System Recovery or Data Recovery on Sony VAIO PCG-TR2AP Notebook - Critical Situation
Posted on 2004-10-31
Environment: SONY VAIO PCG-TR2AP Notebook running Windows XP Pro with Service Pack 2.
A customer called me up today for help with her Sony VAIO notebook. No matter what she does it ends up booting to the blue Microsoft Windows XP screen and no further. She says this began after installing SP2. I can't be sure if SP2 got all the way on or not.
I've tried safe mode, debugging mode, last good mode, enable boot logging, anything to trick it into going somewhere where I can work with it. It always goes to the same place and hangs. CTRL-ALT-DEL does nothing. I can get into the system bios setup menu, but that's done no good.
She's been to SONY and they say they can tell her how to wipe her hard drive and reinstall from their boot partition. She'd do this, but needs the data off first. If this were a desktop I'd just pull the hard drive, put it into another computer, and copy it from there.
Best case would be to recover her system without wiping it. Second best case is to recover the data off it and then wipe.
Further complications are the fact that she no longer has her XP Pro install disks, has no backups, and she's leaving on a business trip to Europe Tuesday morning. She needs the notebook and data for that trip. One more thing, she thinks she may have some of the data on an older laptop. She has asked me to call her ASAP if I think the data is unrecoverable so she can go to that one and try to get it off there.
Ps. I tried to make this question worth 1000 points but it won't let me. I thought with premium services I could assign it a difficulty above 500.