Solved

Windows will not install on my computer!

Posted on 2004-10-30
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Last Modified: 2013-12-29
I was given an HP Vectra VLi8 with no OS. Having installed 98SE about 100 times, I thought it would be a piece of cake. Two days later and no luck, I'm asking for much needed advice before I strip it for parts.

This is a clean install on a drive newly formatted with FAT32. I know the drive works.

I run setup from the startup disk. Everything goes fine until I get the window stating:

You must provide computer and workgroup names that will identify the computer on the network.

At this point the computer freezes and I can't continue with setup. I have rebooted once to see what would happen. Setup continued, skipping the network window, but after it completed, the computer would only start in safe mode.

I've tried a different hard drive, ram, pulled all add-on cards, set bios to default settings, disconnected the cdrom, disabled the network adapter in bios and updated the bios. Nothing has worked.

One time I connected the hdd to my xp machine. I formatted it with FAT32 and copied the win98se cd to a folder. I then took that drive to the Vectra to see if it was the cdrom. Setup started and I got this message:

Message SU0013

Setup cannot create files on your startup drive and cannot set up Windows 98.

Also, sometimes the system won't POST the first time. Now I'm suspecting a faulty mobo.

Lets try XP!

I format the drive in NTFS, setup copies all the files, "computer will reboot in 15 seconds", then the system freezes while "Restarting computer..." I trying rebooting but get a blank screen when Windows is supposed to start.

This thing's got some bad mojo!

Anything I missed? Any bizarro BIOS setting I need to change. Otherwise I'm pulling it apart!!!

Cheers

g
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Question by:schvankus
    18 Comments
     
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    Accepted Solution

    by:
    I can't really think of anything you missed, but here is a bit more explanation of what error code SU00013 means:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;129971
    "SU" Error Message List for Windows 95/98/Me Setup

    Error SU0013
    Setup could not create files on your startup drive and cannot set up Windows. If you have HPFS or Windows NT file system, you must create an MS-DOS boot partition. If you have LANtastic server or SuperStor compression, disable it before running Setup. See SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

    This error can also occur if you try to install the retail version of Windows 95 over an existing installation of OSR2 on a hard disk using the FAT32 file system.

    This error message can also occur if you have a FAT32 partition and you are installing Windows 95 (retail version), which only expects FAT16. This error can also occur if you are running EZ Drive and you have the Floppy Boot Protection option enabled in EZ Drive. You should be able to resolve this error by disabling the Floppy Boot Protection option in EZ Drive.

    The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
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    by:nobus
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    by:Physicistm
    Hmm sounds like you've tried everything already. How's about trying to installing Windows on the hard drive in another computer .... see if the hard drive works .... in another machine ...
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    Assisted Solution

    by:indianelectron
    hi

    I have an  HP Vectra too. Sometimes that happens with me too. For me i just removed the lan card and installed windows from a different cd and NOT from the cd given to me when i buied it. I have installed windows xp on it too.

    The other possible reasons can be the acpi needed to be disable from the bios settings. That interface can hinder with windows while shutting/rebooting/standby.

    If all this wont work then try to run linux over it. There are flavours available which runs from the cd itself, they dont need to be installed. One such it knoppix. Check it out. Its freely downloadable from www.linuxiso.org. This will make sure that your hardware is ok.
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    by:schvankus
    nobus: tried zeroing the drive before with no difference. i've also tried different drives with same problem.

    Physicistm: tried that and received "invalid boot disk" error

    indianelectron: the lan port is part of the riser card so i can't remove it. the cd is a ms 98se disk that i know works. i've never tried linux before. is knoppix easy to install or will i need to learn lots of command line stuff! i'm a geek without much free time :)

    cheers

    g
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    Expert Comment

    by:nobus
    Could be a motherboard problem; but you can still try a PCI disk controller as the one here :

    http://www.shopgenie.co.uk/UK_listing/gen_1/J000016703.html
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    by:Physicistm
    Well seems to me like this is a hardware failure on the HDD, don't see any other reason for not functioning ...
    since LOW-level format or zeroing is not helping out.

