Exchange 2003 Mailbox Move started\mailbox displays as marked for deletion PROBLEM Can't login to mailbox

Ok got a problem that I'm not sure what is the best/easiest way to fix.  I started a mailbox move to a different Storage Group but I'm not sure that it completed successfully.  Didn't get a message of the move finishing.  I look at the user account and they have  all mailbox attributes and the ESM show the mailbox (but marked for deletion!!!).  Not sure what could be wrong.  I can email to the account but the ESM does not show the emails arriving.  They could be queued up...    Any way I can't log into this mailbox and I'm not sure how to fix.  Should I delete the mailbox via ADU&C and restart.  Is there a utility to fix this...

I look at the event log and see the mailbox move starting but I don't see it completing.  I done this before and seen the start and complete log entries for other accounts.  It's just that this one does not show the completed....

Following is error I get from Outlook:
Unable to open your default e-mail folders. The file c:\documents and settings\.... cannot be accessed. You must connect to your Microsoft Exchange Server computer at least once before you can use your offline folder file.  
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

It looks like the move failed and the mailbox is no longer associated with the AD user account.

When you look at the user properties in ADU&C, do you see the Exchange General tab.  Does it point to the mailbox on the message store?

You probably need to re-associate the mailbox with the account from within ESM.  To do this, right-click on the mailbox and select the appropriate option.  Then follow the wizard.
racosta70Author Commented:
the exchange general tab points to the old server/storage group.  i see where you are going.  I've gone to ESM and right clicked and looked to see if i could take some action.  Only options it gives me is Reconnect or Purge.  It shows the mailbox as deleted (red x icon).  I tried to reconnect to the account it's supposed to be associated with but it give me this: "An object (user or other object) with the following name cannot be found "username".  Check the selected object types and lcoations for accuracy and ensure that you have typed the object name correctly, or remove this object from the selection".........

I tried reconnecting to another account but it gave me this "The operation cannot be performed becaus this mailbox was already reconnected to an existing user.  ID no: c1034ad6 Exchange System Manager."

At a loss at what my options are.

1. Make sure you have a backup of your messagestore.
2. Use ADU&C - find the AD user account and use the Exchange Tools wizard to remove the mailbox for the account.
3. You may want to wait for AD replication to finish.  Or just force replication.
4. Use ESM - Find the mailbox with the red x icon.  Attempt to reconnect to the original AD user account.

This has worked for me in the past.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.