No access from system tray

Posted on 2004-11-01
Last Modified: 2010-04-26
I`m currently re-loading much of my software mainly via web-downloads onto one of the PC`s I`ve recently built. There`s NO  problem booting up or connecting online for both Internet and email. However when I go into the tray to select, say, My Documents or My Computer a problem has just recently developed where the system immediately crashes! Eg, Start to tray is fine, but when selecting it immediately reverts to the desk top and halts everything untill I re-boot to access Internet.. I have scanned with Panda anti-virus which includes a firewall and clear of viruses as expected. I have SP2 from CD installed and Ewido Security which compliments the anti-virus, also Spy Blaster - though perhaps the latter is now redundant. If it is a configuration problem I will have a difficulty uninstalling as I need the My Computer access unless there`s an alternative..
Advice appreciated with thanks   -  longlife      
Question by:longlife
    LVL 49

    Expert Comment

    Hi longlife,

    When you say access "my documents" and "my computer" near the system tray , do you mean the word "my computer >>"
    just to left of the system tray but in the task bar ?

    Try these

    a) boot to normal mode
    go to start --> run--> msconfig

    go to startup tab and disable all applications except anti-virus and firewall
    go to services tab and check "hide microsoft services" and then uncheck all services there

    Restart and check now

    b) go to start > run > sfc /scannow and press Enter
    Have your XP CD ready.
    restart and check if that issue still occurs.


    Author Comment

    Sun Ray:  Re answer - Thanks - It didn`t work but I have concluded that it must be a bug. The reason is that I am also re-installing (downloading) on a second PC with some of the same software and the problem has re-occurred there too..  At a certain time MS returns "DrWatson Post Mortem Debugger has encountered a problem..." and most Windows installed areas are blocked - including Recycle Bin - just glad Internet`s OK. There`s a software I`ve re-installed called "I E Contacts Spy" which is an IE plug-in listing, and I`m wondering if this is causing the hiccup in view of current security updates.
    Cheers - Longlife            
    LVL 49

    Expert Comment

    can you uninstall some of the softwares that you installed recently and figure out which one might be causing the issue

    Also try to login using a different new user account and see the behaviour there

    Author Comment

    To Sunray-
    Thanks for the speedy return and advice. I`d considered uninstalling as you`ve suggested, to track the culprit. But I can`t get into the area through My Computer to the Install/Uninstall panel as it`s one of the blocked accesses. I`ll try through
    Start/All Programmes
    Regards - longlife    
    LVL 49

    Expert Comment

    you are saying , you cannot access control panel > add/remove programs ?

    try to login in safe mode and as administrator and then try

    Author Comment

    You`re a genius!!  I took your advice and went through Safe Mode to Administrator, then Control Panel, and uninstalled the couple of programmes where I thought one, at least, was to blame and the problem is solved.. Perhaps it had an SP2 conflict.
    With thanks - Longlife  
    LVL 49

    Accepted Solution

    Thanks for your nice words. Put those words in my feedback so that everyone would know..


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