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Internet Slow with Router

Posted on 2004-10-28
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Last Modified: 2013-12-14
Hello,

i recently purchased PHEENET BIG 01/4C router. I had problems with ARP packets sent by my ISP so i needed a router. Now, when i have it my I-net Connection is way slower then it was before. Download starts really slow, page won't open (blank pages) and so on, not to mention high ping . I tried several Tweaks but non helped. I have WIN XP w/ SP2, Kaspersky Anti-Virus & Anti-Hacker, with latest definitions, and no virus, i also have Adaware, Spybot S&D and Spyware Blaster and no adaware spam on my computer as i speak. I need to mention that i'm the only one on the network. CABLE MODEM -> ROUTER to WAN -> MY COMPUTER to FREE PORT

If anybody can give me a tip of what to do i would appriciate it.

Thank you in advance
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Question by:idfilip
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10 Comments
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 12444826
You are not the user that asked a question a few weeks ago regarding these ARP packets, are you?  If so, we know that ARP does not broadcast across routers, right?

It is known that McAfee (Privacy Service) will cause this to happen with SP2, so I would try turning off your AV just to test it.  (Do not leave it off..!!)  You might want to try adjusting your MTU size and see if that help out also..  Ck this article on my site..  under DSL and Broadband:

www.doverproductions.com

or go directly:

http://65.24.134.81/KipSolutions/MTU/MTU.htm

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Author Comment

by:idfilip
ID: 12445948
Hey, FE
yes i'm, seems like i'm running from one problem to another. Right now, no ARP requests are reaching my computer. So that problem is solved. However the very first day i installed the router my connectection become slower.

I don't have McAfee, i have Kaspersky AV. I run the latest version 5 and according to Kaspersky there shouldn't be any problems with SP2. I will however test my connection when my AV is OFF.

My MTU was set correctly. It's on 1372 (+28) so it should be 1400. I tried this few days ago but i didn't notice any difference.

I will call my ISP and ask if they have any problems.

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LVL 40

Expert Comment

by:Fatal_Exception
ID: 12446616
Yes, I thought that was you coming back in...  sorry if I repeated everything that is now obvious to you since our last meeting..  If the outside line (WAN) is being saturated, that is the ISP's responsibility, so I agree with your call...
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Author Comment

by:idfilip
ID: 12458998
It seems like my ISP had connection problems, and it happened to be the same day when i bought my router. But HIGH Ping is still there. Usually around 200-300ms. Can this be ISP's responsibility or something else? When i called them they blamed their "Provider"!

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LVL 40

Expert Comment

by:Fatal_Exception
ID: 12459405
That is one of my main issues when dealing with 3rd party providers.  They rent the line from a company that rents the line from the backbone owner, etc., etc....  I believe the SLA (Service Level Agreement) would provide that it it still their responsibility and they need to look into it themselves and make sure that it is addressed by the "provider"...  Personally, I don't hesitate a minute to call them on these types of issues...

FE
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Author Comment

by:idfilip
ID: 12459943
They also said that "Their provider may filtered "some" ports" which cause latency problems. Can this be true or this is just a "don't bother us" answer?
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Author Comment

by:idfilip
ID: 12459968
All in all i think they are just overloaded which is kinda common for "new ISPs". I will probably move to ADSL next month. Thanx for a tips FE.
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Accepted Solution

by:
Fatal_Exception earned 1500 total points
ID: 12462112
I suppose they can be filtering ports on some of their routers, and some providers do do this, but I just don't but that excuse.  I would suggest that the original ARP problem would point the way to the answer, and this is their responsibility.  

And as you correctly mention, it is easy for them to use tech-jargon to get around the Customer's questions.  But then again, most users don't know they can come here to the the straight answer..  :)

BTW:  your are very welcome.!!

FE
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Author Comment

by:idfilip
ID: 12462197
I will contact them again regarding ARP packets.

Thanx for clearing up the situation and pointing me what to do.
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LVL 40

Expert Comment

by:Fatal_Exception
ID: 12462402
Thanks...  and hope to see the issue resolved.

FE
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