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RPC Server Unavailable when trying to install Remote Veritas on domain workstation

Posted on 2004-10-26
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Last Modified: 2013-12-01
New installation of WinXP Pro on new High-end Dell Laptop.  Trying to install Veritas Remote Access (v9.1) from Server as I've done before successfully on same h/w and same o/s.  Now, every time I try to install the Veritas Remote Access I get the error message after supplying the credentials that the "RPC server is unavailable on the remote system."  Looking at Veritas, they suggest I install RANT32 locally on my laptop which I did.  Sadly, no better luck.  I the RPC service running on my laptop, while the RPC Locator service is not running (though I think this is only for my laptop trying to find remote procedure calls itself, not inbound RPC traffic).  Any thoughts?
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Question by:dpbouchard
    5 Comments
     
    LVL 30

    Expert Comment

    by:Duncan Meyers
    Have you got a personal firewall (such as Sygate, Zone Alarm or even the native MS one) turned on?
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    LVL 7

    Accepted Solution

    by:
    I believe that you are Running XP Service Pack 2 which locks down RPC requests by default.

    Some programs seem to stop working after you install Windows XP Service Pack 2
    http://support.microsoft.com/default.aspx?kbid=842242

    Try this...Create and exception rule in Windows Firewall for Backup Exec 9 Veritas  
    TCP port : 10000

    ...;-)
    0
     
    LVL 1

    Author Comment

    by:dpbouchard
    Good catch on the SP2 but adding a rule for TCP Port 10000 still didn't fix the problem.  Are you sure that Backup Exec uses port 10000 for remote requests?
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    Assisted Solution

    by:ThePerfectK
    Within SP2 you should be able to specify a program that you want to allow access and then it will determine the port for you, I believe.  I haven't played with it much yet, but can't you just tell it to allow the Backup Exec program full access to your network?  Isn't there some cheesy Microsquawk wizard for that?   Just a thought... :)
    0
     
    LVL 7

    Assisted Solution

    by:shahrial
    Add an exception rule for this program.
    C:\Program Files\Veritas\Backup Exec\RANT32\beremote.exe

    ...;-)
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