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Unanswered question list and ping feedback and bugs...

I'm working on generating a list of questions that appear to still require answers for all the areas I'm PE for.  I'm also running a response reminder ping in those areas on 5-7 day old questions.

What I have so far for unanswered question lists...

http://www.experts-exchange.com/Applications/Q_21304438.html
http://www.experts-exchange.com/Applications/MultiMedia_Applications/Q_21205859.html
http://www.experts-exchange.com/Databases/CRM/Q_21205998.html

Please post any bugs or suggestions here or email them to me (PEName@EE).

turn123,
Page Editor
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turn123
Asked:
turn123
1 Solution
 
turn123Author Commented:
PAQing...
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acmpCommented:
turn123,

chasing up 2-5 day old questions seems a little over zelus. Is there any reason why you picked this time period?

That and the text 'since this question starting to get a little old' is misleading, IMO.

That said I do appreciate mods/etc... trying to keep the questions moving.

This is in responce to http://www.experts-exchange.com/Applications/Q_21204070.html#12582866

acmp<><
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acmpCommented:
nice quick reply ;-)

I'm not too sure how I'd phrase it, but it implied that the question was old when in fact it is new. maybe...

'Please remember to keep the experts up to date with any developments, including any external suggestions or work arounds'

just a though

acmp<><

p.s. Keep up the good work
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acmpCommented:
It sounds good to me, though I'm guilty for frgetting about some questions.

acmp<><
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Sshaker2Commented:
Hi Turn,
This question is irrelevent to me now though it will pop up again I'm sure. I trawled back through posts dating back to 2002 and again no-one had a specific answer to my problem and it seems fairly common.
Probably worth putting in the list as unsolved.
I will post a "please delete" for it
Thanks heaps.

PS: You guys at EE do a great job. Hats off :-)
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mlmccCommented:
A little quick.  Less than 2 days since my comment and only 3 days since the question was asked.
http://www.experts-exchange.com/Applications/Q_21212395.html#12639589

mlmcc
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connelthCommented:
Hi Turn,

Regarding question

http://www.experts-exchange.com/Applications/Productivity_Applications/Q_21210100.html

I have found that the comment left was not helpful to me and I have found the answer for it myself. Should I post the answer as a comment to my own question or should I ask for question to be deleted? Thanks in advance!

connelth
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acmpCommented:
I agree, post the answer and get community support to PAQ it so it can help others. I guess a points refund would be OK too.

acmp<><
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connelthCommented:
Hi Turn,

I have taken your advice and posted the solution to my question myself as a comment, but now what do I do about closing the question since I cannot accept my own answer/comment? How can I get a points refund in this case? TIA!

Connelth
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connelthCommented:


Thanks Turn!  :)


Connelth
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RanjeetRainCommented:
Fine! Still not very late to let you know "I came here" :)
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consigliCommented:
Sorry I was out of the office
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imarshadCommented:
turn123,
            Why dont you post your reminder ping as an administrative comment? For the newbies here at Experts Exchange this reminder might not look very seriuous. They will think that it is just another comment but if it will be highlighted in the Administrative Orange then they might give it much more weightage..... and secondly as many people have posted it earlier that 2 day's non-activity is not a good time to ping.... Perhaps changing it to 5 days is  a better option.......

Imran
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turn123Author Commented:
Imran,

I don't leave admin comments unless I've read the question before posting :-).  Personal preference.  I will consider doing so if the ping is running later then two days.

I've asked if it's alright to pull it back a few days.

turn123
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turn123Author Commented:
Dropping ping date back to 5 days.  I'm not going to look at the admin comment ping till the new release when I need to fix my script to work with the site again :-).
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imarshadCommented:
>>Dropping ping date back to 5 days.
This is good news...... as even on some very busy TA's you still get a chance of gettting an answer even after 2 days.....

>>I'm not going to look at the admin comment ping till the new release when I need to fix my script to work with the site again

Its upto you...... I was just giving a suggestion.....

Imran Arshad
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FalconHawkCommented:
>>Dropping ping date back to 5 days.
Good idea.

Its real good that someone on watching the questions now.
cause have a look at this:
735         01/02/2004         100         CMOS          Lea_Ruiz

its the oldest from the security section... common, NOONE is gonna look at a posted thats more then a YEAR old..... besides, if you get from the first page, you wont be spotted easy, and around the 6th, its most probally a NO-GO
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connelthCommented:
Hi,

This may sound cheap, but I accepted an answer by mistake for question

http://www.experts-exchange.com/Security/Q_21284370.html

Is there a way to reopen it? It turns out there is no way to install AV on a USB drive.

