Shadow Copies Disappearing

Does anyone know what would make the shadow copy copies disappear?  We were using Shadow copies for months, and having great success with them.  We had one of our users loose a lot of her folders in her documents (which was included in the shadow copy).  ALL of them are gone!!  It happened over the weekend.  The only thing that was done on the server over the weekend was we performed a Automated System Recovery procedure on it--that wouldn't have it loose all of it's shadow copies, would it?

I tried to do a restore on the System Volume Information folder (the place where the Shadow Copies are stored), and the only file that is showingup there is one called "tracking.log."

Any help would be great, did running the Automated System Recovery clear out the System Volume Information files?  If not, any ideas on what would have cleared out that important folder?

Thanks
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meade470Asked:
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WeHeCommented:
Does this happen, after you restart your W2K3 server?
This can occure if the difference (diff) area volume is not available within a certain time period after startup.
you have to get the patch for KB867764 from ms support to resolve this.
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meade470Author Commented:
Thanks WeHe.  We will be installing that hotfix.

I think I know what your answer will be, but it is worth asking...will this possibly bring back the shadow copies that were lost??
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WeHeCommented:
i never had this problem myself.
and this is only one possibility.
but i dont believe you will get them back.
you shoud restore your users folders from a backup.
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Windows Server 2003

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