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Outlook 2002 2nd window when sending mail never closes with attachment

Posted on 2004-10-27
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Last Modified: 2010-04-08
I go to send an email with an attachment. Outlook opens a mail message window, I enter email and attach the file.  Hit enter and it seems to stop

A few seconds later I tab to the original outlook window that displays my folders, go to SENT mail, and find the recently sent message there.  But the window that I created the email message in is still open.  When I click on Outlook2, nothing happens. But I can click back on the main window and do more work

if i go to create another new email, it creates a window3 that won't go away, but it sends the email out anyway

the only way to get rid of the windows is to kill outlook and start again

details, xp pro, vpn, virus checker has been turned off already
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Question by:joemz
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11 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12421339
Do you have word as default email editor ?

go to tools > options > mail format ? and uncheck word as default email editor

then go to office update page and  update your outlook with all latest updates

now open outlook and check

SR
0
 

Author Comment

by:joemz
ID: 12421392
Not using word, and had already checked for latest updates. This just started yesterday, and I can't even think of anything I changed
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12421562
>> I enter email and attach the file.  Hit enter and it seems to stop

Are you saying once you attach the file in the new compose window and click on SEND , the email goes and the window gets closed ?

>> A few seconds later I tab to the original outlook window
Does it mean you have some other window before going to the original outlook window..

First close all outlook windows.
Then go to task manager and kill all outlook.exe process

now open Outlook and check if the same behavior would take place

SR
0
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Author Comment

by:joemz
ID: 12421739
>> I enter email and attach the file.  Hit enter and it seems to stop

Are you saying once you attach the file in the new compose window and click on SEND , the email goes and the window gets closed ?  
+++++The email goes, but the window in which I did the compose stays open. forever

>> A few seconds later I tab to the original outlook window
Does it mean you have some other window before going to the original outlook window..
+++++i have the original outlook window with all the folders and normal stuff, and then the outgoing, never closed, email message window

First close all outlook windows.
Then go to task manager and kill all outlook.exe process
++++++killed them all, and same behavior

now open Outlook and check if the same behavior would take place

0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12421905
Try these

a) OPen outlook , go to help menu and do a detect and repair to see if that would help

b) go to start --> run --> C:\Program Files\Common Files\System\Mapi\1033

in that open scanpst file
Once it is open , browse and give the location of the outlook.pst file .See if there are any errors detected in the PST file and that helps to solve this issue

c) If the above does not work , go to control panel > mail > show profiles
create a new profile and login to that profile, create the email account and set everything and check how it goes

SR
0
 

Author Comment

by:joemz
ID: 12422112
hmmm, interesting comment

I wasn't quite right when I said I didn't change anything recently.

Yesterday, I reorganized my large pst file and created a bunch of smaller (80mb) files. So I went from 2 psts to 4.

I noticed that when I went to copy them to my other machine for backup it said that one of the psts was in use by another application.  But I didn't think much of it.

In running scanpst, I'm getting the same message even though Outlook is closed. It's saying that activeemails.pst is in use by another application. close microsoft outlook and all other email enabled applications and try again

so outlook is closed. ACT is closed. Not sure what other email program there is

I wasn't able to do detect and repair. i don't have the CD, but I'm getting info from corporate about a shared drive to use

But I now think the PST is the problem.  What other program could be hanging me up
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12422175
Creating a new PST and checking in that would say something about problem in PST.

Repairing the original PST and doing detect and repair might solve the issue.. Post back once you have done those..

SR
0
 

Author Comment

by:joemz
ID: 12422368
trying a bunch of different things. i took the suspicious pst file out of outlook.  no change

then i decided to rename the pst file file to a different extension. went to windows explorer to do it, and it woulnd't allow me to change it since it said another app has the file open.  

what could that be?
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 1500 total points
ID: 12422389
Does it say another application is using the file and giving something like yes or no , for you to react to it..

Looks like some security update might be causing this
0
 

Author Comment

by:joemz
ID: 12422566
when i went to add/remove programs for some other stuff, i noticed that there is an update from YESTERDAY for office xp pro, and that the update can't be removed. no clue what it is

i rebooted, and before starting any programs i renamed the pst file.

And outlook behaves the same
0
 

Author Comment

by:joemz
ID: 12433707
Frankly, I'm not sure why this problem went away.  Certainly cleaning up the pst files like sunray 2003 suggested did something. But I also removed a number of programs from the system, so don't know exactly what impact that had.

But the problem went away, and thank you for your assistance
0

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