Outlook 2000: Email disappears after reply.

Posted on 2004-11-02
Last Modified: 2012-05-05
Hi, Folks.

I have an Office 2000 installation - client using Outlook 2000 for internet email (two account setup, one .PST file).

When she replies to new email (in inbox) - the message she's replying to disappears from her inbox.  

It's not in the deleted items, or any other folder that I can see..

Any tips on this one would be appreciated..


Question by:scdavis
    LVL 49

    Accepted Solution

    open outlook
    click on inbox
    go to tools > rules wizard and check for any rules.
    make sure there is no rule setup that can create this behavior

    post back
    LVL 3

    Assisted Solution

    Perhaps she has a filter setup on her Inbox to only View unread messages. When she replies, the message becomes read and disappears. There are other filter conditions she could have set that would behave similarly.

    View / Current View / Customize Current View / Filter / Clear All

    will dump any filter settings.
    LVL 17

    Assisted Solution

    And to add one more possibility, are we sure that it wasn't a meeting request that she responded to? Check her settings in Tools Options, Prefernces tab, Email button, Tracking button to make sure that delete meeting requests after processing isn't checked. Almost always this is the reason
    Good luck

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone. Privacy Policy Terms of Use

    Featured Post

    Course: From Zero to Hero with Nodejs & MongoDB

    Interested in Node.js, but don't know where to start or how to learn it properly? Confused about how the MEAN stack pieces of MongoDB, Expressjs, Angularjs, and Nodejs fit together? Or how it's even possible to run JavaScript outside of the browser?

    Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
    Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    875 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now