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Hotmail - configuring to read HTML email

Posted on 2004-10-28
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Last Modified: 2008-03-06
I'm running XP Home SP2 on my desktop.  Years ago, under W98, I had established a Hotmail account for myself, and one for my wife.  Just recently a problem has surfaced.  My wife received an email in HTML format.  It was readable.  She forwarded it to me.  When I try to open it, I get an error msg. saying the email is in HTML, cant be opened, and I need to configure my Hotmail account to read HTML.

How do I do that?

I sent a request for help to MSN's Hotmail support; and got an answer that doesn't help.  They said to turn on RTF, under Hotmail options.  I've done so, but still get the same error.  Secondly, the answer is bogus, 'cause when I checked my wife's settings, RTF is not turned on; but, as I said before, that HTML email can be read on her account.

Thanks for any help,
Dick_Y
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Question by:ryalmokas
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9 Comments
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 12444377
Which mail client do you use? And what are your account settings? Is it a HTTPMail? Or is it a POP3?
0
 

Author Comment

by:ryalmokas
ID: 12444560
Maail client?  I'm running IE6 and using MSN's Hotmail under Microsoft's XP Home (SP2).  Beyond that, I dont know how to answer what else you're asking for.

How/where would I find what you're asking for?

Regards,
Dick  Y
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LVL 19

Expert Comment

by:RanjeetRain
ID: 12445973
Ok,.. my question doesnt apply to you actually, as you are using web based client to read your mail. Pls ignore that.

Have you tried going to "Options" or "Prefrences"? In MSN it is probably called "Options". Pls look for this link and inside that page there should be something like "Display preferences". With some roaming arouind you can reach to the option to open mail in HTML.
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Author Comment

by:ryalmokas
ID: 12448286
Before asking for help here, I had gone to "options" already. There doesn't seem to be anything there regarding preferences.  here's what's there:
 
Mail Options
--------------------------------------------------------------------------------
 
Junk E-Mail Protection
Use these tools to help keep junk e-mail out of your Inbox.
Mail Display Settings
Change the number of messages shown on a page, hide images in junk e-mail, and more.
Message Replies
Set a different reply-to address for your messages, include the original message in your reply, and more.
Custom Filters
Organize your Inbox and send incoming messages to specific folders.
Hotmail Navigation
Change the orientation and labels of Hotmail’s tab navigation.
Personal Signature
Create a signature to add to your messages.
Mobile Alerts
Receive notification on your mobile device when a new message arrives in your Hotmail Inbox
 
Regards,
Dick  Y
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LVL 19

Expert Comment

by:RanjeetRain
ID: 12452538
It should be under Mail Display Settings.

Do you see an option like:

Display mails using/as -- Text/HTML

?
0
 

Author Comment

by:ryalmokas
ID: 12453546
No.  Here's what's there:
Mail Display Settings

--------------------------------------------------------------------------------
 
 
Customize how information within your Hotmail account is displayed.

 
Messages per Page Select the number of messages to be displayed per page of your Inbox or other folders. Larger numbers require longer page load times.
   10  25  50  100

 
Line Width Select the width (in characters) used to display message text when reading. Smaller widths are better for smaller screens.
   64  72  80  96  132

 
Message Headers When reading a message the Basic setting displays the sender's and recipients' names, the date, and the subject. The Full setting displays additional routing information that may be useful for tracing messages. The Advanced setting displays complete MIME headers (for power users).
   None  Basic  Full  Advanced

 
 Display Internet Images To protect your e-mail address from people who send junk e-mail, you have the option to filter images from e-mail messages until you are sure they are not junk e-mail. Select whether you want to display images automatically, or review messages before choosing to display the images. More Info.
  Display images automatically  Remove images until messages are reviewed  
 
regards,
Dick  Y
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LVL 19

Accepted Solution

by:
RanjeetRain earned 500 total points
ID: 12616515
>> Display Internet Images To protect your e-mail address from people who send junk e-mail, you have the option to filter images from e-mail messages until you are sure they are not junk e-mail. Select whether you want to display images automatically, or review messages before choosing to display the images. More Info.
  Display images automatically  Remove images until messages are reviewed  

Look into this option. Make sure "Display images automatically" is selected.
0
 

Author Comment

by:ryalmokas
ID: 12642944
Thanks.  Sorry it took a while to respond.  I finally got another email that allowed me to test your recommended change  -  and it displayed correctly.

Regards,
Dick  Y
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 12648249
Glad to help.
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