by:EagleEye1975
    In my experience, NAV relies heavily on a nice clean install of IE.  I have had a bear of a time getting NAV2003 and 2004 to install properly on systems that had recent spyware problems, etc... where browser helper objects and other nasty things had hooked in to IE.

    Did a reinstall of IE, got updates, etc... NAV install went fine.  Amazing, eh?

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    by:gonzal13
    Amaizing =)
    Welcome to EE

    Joe
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    by:EagleEye1975
    This question is still open?  We need a resolution here...
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    by:gonzal13
    By the way, I installed Norton AV 2005 and on the second attempt on XP Pro it worked great. I also have it on win98.
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