Thanks,

Tom
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turn123Author Commented:
Tom,

You'll have to open a request in http://www.experts-exchange.com/Community_Support/askQuestion.jsp to get a Mod's help or email the Page Editor for Security (expertname@ee) as Security isn't one of my areas.

Turn123
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KnomazeCommented:
So what are we suppose to do when we post a question and are not getting a solution to the problem. I don't want to hand points out for something I already know isn't working ... at the same time having people tell me there is no work around doesn't prove that there isn't one out there.

I've had a few questions like this and the two I have open currently seem to be falling into this trap.
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turn123Author Commented:
Kevin,

Posting a follow-up like you did might get you some more help.  You can also try asking a pointer qeustion in http:Miscellaneous/ and http:Applications/ to get more experts to look at your question.

http://www.experts-exchange.com/help.jsp#hi262

If you give up and want your question deleted with a point refund you can ask a Mod to help by posting in http://www.experts-exchange.com/Community_Support/askQuestion.jsp

Turn123
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concretesailorsCommented:
Why don't you generate a script that will search out the "OLD" questions, and email the author to come back to either select an answer or give us an update to the originating issue? Just a thought. I like hanging out in the EE, and I like to see if the resolutions posted actually worked, or if the auther found a way around his/her issue.
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SebastianAguileraCommented:
I have a topic that was never resolved. Do I accept any answer and close the topic anywys? Or do I just leave it open indefinetly, until someone  anwers it properly?

Thanks!
Seb
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turn123Author Commented:
SebastianAguilera,

If you didn't get an answer you can post in http://www.experts-exchange.com/Community_Support/askQuestion.jsp asking a Mod to help you.  You could also try a link question to get the attention of more experts.

http://www.experts-exchange.com/help.jsp#hi262

concretesailors,

Such as http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21256973.html and http://www.experts-exchange.com/Operating_Systems/MSDOS/Q_21271881.html ;-).

I'm only allowed to run my scripts in the area's I'm the Page Editor for (list in my profile).  DanRollins ran a script like your describing http://www.experts-exchange.com/Community_Support/CleanUp/Q_20698190.html#10472349

If your interested in what the manual cleanup process is you might look at http://www.experts-exchange.com/help.jsp#hs7

Turn123
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LucFCommented:
turn123,

Are you sure your script isn't running too often?
(from the applications update)

>>Comment from turn123
>>Date: 02/13/2005 07:10PM CET
>>ID: 13298595
>>      Author Comment       
>>
>>Updated the list.
>>
>>Comment from turn123
>>Date: 02/14/2005 12:03AM CET
>>ID: 13300104
>>      Author Comment       
>>
>>Updated the list.

That's not even 6 hours inbetween...
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turn123Author Commented:
Luc,

That was deliberate as I made a few small changes and was using the Applications list to test them (Largest list most chance to catch anything I broke) :-).  The Apps list should be the only one with the most recent update.

I'm manually running it in the morning (or afternoon today [EST]) whenever I get around to it which was rather late for me as I was busy with other things today.

Thanks for bringing it to my attention though :-)

Turn123
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LucFCommented:
Ok, no problem :)
I just wanted to know what happened. I've just witnessed a true email loop around my company (1 mail to 500 people became a spam of about 1.7 million emails), just wanted to be sure your tool wasn't run by accident.

Thanks,

LucF
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Thibault St john Cholmondeley-ffeatherstonehaugh the 2ndCommented:
Just had two mails from two different questions that were only asked late last week - Maybe there ought to be at least a couple of weeks cooling off period before bunging a reminder in?

I think the people who asked the questions are trying the various suggestions and a 'hurry up' may not be always appropriate.

Apologies for not reading this thread above so I have probably have repeated some views - that's my vote anyway.

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FalconHawkCommented:
RobinD Wrote:
Just had two mails from two different questions that were only asked late last week - Maybe there ought to be at least a couple of weeks cooling off period before bunging a reminder in?

I can understand why you are saying this, But i dont agree, not completely at least.
First thing you gotta remember is, that the various experts dont participate in 1, or 5 questions at a time, but in 10+. At the time of this writing im busy with about 20 questions. If i had to wait 1 week with every question before the asker finally posts back: doesnt work, and i have to write a new idea of what it could be again, it could take a month before im finally finished with 1 question.  Take in mind that the number of questions add up, and i (like most people) cant remember an exact question after a week. So that would mean i have to re-read everything before i can make another post.

