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Unable to match a name in the address list

Posted on 2004-10-28
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Last Modified: 2008-02-20
After creating one specific user I am unable to set up a profile in Outlook. It tells me "unable to match to a name in the address list.

I have no problem creating any other users and then setting them up. I can send an email externally and initialize the mail box. The appears in the mail box store, but I still get the message when setting up the outlook client.

I am having no problem creating and connecting any other users. I have deleted exchange attributes and started fresh, still no luck.

As a side note this user only logs on through terminal services, but I am testing the account with a local machine.

I am current with hotfixes and service packs. The box " do not show in address lists" is not checked.

We are bringing the Exchange server online this weekend, so.........HELP!
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Question by:FFNM IT
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4 Comments
 

Author Comment

by:FFNM IT
ID: 12433725
Additional Info, I just set up another user that logs on the same way, (only through Terminal services) and had no problem configuring her with outlook 2000. Hmmmmmmmm
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dis1931 earned 1500 total points
ID: 12433817
Have you checked the name is spelled correctly, were these created manually or by script.  Did this person have a hyphen, long name, etc....sometimes this will be an issue when scripting user creation.  Have you tried deleting their mailbox and re-creating it?
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Author Comment

by:FFNM IT
ID: 12434547
Name is spelled Correctly. User was created manually. No hyphen, and user alias and mailbox are 3 characters long. Deleted and recreated mail box, same result.
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Author Comment

by:FFNM IT
ID: 12464099
Found errors in event viewer for everytime I tried to log him in. Did a repair on the user and he showed up in the GAL and I was able to connect to mail box. Thanks for your efforts dis1931.
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