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Exchange 2003 Mailbox Move started\mailbox displays as marked for deletion PROBLEM Can't login to mailbox

Posted on 2004-10-27
Medium Priority
Last Modified: 2010-08-05
Ok got a problem that I'm not sure what is the best/easiest way to fix.  I started a mailbox move to a different Storage Group but I'm not sure that it completed successfully.  Didn't get a message of the move finishing.  I look at the user account and they have  all mailbox attributes and the ESM show the mailbox (but marked for deletion!!!).  Not sure what could be wrong.  I can email to the account but the ESM does not show the emails arriving.  They could be queued up...    Any way I can't log into this mailbox and I'm not sure how to fix.  Should I delete the mailbox via ADU&C and restart.  Is there a utility to fix this...

I look at the event log and see the mailbox move starting but I don't see it completing.  I done this before and seen the start and complete log entries for other accounts.  It's just that this one does not show the completed....

Following is error I get from Outlook:
Unable to open your default e-mail folders. The file c:\documents and settings\.... cannot be accessed. You must connect to your Microsoft Exchange Server computer at least once before you can use your offline folder file.  
Question by:racosta70
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Expert Comment

ID: 12423225
It looks like the move failed and the mailbox is no longer associated with the AD user account.

When you look at the user properties in ADU&C, do you see the Exchange General tab.  Does it point to the mailbox on the message store?

You probably need to re-associate the mailbox with the account from within ESM.  To do this, right-click on the mailbox and select the appropriate option.  Then follow the wizard.

Author Comment

ID: 12423571
the exchange general tab points to the old server/storage group.  i see where you are going.  I've gone to ESM and right clicked and looked to see if i could take some action.  Only options it gives me is Reconnect or Purge.  It shows the mailbox as deleted (red x icon).  I tried to reconnect to the account it's supposed to be associated with but it give me this: "An object (user or other object) with the following name cannot be found "username".  Check the selected object types and lcoations for accuracy and ensure that you have typed the object name correctly, or remove this object from the selection".........

I tried reconnecting to another account but it gave me this "The operation cannot be performed becaus this mailbox was already reconnected to an existing user.  ID no: c1034ad6 Exchange System Manager."

At a loss at what my options are.

Accepted Solution

jmhquest earned 1500 total points
ID: 12423891

1. Make sure you have a backup of your messagestore.
2. Use ADU&C - find the AD user account and use the Exchange Tools wizard to remove the mailbox for the account.
3. You may want to wait for AD replication to finish.  Or just force replication.
4. Use ESM - Find the mailbox with the red x icon.  Attempt to reconnect to the original AD user account.

This has worked for me in the past.

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