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Netmeeting connection problem

Posted on 2004-10-27
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Last Modified: 2010-03-18
Ok..I just got a web cam to install on our network. The problem is that from the outside of our network I can access the cam..no problem. But from the cam to the outside..no go.. In other words..If I start the call from the outside , it does work, and you do get video and audeo both ways. But if you start the call from the cam, it will not connect to the outside. I can ping good both ways..The firewall is letting the info out..so where is my problem?? Stump on this one...Thanks
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Question by:acpress
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10 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12425856
Hi acpress,

What OS are you using on both ends ?

How about turning off the firewall on both ends.. That way can you make the call from your end ?

After coming to XP , I have not used Netmeeting much but does both netmeeting got the same version ?

Do you get any specific error message when you make a call to that end ?

Can you make a video call fine from your end to a totally different computer through netmeeting ?

SR..
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LVL 49

Expert Comment

by:sunray_2003
ID: 12425892
How are both computers connected to network through broadband and thru router ?
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LVL 2

Author Comment

by:acpress
ID: 12426046
What I have done is set up a laptop with a verizon air card so that it is on the outside of the firewall. The cam is on the inside if the firewall. I am trying to go from the cam to the netmeeting (XP). Going from the Netmeeting to the cam works , video and sound. But no connection from the Cam to the netmeeting. If I put the cam inside the network it works.  The firewall ports are open and I can watch the traffic pass thru..this is why I am stumped...No errors..
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LVL 49

Expert Comment

by:sunray_2003
ID: 12426092
>> I am trying to go from the cam to the netmeeting (XP).

Hmm.. Not clear about your setup..
Are you using XP on both ends ??

What do you mean by Cam , windows messenger or MSN messenger or netmeeting ?

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Author Comment

by:acpress
ID: 12426115
Webcam..its a dlink that hooks in to the network.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12426137
Is this one you are using
http://www.dlink.com/products/?sec=1&pid=293

or if not , can you give us the link of the equipment you are using

SR
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LVL 2

Author Comment

by:acpress
ID: 12426209
That is the one the dvc-1100
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LVL 49

Expert Comment

by:sunray_2003
ID: 12426274
acpress,

Let me think about it.. I have used this but I had the same on the other end.. So never had any issue..

When you say firewall ports are open , which firewall are you talking about..

have you checked the configuration of the Dlink..  donot remember if there is any firewall settings there..

check you XP machine if the inbuilt firewall is turned off and netmeeting can accept incoming calls.
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Author Comment

by:acpress
ID: 12426361
We use a watchgaurd firewall. I made a policy to except and let thru ports 1720, 1731, 389, 522. And also the ports that dlink wanted open.
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Accepted Solution

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sunray_2003 earned 1500 total points
ID: 12426402
can you test as I had asked in my first suggestion comment , what happens if you turn off firewall on either ends.... Will that allow incoming calls to your netmeeting..
this would just prove that connection is fine without firewall..
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