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Outlook 2002 (XP) runs very slow, taking 10 seconds to open Contact,  E-Mail, et al windows

Posted on 2004-11-01
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Last Modified: 2010-05-18
I've been running Outlook 2000 and now 2002 for years on Dell machine with Windows 2K.  Six months ago 2002 SP-3 started slowing down.  Have tried all well-known fixes, disabling IM, setting e-mail for plain text, reinstalling, running detect and repair, Spybot, Norton Corporate Anti-virus, Housecall anti-virus and Registry First Aid.  Defragged, etc.  Also run Outlook add-ons Anagram and Plaxo.  Have removed both, singly and together, without improvement.  All other applications (Office XP suite, IE, Firefox, First Class client, AOL IM, WordPerfect 11, RoboForm, Palm Hot Sync, Chapura Key Contacts) run very well.  Machine appears to be very clean.  But problem is getting slowly worse.  

For all of this, in many ways I understand very little how PC's work and am totally frustrated by this problem since I am heavy user of contacts & e-mail in Outlook.
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Question by:tedbent
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11 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12469486
Try these aswell

a) Repair PST : http://www.slipstick.com/problems/scanpst.htm
go to start --> run --> C:\Program Files\Common Files\System\Mapi\1033
in that open scanpst file
Once it is open , browse and give the location of the outlook.pst file

b)Also take a backup of all emails and go to control panel ---> mail --> show profiles and create a new profile
login to that profile. import the PST file and see if it is fast.



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Author Comment

by:tedbent
ID: 12469696
Before I do the above 2 suggetions, I should also add that I move my PST file periodically to three other machines (1 laptop and 2 desk machines) where it runs fast and fine, in both Outlook 2000 and Outlook 2002.  Still try your A & B?
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LVL 49

Expert Comment

by:sunray_2003
ID: 12469712
you may want to try that just in case
also make sure your OL wherever you are working is fully updated
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Author Comment

by:tedbent
ID: 12478674
I did a scanpst and that has not improved anything.  I think my PST file is fine because it runs fine on my other machines when I copy it there.  I think the Profile is the problem as you suggest.  I tried to clean that up a few weeks ago but screwed it all up.  Didn't know enough about what I was doing.  Can you give me more explicit instructions how to make a new profile or clean up the one I have?  Thanks.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12478940
go to control panel ---> mail --> show profiles and create a new profile
login to that profile. import the PST file and see the difference
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Author Comment

by:tedbent
ID: 12479180
Created new profile.  No difference.   No improvment.  What now?
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LVL 49

Expert Comment

by:sunray_2003
ID: 12479217
can you try this
login to a different user account in your 2000 machine. if you donot have another account , create one .
login to that

there open outlook , create a new profile and open this PST file and see if there is any improvement
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Author Comment

by:tedbent
ID: 12479718
That worked!  But now how to I combine this new profile with my old one?  All my settings (which are many, many) are in the old one.  Can I copy them over without corrupting Outlook in the new Profile?  Or what?  (The old one, incidentally, was "Administrator" which is what I am on a small home/office wireless network of 6-odd machines.)
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LVL 49

Accepted Solution

by:
sunray_2003 earned 2000 total points
ID: 12479730
looks to me that your old profile was corrupted .
you can do this

http://www.jsiinc.com/SUBK/tip5100/rh5156.htm

you can copy using this method
http://support.microsoft.com/kb/811151

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Author Comment

by:tedbent
ID: 12489200
By God, Outlook works again and so does everything else.  All in a new User Profile.  Many, many thanks.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12489366
Glad you got it solved. Happy to see satisfying words from you
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