Also, keep in mind that if it takes several weeks before an answer comes, people dont think they are taken serious. If someone asks something, i must put time into writing down, and sometimes searching the solution. I think its not more then fair that askers also show they appreciate it, by posting back fast.

 For the reminder: Do you know how many people just leave their tread to die? i mean, not finisch it? the reminder is there so that you wont forget, or at least give an update your busy with it. New hardware can take a few weeks, so thats understandable, but a question about what is: thisandthat can and SHOULD be completed quickly
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Thibault St john Cholmondeley-ffeatherstonehaugh the 2ndCommented:
FalconHawk,

Appreciate what you are saying, but this was not a technical question that could be resolved immediately:

http://www.experts-exchange.com/Miscellaneous/Q_21403684.html

I have already commented in there before coming to this link (priorities thing - help first, moan afterwards).

If I, or any other participant in the thread had felt that enough time had elapsed then I (or they) would have posted a reminder.

Yes, if you're busy then keeping an idea fluent it would be a problem, but surely there you are talking about technical questions. The two questions I mentioned are both in the Misc TA. It used to be what the lounge was for, but since that was hijacked and had the max points reduced, any question of a somewhat serious nature tends to get asked in Misc as the askers want to reward more than the 50 pt max for a useful answer.

I don't mind waiting until the asker has been helped. Rushing the asker to close the question means sometimes that they have not had the best answer they could have as more research may be required (by all parties).

In short, I don't think that a robot reminder is in anyone's best interests in some TA's - perhaps if 14 days elapsed since the last post then a robot could add a comment, but info about this could be added at the point of asking the question, or just at the top of the TA when opening it?

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FalconHawkCommented:
Indeed, if you talk about the misc section, i think you got a strong point. About the robot: i think that if its for the misc section only, it could be increased to 14 days. Other side of the coin is, that if noone commented in 7 days, the question is most probally death from the pov ofnew posters. and dont forget that a user can post that the question is still valid.

Other thing: This is the applications selection. If you really want to make the point clear to the site management, you should post it into the support selection. the suggestion one i think is best. Heres the link to it:
http://www.experts-exchange.com/Community_Support/Suggestions/
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Thibault St john Cholmondeley-ffeatherstonehaugh the 2ndCommented:
FalconHawk,

>This is the applications selection

Didn't even notice that, surfed on in here from a link in a misc question and my comments were related just to that.

turn123 has opened a question (with pointers to) purely to do with running the robot in misc and I expect that my comment would have been more relevant there.

Sorry for any confusion.
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turn123Author Commented:
Not opening a question when I started running the ping in Misc was a mistake on my part and I apologize.  With hindsight I see that I should have and will try to remember for next time when I start pinging a new area.

Thank you FalconHawk for explaining my reasoning.  I will add that the number I'm seeing tossed around is at 4 days if the asker hasn't responded they probably won't be back :-(.  I personally don't like disappearing askers on questions that I participate in and my feeling is that most experts in Apps Productivity Apps etc... don't like it either.

I'm going to post some of my thoughts in the Misc thread after a while but am trying to get some more of the Misc experts and askers to post their thoughts before I do.

Please feel free to post any ideas for the script's text in the Misc thread as any changes there will probably end up coming back to all the areas covered by this thread.

Turn123

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wbaker57Commented:
RE:http://www.experts-exchange.com/Applications/Q_21390620.html

I assume you are a moderator. I haven't responded because I have been busy migrating a domain of over 500 users in the last two weeks. Re the question above, I will probably call Microsoft for the solution. I love experts-exchange but I simply don't have the time for false leads and cryptic answers. Too much of this site seems to be just that.

Thank you,

wbaker57
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FalconHawkCommented:
to: turn123
I completely agree with you. If you ask, you should also have the patience to listen ;). Anyhow, your doing a great job from what iv seen, so keep up the good work :).

To wbaker57:
Cryptic answers? False leads? Really, if these where here in that abundnace, i wouldv quit after a few days. And since im still here, happily posting, i dont think there are that much "False Leads". The point is, that if you ask a question, there are several answers possible, and also several answers correct. Im mainly in the security section, and there its rare to have to post less then 3 post, because you simply cant look into someone elses PC, so various things may be ablaze there.

Second: Cryptic answers. Answers are never cryptic. I never met someone who is witing real idiocy in techno-terms. What you call cryptic, are simply technic terms. Understand how hard it is to answer sometimes. Some problems need those techo terms because thats what caused the problem. And what if you are gonna post 1 page, where you explain something moderatly simple to an expert, who just wanted details? Moral: If you DONT get it, just ask what you dont understand. people will be more then happy to repost it, written in more clear language.  
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