Internet Explorer 6 - Java issue

Posted on 2004-10-31
Last Modified: 2012-06-27
I receive the following msg when downloadign a file from Iomega, do I need to install a Java program?

"We are unable to process your request. Please press the BACK button on your browser and try again.

If your browser does not have JavaScript turned on, please turn it on before attempting to complete the form."

I'm using XP Home edition, IE 6.02, have run scan with XP CD, instaled MSVM, and have the following settings in
Internet Options

Internet : all radio buttons are set to “ENABLE”

Advanced: Java (Sun) – Use Java 2 V1.4.2-05 for <applet> “CHECKED”
            Microsoft VM – all “CHECKED”
Question by:RBoone
    LVL 65

    Expert Comment

    Hello RBoone =)

    Is the problem only with this particular file or u cannot view other java applets also ??
    coz if problem is with only this file, then the file can be corrupted, can u give me the address so that i can check ??
    LVL 65

    Accepted Solution

    Also try going here >>
    if it can tell and show u ur Java version, then ur system must not have any Java viewing problem :)

    Author Comment

    I ran the Java test and Java is working.  

    I also got one step further with in the Iomega download process for version “HotBurn for PC Update 2.5.1, and the software started to download.  However, the following error msg appeared:

    “An error has occurred in IE. IE will now close.
    If you continue to experience problems,
    Please restart your computer.”

    Here is another site –
    today I get a msg that “The page cannot be displayed”,
    while yesterday I was able to access the site, fill out the requisite information to download the software “Learning DesignerTM Software Demo” but after submitting the form nothing downloaded.

    After restarting the computer the above errors are still persistent.
    LVL 65

    Expert Comment

    hmmmmm try this first, goto IE>Tools>Internet Options>Advanced and under Browsing untick Enable Third Party Browser Extensions(requires restart)
    Restart and now check if same problem, if NO then it was becoz of a corrupted or bad BHO, try using BHODemon to
    disable the BHOs and trace out the culprit one, BHODemon >>

    Also give a try to run this tool, IEFIX >>
    Post Back :)

    Author Comment


    I'm fixed thanks

    untick Enable Third Party Browser Extensions did the trick
    LVL 65

    Expert Comment

    great, but dont forget to trace out the culprit BHO as this shows that the error was coming due to a bad or corrupted BHO :)
    Cheers ^_^

    Author Comment

    I ran the BHO and found one file out of four that I deleted.  However, I'm having other problems and I dont believe it's related because it also happened prior to the content of this thread. Here it is.

    When I try to access the Cingular Wireless webpage the IE browser hangs and never gets there. I had this problem with the Cingular website for several months now, called Cingular and they thought I should contact the ISP, they don’t know what’s wrong.  I checked to see if the address was flagged in the Restricted Sites, but I don’t see it. I went through clearing the files etc.  Ran the spybot ad aware and mcafee no help.  Here is what happens upon closing the page the following msgs appear:

    “End Program – Cingular Wireless – Microsoft Internet

    This Program is not responding.

    To return to Windows and check the status of the program, click Cancel.

    If you choose to end the program immediately, you will lose any unsaved data. To end the
    Program now, Click end now.”

    Clicking End Now results in the Following msg appearing:

    “You chose to end the nonresponsive program, Internet Explorer
    The Program is not responding
    Please tell Microsoft about this problem”

    Here are the reports:

    Internet Explorer:

    Error signature

    szAppName: IEXPLORE.EXE szAppVer:6.0.28001106 szModName: hungapp szModVer: offset:: 00000000

    Error Report Contents


    LVL 65

    Expert Comment

    I dont have any problem with this website.... :)
    tell me did u run that IEFix tool... may be IE need some repairing !!

    Also if repairing fails, try this, Download HijackThis v1.98.2 from here, run it and Save the LOG file:

    Then Post that log at this site >>
    have it analysed, and then scroll down to the page, hit Save analyse button, it will open a new page, copy the address of that page and paste it here. :)

    Author Comment

    LVL 65

    Expert Comment

    only two nasty entries

    >> O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe >>

    >> O4 - HKLM\..\Run: [eMusicClient Systray] C:\Program Files\eMusic\eMusicClient.exe  >>

    So fix them both, and restart to check ??
    if still no go, then try this, Goto Start>Run>msconfig>Startup, and untick all applications except those which are for ur AV and Firewall softwares
    now goto Services section, and tick Hide Microsoft Services
    and now untick all those third party services which are not for ur AV and Firewall softwares
    restart and now connect to internet and try if u can access the website or not
    if u can then re-enable each applciation and service at a time and trace out the culprit one :)

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