Hello. Got a good one for ya.
I recently began having trouble with adware - pop ups even when not on line - so I ran Norton and it found a ton of viruses (120) and adware but it couldn't delete most of the adware. I already had Spybot on my computer, Windows XP Pro with it's firewall and Norton Internet Security installed and updated so I'm not sure where this stuff came from. In addition, I bought Spyware Doctor and it cleaned up some of the adware. Norton still finds 62 +/-problems but it can only get rid of one or two, and Spyware Doctor finds two that it cannot remove. I rebooted in Safe mode and ran Norton, Spybot and Spyware Doctor again but they still cannot delete most of the problems so I kept the list of the adware files in Norton, updated my permissions, and manually deleted most of the adware. They were in the C drive under the 'System Volume Information' folder. Rebooted in normal mode, ran another Norton sweep and the WebSearch adware (plus others) are found again but this time under the C drive in a folder I can't get to C:\RESTORE... It's like it duplicated the files I deleted (yes I emptied the recyle bin), renamed them and put them in another folder I can't get to.
Also, the two files Spyware Doctor cannot delete are under 'HKLM\SYSTEM\ControlSet001\Enum\Root\Legacy_WintoolSSVC' and 'HKLM\SYSTEM\CurrentContolSet\Enum\Root\Legacy_WintoolSSVC.'
I have also been denied access to an excel sheet that was encripted by me.
I have no idea how to get rid of all this junk. HELP???????????