Com AddIn not staying checked

I've got a COM addin that I'm trying to get installed in Outlook 2003 SP1 (recently upgraded, but had the same behavior in a previous version - I thought the upgrade would help).  I'm connecting to Exchange Small Business Server 2003.  The AddIn is listed, but when I check it and close Outlook and re-open, it's unchecked.  I'm logging in as Administrator.  Don't know where else to go.  (As with everything I do, it's urgent.)  

Any assistance would be greatly appreciated (as you can deduce by the point value).
bjones8888PresidentAsked:
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mekanooCommented:
1.rst : ..looks like an uncomplete shutdown of outlook.
if outlook doesn't stop completely - a intended restart will be a start of a second instance !

and add-ins are only loaded once : in the first instance.

check the taskmanager if outlook is really off.
if not kill it and restart outlook and have alook where your add-in is.

2.nd : scenario if outlook encounted errors the LoadBehavior Value in the registry are set back to "2".
manually reset to "3" means it will come up again....
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sunray_2003Commented:
Does it happen to any user outlook connected to that exchange server ?

Have you tried to create a new profile in outlook going to control panel > mail > show profiles and use that profile and check if the same behavior occurs .

Is your exchange server fully updated ?

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bjones8888PresidentAuthor Commented:
Yes, it's for any user connected.  I haven't tried creating a new profile, and yes, there are updates available.  I'll try creating a new profile after installing the updates.
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mekanooCommented:
PS:
2.nd : scenario
The LoadBehavior Key you can find in
HotKeyLocalMachine/Software/Micrisoft/Office/Outlook/Addins/YourAddin
or
HotKeyCurrentUser/Software/Micrisoft/Office/Outlook/Addins/YourAddin

if its really reset to "2" than there is a problem in the add-in...swallowed/loaded - spit out again
i had this building my own add-in

Don't forget to press F5 for View refresh after test-starts...
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bjones8888PresidentAuthor Commented:
This (error in dll) was causing it not to load.  Thanks!  All is now working as expected.
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mekanooCommented:
...good feeling that the frustrating circeling from start to restart over hours & hours testing / is giving at last that positive feedback......
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