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powerchute question

Posted on 2004-10-27
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Last Modified: 2008-01-09
hello I have connected teh comport to the smartups, and installed teh agent on the novell server/ I logged into teh webinterface, and it says device communications not established. what shoudl I do from here?
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Question by:eberhardt2329
    36 Comments
     
    LVL 34

    Expert Comment

    by:PsiCop
    Make sure you used the right cable and that it is properly connected. Are you using a serial interface, LAN or USB?
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    Author Comment

    by:eberhardt2329
    serial interface, and it is connected to the ups, and the back of the netware server. is there something I have to do on teh netware server? I really need to get this working, thank you so much for your help, what shoudl I do from here
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    Author Comment

    by:eberhardt2329
    i have a smartups 1000xl, with teh top left interface serial connected to the serial on the netware 6.5 server. the ups does have usb but not using it
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    LVL 34

    Expert Comment

    by:PsiCop
    Is the agent loaded on the NetWare server?

    Also, what version of NetWare? What SP? IIRC, the SmartUPS agent software requires a minimum of NetWare v5.1 SP5.

    Do you have AIO.NLM loaded for asynchronous support?
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    Author Comment

    by:eberhardt2329
    the agent is loaded on the server, I can loginto teh management utily on the server. the version of netare is 6.5 sp2, amd I just typed aio on the srever to make sure, anmd I will put thsi in teh autoexec.ncf, but the management says it si still not established. what do you think?
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    LVL 8

    Expert Comment

    by:waybadmojo
    Make sure AIOCOMX is loaded if you are using a serial cable. This is the netware COM port driver and, if I recall correctly, must function for a NetWare server to communicate with PowerChute via a serial cable.

    -Mojo
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    Author Comment

    by:eberhardt2329
    so I just type aiocomx at the system console?
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    Author Comment

    by:eberhardt2329
    I typed it, and it wants to know what comp prt to use three is already beeing used. is 2 ok?
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    LVL 8

    Expert Comment

    by:waybadmojo
    You should to select the com port that the UPS is attached to.

    -Mojo
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    Author Comment

    by:eberhardt2329
    i tried 2 and it failed saying it does not seem like the correct device?
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    Author Comment

    by:eberhardt2329
    it wants the interrupt number?
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    LVL 8

    Expert Comment

    by:waybadmojo
    Accept the default (usually 4, if it is not displayed)
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    Author Comment

    by:eberhardt2329
    i will try that right now
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    Author Comment

    by:eberhardt2329
    it will not take 4, teh default was three, but it said it was already taken, and I tried 2 and it did not work. the avilable choices are 2,5,7?
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    Author Comment

    by:eberhardt2329
    i tried 2,5,7 and they all say reent failed
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    LVL 8

    Expert Comment

    by:waybadmojo
    Unload AIOCOMX and then reload it.
    0
     
    LVL 8

    Accepted Solution

    by:
    3 and 4 should be your primary choices (COM1 and COM2).
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    Author Comment

    by:eberhardt2329
    i did and that seemed to work, now what? tahnk you so much by the way
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    LVL 8

    Expert Comment

    by:waybadmojo
    Now unload and reload PWRCHUTE and it should recognize the COM port communication.
    You are welcome :)
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    Author Comment

    by:eberhardt2329
    it still says the software can not contact the hardware. I am using the http:\\(serverip address):3052 what do you think
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    Author Comment

    by:eberhardt2329
    how do I unload powerchute I tried typing unload pwrchute
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    LVL 8

    Expert Comment

    by:waybadmojo
    type MODULES P* and scan the list for the PowerChute NLM, I can't recall the exact name at the moment and I'm in the Columbia, SC metro airport :)
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    Author Comment

    by:eberhardt2329
    ok I typed at teh console prompt SYS:\<install directory>\bin\stop

    then SYS:\<install directory>\bin\startup

    and it started up, I logged back into the management and it still says teh software can not contact the hardware?
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    Author Comment

    by:eberhardt2329
    i looked for it, and could not find it?
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    LVL 8

    Expert Comment

    by:waybadmojo
    It sounds like you have a newer version of PowerChute than I am familiar with, I'm used to simply calling the NCF file PWRCHUTE to start the app. I'll scan the APC website in a second...
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    Author Comment

    by:eberhardt2329
    thank you so much I have the install.txt do you want me to shoot it to you?
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    Author Comment

    by:eberhardt2329
    here you go

    NetwareReadMe.txt

    Table of Contents
          1.0  Operating System Requirements
          2.0  Installing the PowerChute Business Edition Agent
          3.0  Starting the PowerChute Business Edition Agent
          4.0  Stopping the PowerChute Business Edition Agent
          5.0  Uninstalling the PowerChute Business Edition Agent
          6.0  Using the PowerChute Business Edition SNMP Extension Agent
          7.0  Known Issues with PowerChute Business Edition Agent


    1.0 Operating System Requirements

        -The PowerChute Business Edition Agent is compatible with NetWare 6 SP3.
        -The PowerChute Business Edition Agent is not compatible with any JVM
         version less than 1.4.1.

