I am hoping against hope that I can get some new insight into a problem that we have been working on for over a week.
The computer was crashing (shutting down by itself) constantly, often triggered by connecting to the Internet or opening aol. (But not always - it also was shutting down when the Internet was not involved, i.e., when trying to back up files on CD.)
When the "system has recovered from a serious error" message would come back up, the Details would show these two files as being problematic:
c:\Documents and Settings\Leonardo\Local~1\temp\wer2.tmp.dir\Sysdta.xmc
(Leonardo is the username)
We troubleshooted with Dell and Netgear, uninstalled the firewall and internet security, uninstalled the wireless mouse, etc. Finally we decided to just cut our losses and buy a new computer.
However, the new computer has the same exact thing happening. Frequent crashing that doesn't seem to have rhyme or reason why it is occuring. (Sometimes related to aol, sometimes related to internet, sometimes just working with files). It seems to be getting more and more frequent that it shuts down, so that it impossible to use the computer.
The error files that come up are the same as above, with the exception of the username for the new computer.
Do you have any insight on what could be happening or what we can do?