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Outlook 2003 Small Business - Offline Folders

Posted on 2004-11-01
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Last Modified: 2010-04-08
I just installed SBS 2003 and I am using Outlook 2k3 with contact manager.  I do not need to use offline folders, but the button to diable is grayed out.  How do I correct this.
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Question by:UMOS
    13 Comments
     
    LVL 49

    Expert Comment

    by:sunray_2003
    Try the registry tweak here
    http://www.winnetmag.com/Article/ArticleID/20111/20111.html

    instead of 9 here
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\9.0\
    check location 11.0
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    Author Comment

    by:UMOS
    Nothing listed in that section for an OST as mentioned in the article.
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    LVL 49

    Expert Comment

    by:sunray_2003
    Are you having outlook and SBS on the same machine ?

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    Author Comment

    by:UMOS
    No.  I have an SBS with excahnge 2003 and the issue is on the client machines.  I am not sure where to look to fix this because its causing connection and performance issues.
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    LVL 49

    Expert Comment

    by:sunray_2003
    UMOS,

    is this the first user you are working on this issue for. Is that offline greyed out in another machine aswell ?
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    Author Comment

    by:UMOS
    No.  All users have this issue.
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    Author Comment

    by:UMOS
    Sorry.  Its grayed out on all machines...
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    Accepted Solution

    by:
    Are you aware if your outlook is running in cached exchange mode..If yes , disable cached mode and see if you can enable it.
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    Author Comment

    by:UMOS
    That worked.  Thank you.  Can you answer one other question?  In laymen terms, what is the difference between Cached mode and not using it?  I have done a bunch of reading and it still confuses me..
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    Expert Comment

    by:sunray_2003
    UMOS,

    let me myself research and post back..
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    LVL 49

    Expert Comment

    by:sunray_2003
    this explanation looks simple to me

    http://kb.indiana.edu/data/amxk.help?cust=865775.98886.30

    Cached Exchange Mode allows you to work with your Exchange account data when your connection to the Exchange server is interrupted or unavailable.
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    Author Comment

    by:UMOS
    Thanks!
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    LVL 49

    Expert Comment

    by:sunray_2003
    UMOS,

    You are welcome

    SR
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