DVD burner will not recognize Disc - Iomega Super DVD - Iomega HotBurn

I just purchased the following DVD burner and DVD discs.  I installed the burner software (Iomega HotBurn) successfully, but when I click "create disc" - the program says there is no "burnable" DVD available.  

I selected the "create a data disc" option.  I didn't install the "Pro" features as I'm only trying to burn data from my Laptop to a DVD.

Can you tell me what's wrong?

BURNER - Iomega Super DVD Writer / 16x4x16x DVD+RW / 8x4x16x DVD-RW / 40x24x40x CD-RW / USB 2.0 / Dual / Sonic Software / DVD Burner (I21-5456)

This is a bit urgent as I need to start backing up my data discs asap.

I'm on a Toshiba Laptop running XP Professional service pack 2.

Thanks.  April
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First : does the burner show in Explorer, and in device manager? without exclamation marks?
If yes, you can delete the drive and reboot
You can try another usb port also, or in the device manager >tools> check show hidden devices, and delete the usb entries and reboot
Did you try another DVD?
You can try the burner on another system also,
You can try other burning soft, like nero, here a demo version :

Go to the services console management and Disable "IMAPI CD-Burning COM Service", stop it, and then try again.

If it doesn´t work, then try to download a demoversion of Nero and try again.

If it doesn´t work, then try burning on a DVD - R disc.

If it doesn´t work, just return the burner, as it is burned out.

Best Regards!
Before you try returning the burner, check the internet to see if there is a firmware update for it.  These burners are new to the market and sometimes an update solves the problem.  If not, you could always try another disc (other Manufacturer).  The burner may even have a list of recommended discs!

But like nobus said:  make sure your hardware is properly installed, otherwise all the updates in the world won't help!

Hope this helps.
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on my dvd burning program that came with the drive there is an option to "format the disc" or it won't let me burn it or something. i use nero anyway, which doesn't need that... so i don't know if that has any relevence in the iomega burning thing or not- nero has no mention of formatting a disc.... i thought that was more of a floppy disk thing, but maybe that will help.
DVD+ type drives require DVD+ media.  There are 2 different types of DVD media: dvd- and dvd+.  Try using the DVD+R/RW media.
aprillougheedAuthor Commented:
Hi - I've returned the burner and Tiger Direct is replacing it with a Plexor.

Please note that I did have the correct disks.  I used the recommended discs.
I tried formatting the discs.
I tried to make it work on two different computers.

I'll not be buying anything Iomega again.

Thaks, April
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