[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now


XP restarts during: any virus scan, or cleandisk, or diskwipe, or any action that touches RECYCLER folder

Posted on 2004-10-28
Medium Priority
Last Modified: 2008-02-07
I've just reinstalled XP Home (a completely fresh reinstall) onto my partitioned C drive. After installation I did the usual driver updates, and downloaded/installed XP SP1. Prior to this reinstall I did daily Norton Antivirus scans (with most current virus defs.), Adaware, and Spybot scans. No virus or spyware problems were ever noticed recently.

Now, whenever I do any antivirus scan (Norton, Mcaffee, Zonelabs), either an online or offline scan, XP instantly restarts while scanning the C:RECYCLER folder. No specific information or error code is given upon restarting. When I do the CleanDisk utility, XP freezes about 10 seconds into it. Apart from this problem, XP is functioning perfectly.

Furthermore, I tried using a command line function to delete the C:RECYCLER folder. After doing this, XP would not boot up past the initial Windows screen, even when I tried in Safe mode. After several attempts, I managed to boot up successfully, but now the problem remains. I'm unable to do any virus scans because the system restarts while scanning C:RECYCLER.

Any ideas? Let me know if more information is needed. Many thanks!
Question by:john_henry7
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2

Author Comment

ID: 12431269
I forgot to mention....
I've also tried using the Kremlin Wipe Disk, Wipe Free memory utilities. Again, XP restarts without warning.
LVL 12

Accepted Solution

zvitam earned 1600 total points
ID: 12431381
Check you HDD for bad sectors that might be the problem.

Almost all HDD vendor have their own diagnostics utility.

Hope that helps.
LVL 70

Assisted Solution

Merete earned 400 total points
ID: 12431540
you mustn delete recycler instead go to it in C drive and open it and rightclick the script there that is the files you may have deleted and empty it if there is something in there.
If you cant open recycler itself only go to folder options and tick to show all files and folders..

Suggest go to control panel administrative tools applications event viewer and take note of what errors are recorded there> they may help diagnose what problems are happening.
Then boot to safemode press f8 keep tapping it at boot up, then choose safemode and then xp. login as administrater so that you scan your pc without any programs interfering.
I would also check for any corrupted files run sfc /scannow you may need your xp cd.
Run your anti virus checkers.
Do you have 2 anti virus programs installed if so remove one.
Even the most people are very careful I have to let you know taht some updates may be a virus.
try house calls free online scanner http://housecall.trendmicro.com/
  and stinger it is a free stand alone trojan checker http://vil.nai.com/vil/stinger/
and it found one in my recycler as well.;)
But dont try to delete recycler lol. its a system folder.

Windows restarts without warning.  http://www.computerhope.com/issues/ch000605.htm#4
Boot your computer into safe mode, and let the computer run in safe mode. If the computer is still rebooting in safe mode the issue is likely not software related but something else, skip to the next section. If the computer is not rebooting in safe mode it is likely you have software related issue. We would recommend you run through the basic troubleshooting section for your operating system.

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 12431847
Thanks ZVitam,
   I just ran an online HD scan from Seagate, my HD's manufacturer.
It returned a S.M.A.R.T. alert. But then offered no information on if it's repairable, or which sectors might be bad.

What actions can I take to resolve this SMART error? Would reformatting and removing the partition help?

Thanks again

Author Comment

ID: 12431898
I just ran a different sector-by-sector scan from Seagate and, BAM! Instant Restart!

I'm hoping this SMART error is fixable, although my data is backed up.
LVL 12

Expert Comment

ID: 12432222
If you have SMART your HDD will die in afew days, backup you data and replace it.

Author Comment

ID: 12432548
Gotcha, Thanks

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question