Solved

McAfee Framework Sevice Problem

Posted on 2004-11-01
18,382 Views
Last Modified: 2008-09-03
Hi
When I am trying to install a McAfee product, (Groupshield, Virusscan 7.1.0 or 8.0.0, or Protection Pilot)  I keep getting the error message: Error 1920.Service McAfeeFramework (McAfeeFramework) failed to start.  Verify that you have sufficient privileges to start system services. Abort / Retry / Ignore.
The computer OS is SBS Server 2000.

Thanks for your help.
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Question by:Allan_Shiels
    17 Comments
     
    LVL 57

    Expert Comment

    by:PeteLong
    click start > run > services.msc

    locate the McAfee Framework Service on the list, ensure its startup is set to automatic (right click > properties) and ensure the sratup account details are set to "local system account" (on the log on tab)

    Pete
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    Author Comment

    by:Allan_Shiels
    Thanks,
    The McAfee Framework service is not present in the list of services.
    0
     

    Author Comment

    by:Allan_Shiels
    I have upped the points value of this, as the problem has been with use for more than a week now and we have exhausted all avenues that we know about.

    We have also contacted Mcafee support center, who said they would escalate the problem to 2nd tier tech support - but they have never got back to us.

    Any more help would be greatly appreciated.
    0
     
    LVL 57

    Expert Comment

    by:PeteLong
    sorry Allen

    more info

    are you using EPolicy orchistrator? hav the AV agent been installed on the client? (usually called FramePkg.exe)
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    Author Comment

    by:Allan_Shiels
    Hi Pete
    The setup we were using was Groupshield, Protection Pilot, and Virus Scan together.
    I have tried forcing the framepkg.exe to install manually.
    It always seems to come down to the error installing the framework service.
    Thanks
    0
     
    LVL 57

    Accepted Solution

    by:
    OK sounds like the framepkg.exe file is the problem, you need to recreate the framepkg.exe file and when its created it will ask for the logon username and password that it will install under, I do this from my ePO console
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    Author Comment

    by:Allan_Shiels
    I dont actually have ePO installed , Protection Pilot is a cut down version, I will check and see if can recreate it from there.
    I do have access to ePO under terms of the licence, so if needed I could install.  I cant get access to my clients site till tomorrow am,  So I will try then. Thanks
    0
     

    Author Comment

    by:Allan_Shiels
    Ok
    I cant install ePO as I dont have access to it.
    The agent install files are within the \Protection Pilot 1.0.1\Setup\Agents\EPOAGENT3000\3.1.3\0409\InstallFiles directory i have tried to install from this directory but I get the error

    Searching for previous install...
    The command line parameters specified are invalid.
    The installation was not successfull!

    This is when trying to run the frminst.exe file.
    0
     
    LVL 65

    Expert Comment

    by:SheharyaarSaahil
    Read some suggestions here also >> http://forums.mcafeehelp.com/viewtopic.php?t=9092
    may be u can get some idea :)
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    Author Comment

    by:Allan_Shiels
    I have looked at that previously, it has not helped though :-(
    Thanks
    0
     
    LVL 65

    Expert Comment

    by:SheharyaarSaahil
    ok plzz try this, go here >> http://ts.mcafeehelp.com/chat.asp?oaid=95
    and give ur informations,,, and chat with a person there on ur problem,,,,, i have talked to them many times and they are really good at support :)

    Hope they know the problem u are facing and its solution too =)
    0
     

    Author Comment

    by:Allan_Shiels
    nope they couldnt help, because it is a business product
    0
     
    LVL 57

    Expert Comment

    by:PeteLong
    Hello Allen, Im unfamilliar with your setup

    Ive only ever created the frampkg agent files from ePO and they are system specific, i.e. each systems framepkg contains logon info and the location of the AV update database, there must be some method of creating it under your licencing, have you spoken to your software vendor?
    0
     

    Author Comment

    by:Allan_Shiels
    I have been in touch with NAI/Mcafee and have an ongoing case reference, however the response is somewhat sluggish, I think they might have given up as I havent had any correspondence for 2 weeks.
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    Author Comment

    by:Allan_Shiels
    Hi Pete
    Finally got it sorted.  Managed to get Protection Pilot reinstalled and manually recreate the frampkg.  Stopped all Mcafee processes and services, manually ran the frampkg.exe file, this reinstalled the framework service correctly.
    As you pointed me in the direction of the framepkg.exe file I will award you the points.
    Many Thanks
    Adam
    0
     
    LVL 57

    Expert Comment

    by:PeteLong
    Thanks Adam - glad you are fixed
    0
     

    Expert Comment

    by:yuvraj055
    hi
    For re-installation solution


    after uninstall

    1 step :
    stop  services of mcafee framework,by "services.msc" command at command prompt
     
    2 step:
    Remove mcafee folder from

    C:\Documents and Settings\All Users\Application Data(hidden folder)
    3 step
    Remove Network associate folder from

    C:\Program Files

    Try to reinstall again.
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