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Appletalk based Errors in Event Viewer on Windows 2000 Small Business Server

Posted on 2004-10-31
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Last Modified: 2008-01-09
I am getting a series of errors in my Application Log as follows

"The open procedure for service "AppleTalk" in DLL "C:\WINNT\system32\atkctrs.dll" has taken longer than the established wait time to complete. There may be a problem with  this extensible counter or the service it is collecting data from or the  system may have been very busy when this call was attempted"

"The Open Procedure for service "AppleTalk" in DLL "C:\WINNT\system32\atkctrs.dll" failed.  Performance data for this service will not be available. Status code  returned is data DWORD 0. "

"Unable to open ATK device for R access. Returning IO Status Block in Data. "

Could you please tell me what is going on here and how to stop this.  Our entire infrastructure is windows based, so I'm unaware of why we should need AppleTalk, or what it is for that matter

Tks
Ray
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Question by:RayCampion1971
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11 Comments
 
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Accepted Solution

by:
Zaheer Iqbal earned 2000 total points
ID: 12461426
Double check under network properties and make sure no appletalk protocols services are installed..
http://www.eventid.net/display.asp?eventid=1008&eventno=70&source=Perflib&phase=1
http://support.microsoft.com/default.aspx?kbid=226494
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Author Comment

by:RayCampion1971
ID: 12461601
I've cheked, there is an entry in network properties for ApleTalk - but it's not being used by the connection.  If I try to uninstall it it says it is needed by Print Services for Macintosh.  I'm happy to remove this service - any ideas how?
Tks
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LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 12461620
So u are sure u do not need the service to connect to Apple mac's???
Need to login as administrative and just uninstall it... from the network properties..
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LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 12461626
Thanks for the points and I am glad to help.. :)
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Author Comment

by:RayCampion1971
ID: 12461848
I was loged in as administrator - and it still wouldn't let me unistall it from the properties - gave the error

"Could not uninstall the Apple Talk Protocol component - Apple Talk Protocol is still required by the following componenets and cannot be unistalled until those components are uninstalled  - Print Services for Macintosh"

Any ideas on how to uninstall this
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LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 12461913
Ok you have a print services for mackintosh installed also uninstall that before you can uninstall the protocol..
Ok go to start --> settings --> Control panel --> Add/Remove Windows components.. --> other network file and print services.  Then click details and then untick the one for apple mackintosh..
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Author Comment

by:RayCampion1971
ID: 12464378
OK - this is getting a little worse.  I've just tried to open the control pannel and when I click on it, nothing happens.  I've tried rebooting the server, but that has made no difference.  I've also tried to go to Configure Your Server in administration tools, and that doesn't respond either.  I've ran antivirus, and spybot to check for faults - but nothing.  Any theories?
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LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 12467419
Ok any errors in event viewer???
I would issue a disk check on your server...
Let this run through then try again..
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Author Comment

by:RayCampion1971
ID: 12476649
OK - I've run disk checks an nothing has changed, I'm still having the problem where nothing happens when I click on Add Remove Programs.  Also, there are a few other things that aren't right - not sure if they are all symptoms of the same disease.

1  Windows explorer - If I click to view the folders, the left side of the window where I would expect to see the folders is all greyed out

2  Clicking on Configure my server - nothing happens

tks
0
 
LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 12477736
any erros in event viewer???

Ok ull need the original cd which u used to install windows server
Start --> run Sfc /scannow
Try That..
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LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 12477791
Have u done a full virus scan ...
Online scan http:\housecall.trendmicro.com
You may have a virus
Try this also..
Download HIjack this  run it and post the log here. http://www.hijackthis.de
This will tell if there is culprit lurking...
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