Citrix Connection and desktop

I have a user who is trying to connect to citrix from the road... usually this isnt a problem, all of a sudden today her profile will not load and the following error is received:

Cannot log you on because your profile cannot be loaded.  Access is denied.  Contact your system administrator.

I have checked the profile citrix uses and the user has full control of the folder.  When I remove the profile from the term services portion of the user object properites I get the error again...

I suppose a profile is required for citrix use?  

When the profile was in place I was getting an error about a file could not be copied because the extension was too long, it was a TIF, but clearing the tifs in the citrix profiles local settings dir didnt help either... any thoughts on how I can get this corrected?

thanks

Derek
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Derek Schauland (Microsoft MVP)IT ConsultantAsked:
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Plastic_1Commented:
Try renaming the profile.  Use something like name.old.  Then have her to try logging in again.  This will create a new profile for her and will most like correct the issue.  Sometimes the profiles get corrupt and the only way to correct them is to rename so that a new one is created.  If there is info in the old profile that needs to be in the new one you can copy and paste that info.

Hope this helps...
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Derek Schauland (Microsoft MVP)IT ConsultantAuthor Commented:
I tried renaming it and got the sam error... Access Denied

I will give it a bit and try it again...
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Plastic_1Commented:
Make sure you are logged on with administrative rights and not as the user you are trying to delete.  Sometimes the profiles get hung on Citrix servers and you will have to reboot the server to free the profile so that you can rename it.
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Derek Schauland (Microsoft MVP)IT ConsultantAuthor Commented:
I was able to rename it ok... browsed to it from my desk where i am logged in as admin...

tried logging in as user via citrix and still nothing... access denied
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Plastic_1Commented:
Check her user account and make sure it is not locked.  Then check in citrix and make sure she has rights or a group she is a member of has right to the app she is trying to access.
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Derek Schauland (Microsoft MVP)IT ConsultantAuthor Commented:
Account locked?  meaning the folder is read only?

She has been on Citrix this week so I am guessing the TIFS not being copied and the maintenance thereof has caused the issue....

the app is a desktop session... and mainly outlook
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Julian HansenCommented:
This sounds like a common problem where the user's profile is not being unloaded when the log out.

What happens is something locks the users registry and it is not unloaded from the registry. When the user next tries to log in they get an error because their profile is already loaded.

To check this browse to

HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
Look through the list of user SID's under this key for one that has the users name in the ProfileImagePath.

If you find it - write down the SID (the key name) and then browse to the HKEY_USERS hive and look for the SID there. If you find it then the user's profile did not unload.

To unload it you can try a few things

1. Open the registry with regedt32 (if not on Win2003). Select the HKEY_USERS\<The_Users_SID> key and try and unload it by selecting Unload Hive from the Registry menu. If this does not work then some process is locking the hive. A likely cuplrit is WISPTIS.EXE the MS Tablet interface thingy that for some reason loads when you launch Adboe Acrobat Reader 6.0 - it has been known to lock the profile - but it can be another process too.

2. If 1 fails then option 2 you can try this
http://support.microsoft.com/default.aspx?scid=kb;EN-US;234606

3. Try UPHCLEAN from Microsoft
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8912-4e18-b570-42470e2f3582&displaylang=en

4. Reboot the machine.

HTH
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Derek Schauland (Microsoft MVP)IT ConsultantAuthor Commented:
I did not find the SID in HKEY\Users so I tried rebooting and all appears well

thanks

Derek
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