    In vectra it could be that you have somekind of BIOS writing protection maybe you can't write to a boot sector.. did you check thatone out?
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    by:Physicistm
    nobus might be right too...
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    Expert Comment

    by:amor_amol
    Which MOBO do u have if its GVSR u wont be able to install Win98 on it cos it doesnot support Win98
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    by:schvankus
    the mobo is a KZM-6120. it came with a piii 450 so i'm sure it came with 98 as well. i tried xp with no luck either.

    i just can't understand why it continues to lock up at exactly the same point during installation. very odd.

    thanks for the help.

    g

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    Expert Comment

    by:nobus
    Did you try the other ide connector?
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    by:Physicistm

    Ohh gee !! Why didn't you say that before?

    That's an old mainboard? How big is the Hard drive ? That mainboard hardly recognizes anything above 8 Gb (barrier). You will have to upgrade BIOS. Besides that if that doesn't work then you will probabyl need a drive overlay which will trick out the BIOS so that you will gain maximum capacity of your drive. Most likely it's the BIOS that doesn't recognize the Hard drive as it should, beacuse as you probably formated the hard drive after such drive overlay software was deleted and now you can't bring it back working (if that's the case)

    A good drive overlay software can be found at ... www.ontrack.com .. (offcourse not free) but also some manufacturers of hard drives provide those like Seagate that can solve this problem ... (look up to the first nobus post)

    There's also a reason why many of those old Vectra's are there for lil' money .. cause there's been numerous hardware errors on those likewwise problems with motherboard and other hardware ...
    ..
     check out the riser board for damage(the vertical board with FDD, IDE and RJ-45 ports).

    Make also sure that your hard drive isn't set to CS but specificly to Master (perferably) or Slave(less perferably)
    I think this should work ...

    Take few of those an call me back in the morning :))
    Cheers!
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    by:nobus
    you can also use a pci hard disk controller :

    http://www.shopgenie.co.uk/UK_listing/gen_1/J000016703.html
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    by:Physicistm
    And you may also wanna look at this :

    http://support.microsoft.com/?kbid=200119

    Regarding the SU0013 message:
    If you're not Using Win98SE and even if that is the case ... I'd suggest formatting the hard drive with FAT32 from Win98 Setup CD or Floppy and not frm WinXp ... came accross few times that Win98Se didn't like XP's FAT32 .. was stunned too .. and never figuered out why ....

    And I think it could be a good idea if you could remove the Network card out of the computer ... and once you installed OS , then stick it back in .... just to be sure ....(that's just an idea, that just came up)

    Cheers!


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    by:schvankus
    nobus: the other ide connector is actually for a slimline cdrom drive. that's not an option.

    Physicistm: the vectra will support larger hdds, but i've tried a 4.3GB with the same problem. Drive is set as master.  Can't see any obvious damage to riser card. Everything else on it seems to be functioning.

    nobus: pci disk controller card sounds good, just don't have one or want to spend anymore on this.

    Physicistm: I've formatted the drive with a 98se boot disk. Same problem. Network adapter is part of the mobo.

    I tried disabling the network in BIOS. During 98 installation, I was not asked for a computer name for the network setup. Then I kept getting these:

    Windows Networking

    The following error occurred while loading the device VNETSUP
    Error 6261: No computer name has been specified. To specify one,
    double-click the Network icon in Control panel, and then click the Identification tab.

    I booted into safe mode, disabled the network card in device manager (why is it still showing up?) and removed Client for Microsoft Network. Computer continues to give the above error and reboots my computer.

    I'm convinced the network adapter on the mobo is faulty. I'm tossing the box.

    Thank you all for your suggestions.

    Cheers

    g
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    Expert Comment

    by:nobus
    >>>    nobus: the other ide connector is actually for a slimline cdrom drive. that's not an option    <<< You can connect a 2° device to it, or use it for test purposes alone for the moment.
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    by:schvankus
    the ide cable for the slimline drive is different than the one for the hdd. i don't have any adapters to try it.

    thanks for all your help, nobus. i really do appreciate it.

    cheers

    g
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    Expert Comment

    by:nobus
    do you have a 2° ide connector on the board? if yes, hook up a normal cable and cd rom to test
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