    2.0 Installing the PowerChute Business Edition Agent

        To install PowerChute Business Edition Agent, do the following:
            - Create a new directory "pcbe" on the NetWare server under "SYS:\"
            - Copy the installation files to the "SYS:\pcbe\" directory
            - Type "SYS:\pcbe\install" to start the installer

    3.0 Starting the PowerChute Business Edition Agent

        Upon completion of the PowerChute Business Edition Agent installation,
        the agent can be started in one of the following ways:

            - Restart the server by typing, "restart server"
              (This will automatically start the agent when the server reboots)
                                 OR
            - Type "SYS:\<install directory>\bin\startup"
                    where <install directory> is the location of the PowerChute
                    Business Edition Agent files.
              NOTE: The startup script reloads "AIOCOMX.NLM".

    4.0 Stopping the PowerChute Business Edition Agent
       
        To stop the PowerChute Business Edition Agent type:
            - "SYS:\<install directory>\bin\stop"      
                    where <install directory> is the location of the PowerChute
                    Business Edition Agent files.

    5.0 Uninstalling the PowerChute Business Edition Agent

        To uninstall the PowerChute Business Edition Agent type:
            - "SYS:\<install directory>\uninstallPBEAgent"      
                    where <install directory> is the location of the PowerChute
                    Business Edition Agent files.

          - After uninstalling PowerChute Business Edition Agent, Java files
            will remain on your system. The remaining files are non-harmful
            and may be removed. To remove the files, it is necessary to
            unload either JAVA.NLM or AIOCOMX.NLM, then delete the
            "SYS:\<install directory>\lib" directory from the NetWare server.

    6.0 Using the PowerChute Business Edition for NetWare SNMP Extension Agent

        To use the PowerChute Business Edition SNMP Extension agent, the Master
        SNMP agent must be properly configured and running on the host NetWare
        server as outlined in the NetWare documentation.

        To start the PowerChute Business Edition SNMP agent, type:

          load sys:\<install directory>\bin\apcsnmp.nlm

                 
        The PowerChute Business Edition SNMP Extension Agent does not start
        automatically during server startup.  
        To configure it to start automatically during server startup, append the
        startup command above to the sys:\system\autoexec.ncf file after the entry
        sys:\<install directory>\bin\startup.
          
    7.0 Known Issues

        7.1 Issue: Disabling active scripting in Internet Explorer means that
            the user cannot login to PowerChute Business Edition Agent

            Description: The security mechanism on PowerChute Business Edition
            Agent will not allow the user to log in when security scripting is
            disabled in Internet Explorer.

            Solution: Do not disable security scripting in Internet Explorer.
            If security is disabled, open Internet Explorer and open the
            following menu: Tools\Internet Options\Security and enable active
            scripting.

        7.2 Issue: An ActiveX control in the Login screen is marked as being
            unsafe while using Internet Explorer.

            Description: PowerChute Business Edition Agent requires that
            active scripting be enabled in Internet Explorer.

            Solution: Ensure that active scripting is enabled by navigating to
            Tools\Internet Options\Security and selecting the Custom Level
            button.

        7.3 Issue: A Security Alert appears when you attempt to login to
            PowerChute Business Edition Agent while "launching programs and
            files in IFRAME" is disabled in Internet Explorer.

            Description: PowerChute Business Edition Agent requires that
            IFRAME be enabled to run properly.

            Solution: Ensure that IFRAME is enabled by navigating to
            Tools\Internet Options\Security.

        7.4 Issue: PowerChute Business Edition Agent UI becomes distorted
            when you enable "Ignore colors specified on Web Pages" in Internet
            Explorer

            Description: PowerChute Business Edition Agent requires certain
            colors from the default palette to display its UI correctly in
            Internet Explorer.

            Solution: Disable "Ignore colors specified on Web Pages" by
            navigating to Tools\Internet Options menu item in Internet Explorer.

        7.5 Issue: The user is not able to restart PowerChute Business Edition
            Agent
     
            Solution: To restart the PowerChute Business Edition Agent, first do
            ONE of the following:
          
            - unload AIOCOMX.NLM and then reload AIOCOMX.NLM for all ports in
              use, including the one used by the PowerChute Business Edition
              Agent.
                                             -OR-
            - unload JAVA.NLM, then reload JAVA.NLM and all other applications
              that use JAVA.NLM.

            Then start the PowerChute Business Edition Agent by typing:
              sys:\<install directory>\Agent\Bin\startup
                   where <install directory> is the location of the PowerChute
                   Business Edition Agent files.

