We have a remote user who has outlook 2003. He went into the control panel and opened mail. We clicked "add a new email account". He checked "Microsft exchange Server", he then typed the name of the exchange server, checked the box "cached exchange mode" and typed name in user account. He checked the "check name" and it the name was underlined.
It then went to a prompt, do you want it on private or personal folders. He checked the box
personal folders. When he opened outlook it removed his mail from the exchange server and placed it in in inbox under his personal folder. That mail is no longer on the exchange server.
How can we change outlook so the the mail remains on the exchange server and he can access it by opening the inbox under mailbox - his name rather than the inbox under personal folders