Outlook 2000: Email disappears after reply.

Hi, Folks.

I have an Office 2000 installation - client using Outlook 2000 for internet email (two account setup, one .PST file).

When she replies to new email (in inbox) - the message she's replying to disappears from her inbox.  

It's not in the deleted items, or any other folder that I can see..

Any tips on this one would be appreciated..

Thanks,
Scott.

LVL 7
scdavisAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

sunray_2003Commented:
Scott,
open outlook
click on inbox
go to tools > rules wizard and check for any rules.
make sure there is no rule setup that can create this behavior

post back
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
VolleyTomCommented:
Perhaps she has a filter setup on her Inbox to only View unread messages. When she replies, the message becomes read and disappears. There are other filter conditions she could have set that would behave similarly.

View / Current View / Customize Current View / Filter / Clear All

will dump any filter settings.
0
Karen FalandaysTraining SpecialistCommented:
And to add one more possibility, are we sure that it wasn't a meeting request that she responded to? Check her settings in Tools Options, Prefernces tab, Email button, Tracking button to make sure that delete meeting requests after processing isn't checked. Almost always this is the reason
Good luck
Karen
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.