Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Exchange 2003 Mailbox Move started\mailbox displays as marked for deletion PROBLEM Can't login to mailbox

Posted on 2004-10-27
3
Medium Priority
?
551 Views
Last Modified: 2010-08-05
Ok got a problem that I'm not sure what is the best/easiest way to fix.  I started a mailbox move to a different Storage Group but I'm not sure that it completed successfully.  Didn't get a message of the move finishing.  I look at the user account and they have  all mailbox attributes and the ESM show the mailbox (but marked for deletion!!!).  Not sure what could be wrong.  I can email to the account but the ESM does not show the emails arriving.  They could be queued up...    Any way I can't log into this mailbox and I'm not sure how to fix.  Should I delete the mailbox via ADU&C and restart.  Is there a utility to fix this...

I look at the event log and see the mailbox move starting but I don't see it completing.  I done this before and seen the start and complete log entries for other accounts.  It's just that this one does not show the completed....

Following is error I get from Outlook:
Unable to open your default e-mail folders. The file c:\documents and settings\.... cannot be accessed. You must connect to your Microsoft Exchange Server computer at least once before you can use your offline folder file.  
0
Comment
Question by:racosta70
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 4

Expert Comment

by:jmhquest
ID: 12423225
It looks like the move failed and the mailbox is no longer associated with the AD user account.

When you look at the user properties in ADU&C, do you see the Exchange General tab.  Does it point to the mailbox on the message store?

You probably need to re-associate the mailbox with the account from within ESM.  To do this, right-click on the mailbox and select the appropriate option.  Then follow the wizard.
0
 

Author Comment

by:racosta70
ID: 12423571
the exchange general tab points to the old server/storage group.  i see where you are going.  I've gone to ESM and right clicked and looked to see if i could take some action.  Only options it gives me is Reconnect or Purge.  It shows the mailbox as deleted (red x icon).  I tried to reconnect to the account it's supposed to be associated with but it give me this: "An object (user or other object) with the following name cannot be found "username".  Check the selected object types and lcoations for accuracy and ensure that you have typed the object name correctly, or remove this object from the selection".........

I tried reconnecting to another account but it gave me this "The operation cannot be performed becaus this mailbox was already reconnected to an existing user.  ID no: c1034ad6 Exchange System Manager."

At a loss at what my options are.
0
 
LVL 4

Accepted Solution

by:
jmhquest earned 1500 total points
ID: 12423891
OK.  

1. Make sure you have a backup of your messagestore.
2. Use ADU&C - find the AD user account and use the Exchange Tools wizard to remove the mailbox for the account.
3. You may want to wait for AD replication to finish.  Or just force replication.
4. Use ESM - Find the mailbox with the red x icon.  Attempt to reconnect to the original AD user account.

This has worked for me in the past.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video discusses moving either the default database or any database to a new volume.
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question