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keyboard slow to respond

Posted on 2004-10-27
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Last Modified: 2008-01-09
I have a Windows XP Home Edition PC and the problem is that the keyboard does respond quickly.  If I'm in a document and type a letter, I have to hold that key down for 2 seconds (hearing 2 soft beeps) and then the letter appears.  All keys react the same way.  I have tried a USB keyboard and another PS/2 keyboard.  The keyboard works fine in DOS and the BIOS Setup screen (intel 865 motherboard) but as soon as you log into Windows normal or safe mode it reverts back to the slow key time.  I have fiddled with the Keyboard settins in Control Panel but none of the settings have any affect.  Have removed keyboard from device manager and it finds it again as the standard keyboard (which it is) and still no affect.  I have also tried updated to XP SP2 and same results, scanned and removed spyware and the Spybot.worm virus but still not fix.

Help, please.  I do not want to have to format and reload if I can avoid it.  
Thanks,
Mike
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Question by:mtk4590
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11 Comments
 
LVL 4

Expert Comment

by:brownmetals
ID: 12427298
Hi Mike.

If the keyboard responds well in DOS and in the BIOS setting, then it's most likely the windows driver that's creating problems. You didn't specify the keyboard make and model number, but I would suggest going to the keyboard manufacturer's website, and downloading the latest driver for that keyboard. Start there first, and see how that makes the keyboard perform.

Also, you can check the repeat rate in the CONTROL PABEL > KEYBOARD applet. Now, this only really applies to holding down a key and watching it repeat across the screen, but it should be noted that the settings should be similar to the following:

Repeat Delay Slider - should be about 3/4 of the way to the right
Repeat Rate Slider - should be all the way, or most of the way to the right (FAST)

While I doubt the settings in here are causing your problem, it's probably a good idea to double check the settings. My best guess at this point is that the keyboar's windows driver is creating the problem.

Good luck!
Jay
0
 

Author Comment

by:mtk4590
ID: 12427399
Using a standard Belkin keyboard and have tried 3 other makes including a USB keyboard, same result.  Changing the Delay and repeat rate have not netted any different results.
Is there a new windows XP keyboard driver, this shows the year 2001.
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LVL 4

Expert Comment

by:brownmetals
ID: 12427444
I would check with Belkin to see if they have a more recent driver for Windows XP. I would also check with Microsoft to see if this keyboard is included on their Hardware Compatibility List (HCL).

www.microsoft.com/hcl

Using the HCL, you ca determine for sure if that product is certified to work with Windows XP.

Good luck!
Jay
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Author Comment

by:mtk4590
ID: 12434255
Here is a new developement: I tried safe mode and still you have to hold a letter key down for 2 seconds before it appears and then you hold the next key down for 2 more seconds and it appears and you can hear an electronic beep beep while you count the two seconds so I created a new user and the keyboard works perfectfly fine.  So, does this tell me that a setting in the registry is probably the culprit and if so, where in the registry would one look?
0
 
LVL 4

Expert Comment

by:brownmetals
ID: 12435760
Hi there.

I'm assuming that the keyboard in question is a USB keyboard. Does this happen after the computer hibernates at all? If so, here's the MS Article for that. They have a fix, but you need to contact them for them to send it to you. This applies to XP SP1.
http://support.microsoft.com/default.aspx?scid=kb;en-us;810063

<b>This article might be your best place to start.</b>
http://support.microsoft.com/default.aspx?scid=kb;en-us;830957

Here's a description of some HKEY_CURRENT_USER keys that include the keyboard. It's possible that the registry key for the user profile you had been using just became corrupt some how.
http://support.microsoft.com/default.aspx?scid=kb;en-us;310595

Hope these are helpful.
Good luck!
Jay

0
 

Author Comment

by:mtk4590
ID: 12436540
Thanks Brownmetals for trying, the keyboard is PS/2, I also checked the links you posted and the registry comes up OK.
0
 
LVL 4

Expert Comment

by:brownmetals
ID: 12436796
Ok, well as long as you've figured out the issue and you're happy with how things are working. That's what's important. ;-)

-Jay
0
 

Author Comment

by:mtk4590
ID: 12439021
I'm still wondering if there is a fix for the other user profile that has the keyboard issue.  Any other thoughts?
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LVL 4

Accepted Solution

by:
brownmetals earned 2000 total points
ID: 12439280
Hi again.

My last thought would be to copy tne newly created user profile to the profile in question. Here's a link to the instructions:

http://support.microsoft.com/default.aspx?scid=kb;en-us;811151

This involves copying over the Ntuser.dat, Ntuser.dat.log, Ntuser.ini files from the new profile, over to the old profile.

Maybe that will do the trick!
Good luck!
Jay
0
 

Author Comment

by:mtk4590
ID: 12450118
Thanks Brownmetals, that did the trick.
0
 
LVL 4

Expert Comment

by:brownmetals
ID: 12453452
Hi there.

Glad that solved the issue. Thanks for the answer/grade.

Jay
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