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Exchange Mailboxes not being backed up!

Hoping you can help me solve this problem with backing up the Exchange Mailboxes. We have several Windows 2003 servers. Backup Exec 9.1 is running on the same server as Exchange 2000 is running on. File backups run fine. However, the backup of the individual Exchange Mailboxes has always been a problem. In short, I think it has possibly never backed up anything. Recently it's been giving the message in the Job Status has been: 'Canceled, timed out'. Byte count: 0. With no job log! Veritas helpdesk has been useless.

I'm thinking it might have something to with the rights of the backup exec account. When I look at the user mailboxes the full mailbox access permission is denied for the backup exec account, although it does have read and delete rights. The backup exec account is a member of the backup operators, the domain admins and the enterprise admins. Could the problem be the fact that full access is denied? If so, how can I allow it for all mailboxes?? Please advise!!

ASKER CERTIFIED SOLUTION

Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security Officer

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Donovan2004

ASKER

Well, the Exchange Agent is installed. Backup Exec has never really worked normally for Exchange. When it *seemed* to backup the mailboxes (according to the byte count at least) they had the red stripe through them in the restore view and all boxes said 0 bytes. I'd rather not apply patches right away, rebooting the server is a bit problematic...

Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security Officer

I'd say you are at quite a dilemma, but unfortunately to fix the problem I believe you are going to have to take some decisive measures. With what you described, I would uninstall the old version, put on the new and piggback all those patches to get the installation all in 1 reboot. I just rebuilt 2 servers yesterday using this exact procedure. At least it minimized the rebooting on the installation. If you have a problematic server on reboots, then perhaps there are more issues and thus it is even more critical to get the data backed up.

Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security Officer

I will ask for the points on this one as I have put forth logical troubleshooting steps and the information necessary to lead to problem resolution