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No access from system tray

Posted on 2004-11-01
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Last Modified: 2010-04-26
I`m currently re-loading much of my software mainly via web-downloads onto one of the PC`s I`ve recently built. There`s NO  problem booting up or connecting online for both Internet and email. However when I go into the tray to select, say, My Documents or My Computer a problem has just recently developed where the system immediately crashes! Eg, Start to tray is fine, but when selecting it immediately reverts to the desk top and halts everything untill I re-boot to access Internet.. I have scanned with Panda anti-virus which includes a firewall and clear of viruses as expected. I have SP2 from CD installed and Ewido Security which compliments the anti-virus, also Spy Blaster - though perhaps the latter is now redundant. If it is a configuration problem I will have a difficulty uninstalling as I need the My Computer access unless there`s an alternative..
Advice appreciated with thanks   -  longlife      
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Question by:longlife
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Expert Comment

by:sunray_2003
ID: 12462798
Hi longlife,

When you say access "my documents" and "my computer" near the system tray , do you mean the word "my computer >>"
just to left of the system tray but in the task bar ?

Try these

a) boot to normal mode
go to start --> run--> msconfig

go to startup tab and disable all applications except anti-virus and firewall
go to services tab and check "hide microsoft services" and then uncheck all services there

Restart and check now

b) go to start > run > sfc /scannow and press Enter
Have your XP CD ready.
restart and check if that issue still occurs.



SR..
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Author Comment

by:longlife
ID: 12473744
Sun Ray:  Re answer - Thanks - It didn`t work but I have concluded that it must be a bug. The reason is that I am also re-installing (downloading) on a second PC with some of the same software and the problem has re-occurred there too..  At a certain time MS returns "DrWatson Post Mortem Debugger has encountered a problem..." and most Windows installed areas are blocked - including Recycle Bin - just glad Internet`s OK. There`s a software I`ve re-installed called "I E Contacts Spy" which is an IE plug-in listing, and I`m wondering if this is causing the hiccup in view of current security updates.
Cheers - Longlife            
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Expert Comment

by:sunray_2003
ID: 12474041
can you uninstall some of the softwares that you installed recently and figure out which one might be causing the issue

Also try to login using a different new user account and see the behaviour there
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Author Comment

by:longlife
ID: 12475970
To Sunray-
Thanks for the speedy return and advice. I`d considered uninstalling as you`ve suggested, to track the culprit. But I can`t get into the area through My Computer to the Install/Uninstall panel as it`s one of the blocked accesses. I`ll try through
Start/All Programmes
Regards - longlife    
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Expert Comment

by:sunray_2003
ID: 12475983
you are saying , you cannot access control panel > add/remove programs ?

try to login in safe mode and as administrator and then try
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Author Comment

by:longlife
ID: 12476822
Sunray-
You`re a genius!!  I took your advice and went through Safe Mode to Administrator, then Control Panel, and uninstalled the couple of programmes where I thought one, at least, was to blame and the problem is solved.. Perhaps it had an SP2 conflict.
With thanks - Longlife  
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sunray_2003 earned 1000 total points
ID: 12476830
Thanks for your nice words. Put those words in my feedback so that everyone would know..

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