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Add/Remove Programs all grayed out

Posted on 2004-10-29
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Last Modified: 2010-04-14
I'm running Windows 2000 SP3. When I go to Add/Remove programs, it says "There are no programs installed on this computer but if I scroll down I see all the programs that are actually installed.  If I select one, though, to remove it, both the Change and Remove buttons are grayed out. Anyone know what might be going on?

Thanks for any help.
Steve
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Question by:steva
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8 Comments
 
LVL 27

Accepted Solution

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Asta Cu earned 600 total points
ID: 12449579
Any idea what you did last to change things when this problem arose?
Add\Remove Programs Tool May Not Work After Installing Internet Explorer 5.5 or Internet Explorer 6 on Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;265829

Scanned with a good Viruscan program and updated definition files (deep scan) all drives?  

Checked for Spyware?
http://www.experts-exchange.com/Web/Browser_Issues/Q_20975384.html
Tried running HijackThis and posting log results in a free Analyzer to check?
http://www.experts-exchange.com/Web/Browser_Issues/Q_21149514.html
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LVL 27

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by:Asta Cu
ID: 12449582
Are you logged in as Administrator?  Tried Safe Mode?

For IE - cleared cache?

Checked the Event Logs for problems/errors?
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LVL 27

Expert Comment

by:Asta Cu
ID: 12458565
Thank you for the good news, so pleased I could be of help to you.
Best wishes,
":0) Asta
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Author Comment

by:steva
ID: 12458574
astaec,

Your Microsoft link had a link to another KB article (266668) that suggested as the fifth solution to this Add/Remove problem - if 1-4 didn't solve it       - to update the OS in-place.  I did this, after their 1-4 solutions didn't help, and the in-place update did correct it.

I suspect this all had something to do with me installing VC++ 6.0 Enterprise editition, which complained all the way through of missing DLLs.  Even though the Add/Remove function seems to work now as expected, after thein-place upgrade, when I select the VC6++ installation in Add/Remove and selecte remove to remove it complains that it can't remove it because of some missing components.  Anyway, that's another problem that doesn't bother me too much right now.  

Thanks for your help.  I released the points to you.
Steve
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LVL 27

Expert Comment

by:Asta Cu
ID: 12458582
Thanks, Steve, for expounding further.  When I find 'dll' issues within the Operating System environment; the dll cache is often at issue.  Then, regarding VC ++, and in both situations, some fixes may be found by 'updating' and adding applicable patches and service packs.  Without knowing more, a bit of a 'guess' on my part.  Sometimes DLLs could be at issue because dynamic link library files aren't updated correctly, sometimes old ones need to be unregistered, new ones registered and so on....  I rely heavily on Event Logs and specific error messages to make troubleshooting a bit more expeditous.  But all in all, find troubleshooting in general to be quite an adventure, with all the end-user variables and possibilities that can hit us between the eyes, so to speak.  Listening further when time permits.
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LVL 27

Expert Comment

by:Asta Cu
ID: 12458596
I did, though, note a number of bugs related to various environments for VC++6 Ent Ed; a few samplings
http://bugs.mysql.com/bug.php?id=2471
Another good link from which to query...
http://msdn.microsoft.com/vbasic/
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Author Comment

by:steva
ID: 12458786
You day the dll cache is often a problem.  What is the solution?  Can this be cleared?
Steve
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LVL 27

Expert Comment

by:Asta Cu
ID: 12458853
I was going to make some recommendations in using the sfc /scannow process to review your system files and restore missing items.... but you're running an older version of W2K, not yet applied current service packs, so this is risky.  Example:
The SFC /SCANNOW Command May Overwrite Hotfix Files
http://support.microsoft.com/default.aspx?scid=kb;en-us;814510

It may benefit you (IMHO), to check for Service Pack updates to W2K
http://support.microsoft.com/kb/260910/EN-US/
http://support.microsoft.com/common/canned.aspx?r=d&h=microsoft+windows+2000+post-sp4+fixes&ll=&sz=kbwin2000presp5fix&fr=&du=&sd=gn&ln=en-us&cnd=1&vr=&cat=&vrl=&sg=&maxresults=250

Windows 2000 Service Packs
http://www.microsoft.com/windows2000/downloads/servicepacks/

":0) Asta
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