        7.6 Issue: When configuring your Internet Explorer web browser to check
            for newer versions of stored pages, the PowerChute Business Edition
            Agent does not support the "Every visit to the page" option.

            Solution: Configure your browser to check for newer versions of
            stored pages "Automatically" in Internet Explorer "Internet
            Options".
    0
     
    LVL 8

    Expert Comment

    by:waybadmojo
    Try this:
    Edit the startup file in SYS:\<install directory>\bin\ and remove the FIFO (first in, first out) parameter if it exists on the AIOCOMX line of this file.
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    Author Comment

    by:eberhardt2329
    ok let me try that
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    Author Comment

    by:eberhardt2329
    this is the startup file what do you think

    UNLOAD AIOCOMX
    SEARCH ADD SYS:\PowerChuteBusinessEdition\Agent\lib\netware
    SEARCH ADD SYS:\PowerChuteBusinessEdition\Agent\bin
    LOAD AIOCOMX PORT=3F8 INT=4 #COM1
    # MAKE SURE THE COMMUNICATIONS DRIVER
    # IS LOADED BEFORE THE NEXT LINE
    LOAD JAVA
    LOAD JSPNW
    LOAD NATCOMM
    ENVSET CWD=SYS:\PowerChuteBusinessEdition\Agent
    ENVSET CLASSPATH=$CLASSPATH;$CWD\lib\AdvSnmp.jar;$CWD\lib\application.jar;$CWD\lib\jsdk.jar;$CWD\lib\activation.jar;$CWD\lib\jspComm.jar;$CWD\lib\sss.jar
    ENVSET CLASSPATH=$CLASSPATH;$CWD\lib\mail.jar;$CWD\lib\util.jar;$CWD\lib\m11.jar;$CWD\lib\ds.jar;$CWD\lib\pcbe_ds.jar;$CWD\lib\Serialio.jar;$CWD\lib\sss.jar;$CWD\Resources\Japanese.jar
    ENVSET CLASSPATH=$CLASSPATH;$CWD\comp\AliCommunication.jar;$CWD\comp\CommandFileRunner.jar;$CWD\comp\DataLogger.jar;$CWD\comp\DiscoveryListener.jar;$CWD\comp\EventLogger.jar;$CWD\comp\EventTracker.jar;$CWD\comp\Host.jar;$CWD\comp\http.jar;$CWD\comp\picard.jar;$CWD\comp\PowerSource.jar
    ENVSET CLASSPATH=$CLASSPATH;$CWD\comp\QueryServer.jar;$CWD\comp\Security.jar;$CWD\comp\ShutdownBehavior.jar;$CWD\comp\Shutdowner.jar;$CWD\comp\SimpleBroadcaster.jar;$CWD\comp\SMTPMailer.jar;$CWD\comp\SNMPAgent.jar;$CWD\comp\UPSManagerAutoUpdate.jar
    ENVSET CLASSPATH=$CLASSPATH;$CWD\comp\shutdownerlets\OSShutdownerlet.jar;$CWD\comp\shutdownerlets\ExchangeShutdownerlet.jar;$CWD\comp\shutdownerlets\SQLShutdownerlet.jar;$CWD\comp\shutdownerlets\SiebelShutdownerlet.jar;$CWD\comp\shutdownerlets\NotesShutdownerlet.jar;$CWD\comp\shutdownerlets\IISShutdownerlet.jar
    JAVA -Dpicard.main.thread=blocking -DSERIAL_PORT_LIST=COM1; -jspcbe -ns com.apcc.m11.application.PicardApplication @critical.cfg
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    Author Comment

    by:eberhardt2329
    i am still having problems the software can not connect to teh hardware?
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    Author Comment

    by:eberhardt2329
    anyone out there that can help
    0
     
    LVL 10

    Expert Comment

    by:DSPoole
    multiple processors on the server?

    if so:

    JAVA -mp0 -Dpicard.main.thread=blocking -DSERIAL_PORT_LIST=COM1; -jspcbe -ns com.apcc.m11.application.PicardApplication @critical.cfg

    notice the -mp0 - this forces PowerChute to run on the first processor only and tends to take care of the communication issues.
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    Author Comment

    by:eberhardt2329
    I will check I think there is only one processor. Any other ideas?
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    LVL 10

    Expert Comment

    by:DSPoole
    well, it could be your cable.  You need a Smart Signalling cable and a UPS that is supported by the software.  Older APC units are not compatible.

    However, I have found that if I install PCBE and tell it to use a Simple Signalling cable on an older Smart-UPS (like the 900) I can see and somewhat monitor the UPS.

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    Author Comment

    by:eberhardt2329
    i have called apc, and they have confirmed that i am using the right cable any other ideas thank you so much for helping
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